Godrej Locking Solutions & Systems — Lock damaged and cannot lock my front door

Address:

10/1680,Ezhamattathil house,powdikonam po ,Trivandrum,Kerala,PIN 695588,Mob.9947168203

I bought and fitted a godrej ultra xl plus vertibolt before 1.5 yrs to day the part where we incert the key damaged(without any force from our side) and not able to lock it now .i called in customer care number at 12.05 pm and informed the subject and the customer care people said me that they will call back but no response yet( up to 11 pm).pls give me a solution ASAP.I never expect these types of respose from a company like Godrej