Godrej Properties Complaints & Reviews

Can you please explain why GST is being charged at 12% instead of 5% for under construction flats in Godrej Rejuve?

I booked an apartment in godrej properties before the coronavirus hit. I had paid about 2 lakhs for which i also have receipts. Due to the changed circumstances, i want a refund and a cancellation of the booking. I was told that there was nothing binding till we actually registered our agreement. We have not yet done so, but i was told that there was no refund policy.

Dear godrej; this is what one of your sales executive is threatening us with; in-spite of no agreement, only booking (Godrej reserve - grph2217). I plan to go to media with these details and would expect godrej to resolve this matter (In these unfortunate times).

I invested with godrej nest for 2 bhk property by paying 1lakh as advance money on 15th december. Later i cancelled the booking and godrej assured that i will get my money back in 30 days. I cancelled on 21st december and it is 26th may and i have not got refund yet.

Everytime i contact godrej, they gave excuses and false hopes.

Rahul paliwal ([protected], [protected]) is the guy with whom we were interacting and now he is not taking our calls and not replying to whatsapp messages.

Please help in getting our refund.

I have booked flat in godrej hillside1, tower 2 on 5-oct-2019 by paying rs. 200000/- as token amount. Till date i have paid 576030 + 223949 (Registration charges to gov) but as of now there is no agreement or sale deed has been made between me and builder.

Due to personal reasons, when i contacted godrej to cancel my booking, they are saying, there is no refund policy from godrej and entire amount (576030/-) will be forfeited and considered as a cancellation charges. It is very disappointing.

Please assist to get refund of booking amount.

Thank you,

Rajendra gunjal

We had given an initial booking amount of 25, 000 for initial booking process which was completely refundable i[censored]nit not selected. (Sector 150 godrej noida)

We have sent the bank statements and details to godrej but they have not yet refunded the amount of 25, 000 to us we paid on 27 june 2019 and almost 1 year the money has not been refunded to us.

Neera gandhi
[protected]

I have transffer 1lac rupees in godrej properties for south estate project new delhi via 360 realtors with confirmation of refund in case if deal is not finalised. Its been 4 months now iam did not get my refund from godrej properties & godrej officals are not responding back to my queries on this subject. I can provide the payment receipt upon request.

I have received a demand for completion of slab but due to lockdown bank is not able to disburse any amount.
I need relaxation from penalty till lockdown. I think this is very much doable instead of charging late payment.
While our government and banks are taking so much actions for people, i don’t believe brand like godrej is asking for money and not understanding the situation.

Have made a booking of 1 bhk flat no-1009, tower-1 booked on 10'th nov 2018 at godrej city panvel, due to some urgent unavoidable personal medical issues had to cancel the booking, the same was communicated via email & phone to your sales manager mr. Sharan rohra.

Since then i have been following up regularly with your sales team & back office but no resolution on the same even after assurances that it will be looked after. Had also visited your office in godrejone last dec & was assured of possible resolution but nothing has again happened since then. Request you to arrange refund at earliest possible.

Booking payment details as below:
Booking (Token) amount of 2, 50, 000 inr paid (99, 000 inr paid from debit card + 1, 51, 000 inr paid via sbi cheque no-787331).

As per consumer court direction your local people going conduct a election for formation of resident interim ad-hoc body. They have published elegable voter list. Surprisingly we r not eligible as voter for this election. I have mailed your local people, they didn't repyed.

Why we are not eligible as voter for this election? We feel you are spoiling our human rights.

1. Even after 3.5 (Approx) years of handover, we did not get the maintenance bill properly. After so many reminders, there is no solution. We were sent reminders for not paying the maintenance bill for the last 1 year but the problem was not resolved.

2. Our car parkings handedover on september 2018. We want compensation for late handover.

3. Last december, my floor's tiles went up automatically. After writing multiple time, no reply, no solution. Since we are staying with my 75-year-old parents and 7-year-old son, and it was difficult live with the dust and broken floor. So we spent rs 65000/- on the floor to fixed it. We are claiming cost of floor repairing rs 65000/- back.

4. According to the consumer court document, the maintenance charge should be after the handover. But in our case, why exception?

5. I did mail when was going to install 2 acs, but did not receive any reply. Finally we installed 1 ac. But why we asked to relocate the outdoor unit even after it being installed in proper place?

Hello

Your customer service head has been extremely rude and you are not
Bothered, very sorry to tell you that you reply is very unclear and
You are trying to defend her.

Ms. Smriti gupta from prana, has been very rude and is accusing customers for
Everything. It is a very very poor experience talking to her. She has
Made us feel how badly you treat customers once they have purchased
The flat @ godrej. I would need an apology from her for her misbehavior.

Most of the points not answered clearly, it is poor experience to
Repeat myself again and again.

1. Please arrange for a call back from the legal team.

2. Why our names as customers included in the litigation.

I have sent numerous emails and you do not seem to be taking anything
Serious other then defending ms. Smriti gupta.

Need a clear reply

Thanks

I am writing this email to express my grievance regarding the purchase of this property with Godrej. I have already escalated but no one is responding to my email at Godrej.

It is utmost shocking to me as well while mentioning this subject line for a brand like Godrej and unfortunately, this is happen to be the only reason I fell into this trap "Brand Name".

I will first highlight my understanding of a reputed/branded builder and my reasons not to purchase my dream house in a non branding project and choose a brand like Godrej.

Pro's of buying in a Branded Project

1. Commitment - They stand true to their words and don't fool the customers for the sake of sale as they have a reputation to keep in the market.

2. Better Infrastructure/Quality of material - they have to offer what they write as their whole company comes at stake if they don't.

3. No worry of late Possession - They deliver on time or before their commited time.

4. Maintenance - Trusted Maintenance companies are hired to maintain the project.

4. After Sales Service - They invest in their people and provide excellent customer service after the sale. They take the complaints very seriously.

Con's of buying from Brand/ Pro's of Non brand project

1. Cost - They are always on the higher side when compared to market non reputed builder.

2. Mode of Payment - they only accept payment in bank which make is quite challenging in a country like India where only 2% on entire population pays tax.

3. Flexibility - They are not at all flexible with any kind of amendments in the unit at any point whereas others are always happy to make arrangements.

Despite knowing all the above con's, I decided to go with a reputed brand like Godrej as my priorities were the Pro's and I happily accepted to pay a premium price than the market for better service

To my sheer disappointment, I was absolutely wrong in trusting Godrej by its brand name which forced me to write this email to highlight how a person who is buying his first house ever, I call it Dream house, fell into the trap by a brand whose least priority is customer.

Before I proceed further, I would like to let you know that I work for brand named "American Express" whose motto is "Customer First" and we are trained to treat customer as "God".

Below are the reasons which changed my opinion about Godrej Brand

1. Commitment

a) At the time of selling, I was told that the project is ready to move in but because of th NGT ban they are unable to do the finishing part and hence need time. I categorically mentioned that I need it as soon as possible and was told that my unit will be finished on priority and will be delivered before the first week of February. After a hell lot of chasing, I got final invoice yesterday on 28th Feb. I kept chasing my RM Deepika who kept giving me false dates at every stage. Because of this, I lost my loan offer with SBI, which was offering waiver on interest rates if loan gets disbursed by 15Feb.

I also committed my landlord as per dates given by Godrej and now facing a lot of trouble because of this.

My question is who will bear this loss because of false commitments from Godrej

Answer from non branded developer is obvious - Customer

But answer from Godrej - exactly the same

b) I was committed that the maintenance of project will not go beyond 3rs per sqft including GST as this is the upper limit. My 2BHK is 1351 sqft so it comes to INR 4000.

This was quoted by Abhishek, Mani and Shashwat during my multiple visits.

To my dismay, it is woking out to be INR 7000. I got to know on the event day, 15Feb and was shocked. But Mr. Gaurav acknowledged the issue and promised to waive 3 months charges. Now, this will come down to INR 5200 which is still 30% more than what was quoted.

The reason given for this is last minute change of company hired for maintenance - which is now CBRE.

My question - Did you ask/intimate the stakeholders, I mean customers, before approving this change as ultimately they will be one who will be paying it?

Answer from a Non Branded developer - Ofcourse not

Answer from Godrej - Exactly the same

c) No one told me about paying 1 year maintenance fee in advance. To my knowledge, it is supposed to be monthly. And if no, this is definitely to be communicated while selling. I do not have budget anymore to shell out this money in advance.

When I asked this question to sales guy Abhishek that why such prices of maintenance as to what was quoted and why I was not told about 1 year advance maintenance fee ?

His response- maintenance is related to CRM so please reach out to them.

1 year advance is common provision. Had you asked, I would have definitely mentioned.

You can certainly expect a better response from non reputed developer.

d) I clearly mentioned at the time of deposit that I would need atleast 1 year time for registration as I will be exhausting my funds for this dream and won't be in a position to spend another 4 Lacs instantly. I was told "No problem".

Today, I have been asked to register my house to take possession.

I would definitely have got waiver from a non branded developer.

e) I was told there will be a provision for Gas pipeline in the kitchen. This was also mentioned on brochure and is mentioned on BBA. Now when I enquired as I didn't see any such provision, I was told it will be done at a later stage.

If someone is getting possession now, do you expect him to wait for your provision?

The thing is Godrej was smart enough to not mention any of above points in any of agreements as they knew it would lead to concern for them in the future. But are these the ethics they follow at such a big stage. I have recommended Godrej projects to my friends and families but now will never dare to do that.

I expect Senior Management to throw some light on the above concerns.

Unit No. - D1104 Godrej Aria

Dear godrej,

It's really disheartening to write this email given how big legacy your company has.
I booked a flat in godrej24 in august as part of the prelaunch offer. Since i liked the property, i referred my brother and a friend and both of them booked.
My friend went ahead and paid 2 installments just like me.
My brother paid the 1st installment (Including the booking amount of 1 lakh). Unfortunately/sadly, my brother who is a doctor himself was diagnosed with a serious disease, so he decided to cancel the booking.
Even the sale deed didn't happen. He requested a refund by providing all medical test documents and certificates. Your office decided to cancel and refund the amount by deducting 1lakh.
I am shocked to see this kind of response from a big company like yours. The entire process took a little more than 3 months.

I would request you to review and refund the remaining 1 lakh. Please note that i am still a customer along with my friend.

My brother's name: dr. Sanat kumar mishra
Property address: c904, godrej 24, bangalore

I am putting another review. Previously i put review on 3rd december 2019.

I had given a token amount of 1, 84, 209 for godrej nirvan flat. Now due to personal reasons and shortage of funds i could not proceed and i had informed the godrej about within 4 days of paying token amount. Now they are not refunding my money. I am very upset as godrej is a good brand and they are not giving my hard earned money back. I had given the token amount on 11th jan 2020.

Guys please think 1000 times before deal with godrej properties. I am ready waste my time for my money and i am sure i will get it and i have many plans to recover money but somehow i can't post it here. But may be possible that you don't have time to recover your money.

Amit patkar // godrej central - g0001 //tel:[protected]
At the time of booking, we were assured of transparency in terms of costing & parking. But unfortunately they have not kept their promises:

Luc charges
1. We booked the flat in march'19 & the balance payment was to be done in dec' 19. (As per the payments slabs given by godrej). During this entire 9 months, not once has there been any communication from godrej regarding paying any additional amount on account of luc. When we wanted to take the possession of the flat in dec & wanted to clear the last installment, godrej surprised us with an additional amount on account of luc.

We have been asking them for a proof but there is no response from the godrej management. They are not able to provide any justifying answers on the following:
1. When was the luc implements
2. Why was it not intimated to us at the time of booking
3. What is the basis of calculation of the luc

We had purchased the flat when the building was already constructed & godrej had already started giving the possessions as well. How can it be terms as land under construction?

Parking
At the time of booking, we were told that project is sold in totality & they were in the process of handing over the administration to the society. We were told that the parking slots will have to be purchased from the society at the time of taking the possession, since the handover process had already begun.
The society has put up a banner on the gate stating "notice for new buyers - all new buyers are hereby informed that there are no new parking slots available & people are being misinformed"

Socitey has asked us to take up the matter with the builder (Godrej) but they have not responded to our concerns.

We have purchased a 3bhk with carpet area more than 1000+ sq. F. We have been informed that there there was law passed which had made parking compulsory for a flat of size.

Have asked them to take the flat back & refund us our money with interest. They are not willing to discuss this option as well.

Totally stranded & seeking legal help

Regards... Amit.

I had booked a flat in godrej seven, joka in tower c 4th floor, 405 in september 2019, made an advance of rs.5 lakhs approximately but didn't enter into agreement for sale due to personal problems. Thereafter i was informed by my sales executive mr. Sandip giri that no cancellation charges shall be deducted and i shall be refunded the entire amount paid. Its been nearly 3 months from 19th november, 2019 that i have not received any update from godrej or this sales person and no sign of refund yet. Whenever i contact godrej they ask me to talk to the sales person and when i contact the sales person all he tells me to do is wait as he has no update from godrej although he works directly in godrej. I have written several mails and several calls but all seem to go in vain. Request to be contacted and informed about the status of my refund at earliest.

I have been getting lot o[censored]nwanted calls from the marketing team of godrej properties, even after several request asking them to remove my name and number from their databases. I have been getting lot of calls which is disturbing me. I have been harassed by thier marketing team, every alternate day i have been getting calls even after repeated denial that i am not intrested they have been calling me.

I am putting another review. Previously i put review on 3rd december 2019.

I got call from godrej ahmedabad after my last previous reviews has been posted. They told me that come to godrej office and sign cancellation form. As per godrej guy my flat cancellation is approved and i gave bank details and filled cancellation form. Godrej has told me that you will get email soon but still i am not getting any replay and when i called him he let me know that i am not sure about your money. You will get it or not?

Now my concern is what is meaning of sign cancellation form? Why they took my bank account details?

Guys please think 1000 times before deal with godrej properties. I am ready waste my time for my money and i am sure i will get it and i have many plans to recover money but somehow i can't post it here. But may be possible that you don't have time to recover your money.

Hello sir,
I have booked godrej property in A block 603 and 604 . on february and for the personal reason i couldn't continue with that scheme and had to cancel it .my wife was dignosed with ALL and i ahve send all the document related to the reason already to their team its been long since their employee assuring me to refund but no update .
please refund my amount .
the amount was 20000/- and i have attached the reciept as well .