Godrej Interio — Vikhroli store

Address:

Vikhroli, mumbai

Wife and I have browsed through Godrej Interio online store to pick out some living room / lounge furniture. Liked a couple of items from the Broadway collection and we wanted to see a physical sample before placing order. We live in Andheri so went to the Amboli store. Salesperson there guided us to pay a visit to Vikhroli store as it is their largest flagship stor and would have the models we were interested in, on display. So we committed to spending 3 hours on a work day to visiting the Vikhroli store - expecting to get a glimpse of the item we wanted.
The store sales staff were the laziest bunch of people I have ever come across. After 15 mins of walking around the lower floor showroom, not a single salesperson approached us. One of them was outside on a personal cal and the others were sitting comfortably probably hoping I would not trouble them. A couple of worker types were also comfortably napping on the display sofas.
Finally one of the sales guys came and when we asked for the model he says they have packed it up and is no longer on display because the upper floor showroom was being remodeled. Rather than trying to work with us on showing equivalent pieces and catalog information to help close the deal, he seemed comfortable in letting us know that we might need to visit the Thane store or then wait for another 3 months when they put the item back on display. Zero interest in trying to help the customer. Really deplorable. While I was favourably impressed with the quality and finish of some of the furniture items, the poor customer service of sale staff has made me want to look elsewhere for our requirement.
On my way out I decided to use the loo which seems to be for customer use. One of the security guards was walking out of the loo which in itself is fine but when I went in - there was water splashed all over the toilet seat and not a tissue or TP of any kind to be seen. I doubt this is what the management intended for the toilets. It just rounded off the experience for me and convinced me that this is a terribly run / managed store