Godrej Interio — wrong product delivery and unprofessional attitude of the godrej interio employees

Address:

Mumbai, Mumbai City, Maharashtra, 400069

This is to escalate a complaint i raised for wrong product delivery & unprofessional attitude of godrej interio staff at godrej interio andheri (W) store in mumbai.

I purchased a pouffy from this store for diwali. There were initial hiccups where delivery did not happen on time and i had to follow up multiple times with the store. After the product came, i was given a wrong color vs the one which i had billed.

Post complaint, i was told that the product i was billed for is now unavailable and i will have to wait another 20 days for the new product. Since this purchase was for an occasion, i asked them to refund my money and take the wrongly delivered product back.

As a consumer, i would expect an employee / company to be humble when they made a mistake. But this wasn't the case with this store.

Firstly, i was stalled for 2 days. After repeatedly calling the store, i was told that supervisor is on leave, we are trying to reach them etc.

Post multiple follow ups, i was told store would take the product back but i will have to wait 10-15 days for refund via cheque and i will have to personally come down to the store to collect the cheque.

When asked why refund is not being made in mode of payment (Via credit card), godrej employee had the audacity to tell my wife that since you are in such a hurry and not okay to wait, you need to come to store and do what we ask you to (Translated from: aapko ghai hai to aapko hi aana padega).

Today is the day product had to be picked and yet again no one turned up. On calling the store, they again told that pick up will happen after a day and supervisor is still on leave.

Help needed to get this sorted.