Godrej Interio — within 15 days of purchase mattress out of shape and still not replaced/repaired | |||||
Godrej mattress purchased on 25th nov 2018 lost shape within a week from both sides (Reversible)... Spoke to the dealer/retailer - interior elite regarding the problem and they guided us to lodge a complain at a toll free number which we did (Received an sms in response with a secret code of satisfaction on 17th december 2018) and got a response within a day from mr. Rakesh the supervisor/in charge of post sales service for mattresses... He assured that he'll send a technician over to resolve the issue within 48 hours but no one has arrived and it is 96 hours now... Mr. Rakesh is not answering my calls which is why i have whatsapped him the photos of the mattress that has lost it's shape but he still has not responded... Hence i have lodged another complain at[protected] and also putting it on record by this submission. Hoping for a swift resolution. Finally after the submission at 'consumer complaints', 2 personnel from godrej (One of them mr. Rajkumar kevat) showed up and checked the mattress in question a week to 10 days ago... Then subsequently called and said that the company (Godrej interio) will not replace the mattress and that the customer should ask the retailer to get it repaired... On which i told them to speak to the retailer and direct them to do the needful... They said they will and then i recd an sms stating that, "your service call b[protected] has been completed." he also stated that if the retailer is not responding do let me know at [protected]. Since, nobody has taken the responsibility and my mattress which has lost it's shape and is in warranty has not been repaired or replaced even after multiple follow ups with both mr. Rajkumar kevat from godrej interio and the retailer mr. Virender khanna of interior elite cell no. [protected] I have been duped and cheated by brand godrej soi urge the concerned to kindly resolve the issue at the earliest. Neeraj issar Was this information helpful? | |||||
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Godrej Interio customer support has been notified about the posted complaint. Jan 07, 2019 Updated by Eneye Finally after the submission at 'Consumer Complaints', 2 personnel from Godrej (one of them Mr. Rajkumar Kevat) showed up and checked the mattress in question a week to 10 days ago...then subsequently called and said that the company(godrej interio) will not replace the mattress and that the customer should ask the retailer to get it repaired...on which I told them to speak to the retailer and direct them to do the needful...they said they will and then I recd an sms stating that, "your service call B[protected] has been completed." He also stated that if the retailer is not responding do let me know at [protected].Since, nobody has taken the responsibility and my mattress which has lost it's shape and is in warranty has not been repaired or replaced even after multiple follow ups with both Mr. Rajkumar Kevat from Godrej Interio and the Retailer Mr. Virender Khanna of Interior Elite Cell no. [protected] I have been duped and cheated by brand Godrej soI urge the concerned to kindly resolve the issue at the earliest. Eneye     | |||||
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