Godrej Properties Complaints & Reviews

Madam/sir
The following complaints are highlighted and expect an early action and resolution from the GODREJ PRAKRITI SHODHPUR BUILDER and CONCERNED AUTHORITY to be brought notice to them through this platform:
It is highly disappointed that till date the Dampness of walls and water seepage which were reported prior to handover and after handover to the maintenance section of the GODREJ PRAKRITI PROJECT at SHODHPUR for FLAT no 401 and 408 of EVEREST TOWER yet not properly resolved. This happens due to poor quality construction and lack of waterproofing measures during construction of the FLATs which causes dampness of the walls, efflorescence (puffy white deposits on walls) and peeling of paint. Meanwhile the paintings works of the Walls of both the FLATs were under taken (at the cost of the FLAT owners after possession and handover process )but due to non-resolving of the reasons causing dampness of walls, wasting materials and labour cost were already made, which warrant recovery of cost towards material and labour from GODREJ PRAKRITI LIMITED who promised to deliver quality FLAT as per AGREEMENT DEED and as per RERA act 2016 Refer : Complaints to the maintenance section on 21st February 2019 for FLAT no 408 and on 9th March 2019 for FLAT no 401 of EVEREST TOWER.

On repeated persuasion although the mntce wing did some patchy mncte work in the 1st week of April 2019 but the issue of dampness of the walls, efflorescence (puffy white deposits on walls) and peeling of paint was not resolved and very badly affected the FLATs 408 and 401 of EVEREST TOWER within few months after the possession of the FLATS in the month of February 2019.

Considering the company profile of the BUILDER of its reputation and brand 'GODREJ', the buyers purchased the flats with a faith that the FLATS will be constructed with good Engineering design and materials as per terms and conditions of AGREEMENT and FERA ACT 2016, but now the buyers seem to be cheated .

If the issues are not resolved, then we have to take this cheating and fraud practices of company like this GODREJ company at all other addressing and noticing platforms including consumer forum, FERA legal, social group, and to the PUBLIC with facts and findings.

I have booked 1.5 bhk flat in godrej vananata pre-launch on 9th nov 2019 by pay 51000. But after book flat i realise that i can't arrange money for flat so gone to godrej for cancel my flat booking. They had told me that you will not receive your booking amount because its not refundable. I asked for non refundable rule so they show me agreement form which was written in financial word and guys its not understandable for us. When i was doing booking at that time no one has told me about cancellation policy. I seen agreement was not real its like book that godrej has printed. How they can define rule by this way? I know this type of defined rule is not valid. I want to take legal actions.

Lets continue, afte that mr. Mehul joshi has came to us and told me that send email to me and mr. Mukesh mulani (Advertising partner). I done that and continue in touch with him for update. On date 3rd december 2019 i called mehul and he told me that your amount can't be refund.

Really this is too much how can godrej take my money? I have many financial problem and they are not refunding my money. Why brand is behaving like cheater?

Please do not go with godrej property. When you deal than you can realise and that you have no time for back.

Can you please know what i can do? I need my money back. I am ready to take legal actions against godrej i will fight for all people those are cheated like me.

No: [protected]

Hi,

We have booked flat in godrej elements project (H2-701) on saturday 23-nov-2019.

We asked to take immediate decision as it was cancelled flat and only one unit on garden facing.

So we take immediate decision and booked it with immediate payment (Card payment) 4.12 lacs approximately.

And today[protected] i go for further update and they said this flat is not on us.

~
Nilpesh patel
+91-[protected]

After followups and bad experience for buying property with prestigious name "godrej" i have decided to share my experience in public domain here are the issues
1) channel partner - i was contacted by channel partner even if i contacted directly with godrej for purchasing flat in hillside. The channel partner can be compared to "non-responsible" estate agent, as these people are not at all accountable for your purchase. They make false promises, and do not give you right information about the property. I was not even shown the sight. The visit to the sight was just an activity. Channel partners do not have any detailed information about the project.
2) booking - i was offered a discount on flat if i pay pre-booking amount. I paid that amount to godrej. I have received income tax notice as godrej did not pay tds ontime. It has been almost a 3 to 4 weeks godrej is not able to provide any satisfactory answer. Income tax department is going to charge me further if i do not pay the fine.
It was told to me that godrej contact me for launch and i have to decide flat on launch day. I received this launch information one day in advance in the evening. I was out of station and could not attend the event. There were less than 24 hours for making decision, by the time i visited their launch event it was too late, i had to be satisfied with available units and made a compromised decision about flat location and floor.
3) relationship management : after booking a flat on one fine day i received a call from relationship manager that i have to rate an experience for purchase of flat and her service. This was first time i got to know that a special relationship manager is assigned to me. This person is most of the times unreachable. They are always busy in meetings. Customer care department is only for picking up the calls and noting the complaint. They try to connect you with teams involved in transaction but not at a single time responsible people were available for them also. I am busy in my daily schedule and try to contact them on saturday. Customer care person do not have any detailed information about transactions, issues and staff is not working on saturday. So if you are busy person you will not be able to connect with them at all. You have to just keep paying money for their notices without any expectation to get more information and issues being addressed. Some agents are so rude in their communication that they forget the fact the person talking to them has invested all the earnings of his life in their product.
4) communication : i did not get 2-3 important emails from godrej which they claimed that i have received. This has caused many issues and investment of time to address those issue. They send a paper copy of a communication but you will receive them very late and there is no guarantee as it is not registered and you will not receive it in person. So be ready to loose paper copies of very important documents.
5) process : whole transaction process is not made for an ordinary buyer. You will not get any detailed information about your flat, location, technical details etc., as godrej is a big name and you are just one of their thousands of customers regardless of their customers are buying a flat once in lifetime. You will not be allowed to give a thought, discuss in detail. You have to finish everything in very quick time and keep paying money. The processes are not customer centric, they are designed around name "godrej" as if you are lucky to get flat in their project. Even tools in the process are not working as per expectation e. G. Customer care and website. I tried to register feedback twice from godrej website it hanged when i submitted the feedback.

Lessons i learned
1) dont just believe in name "godrej". Their process and experience is designed for non-residential indians, and rich who want invest.
2) if you want to buy flat in godrej properties you have to ignore your job, daily activities and just be after them
3) do not commit to anything unless and until you have made sure that you are satisfied and convinced on your own terms. There are many ethical builders in market who will can give you better experience, amenities and also services.
Now i am really concerned/worried about my money with such scary experience with godrej properties i am not sure about what is there for me in future.

I, dr rakesh bhattacharyya, lodged a service request no k[protected] regarding excess frosting and defective defrosting in my godrej refrigerator (Rd edgeduo 255pdinv) one month back. The refrigerator was purchased on 06/96/2019 from great eastern trading co sinthimore branch of kolkata. As per the service request, your technician mr pratap visited on 11/10/2019. He took some photos of the rerigerator and told me that he will be sending these photos with my problem to his higher ups and that he would revert to me with feedback. I waited for a month and there was no response from mr pratap. On calling him up he gave me the no of some ms sushmita. On contacting ms sushmita, she said she will be sending some senior technician next day, but the technician didnot turn up. I again called her, she again told me she will send some technician the next day. This kept happening for three consecutive days from thursday to saturday this wk. This lady ms sushmita keeps telling lies and harassing me for undue reasons. She seems to be a professional liar of no professional or moral standard.
I am shocked by such extreme unprofessional attitude on your part.
Do take this as my first and last warning and take care to resolve my problems at the earliest and ask your personnel not to keep harassing the customer. I urge you to take stringent action against ms sushmita for her repeated harassment.
My mobile no is [protected]

Hello sir i have booked flat in your flagship project godrej the trees mumbai in 2017. Sale person aakansha mishra from trees office sold me flat and gave me a package amount with 30:50:20 payment scheme. After i bought gst came in effect and i had to pay 6% extra for with later 2.61% rebate was given by godrej. Now at the end of 2019 at the time of possession my rm inform me abt 1% municipal tax which i have to pay. I dont have any problem in paying any govt tax but it’s the mistake of sales team who didn’t inform us abt the hidden charges and now we have to suffer.
Plz help me in this matter as with full trust i have taken flat in godrej which hurts now.
No one will trust u if do all this as this is cheating innocent buyers who did mistake trusting godrej

Dear team,

I am a flat owner in godrej summit property. Two days back the employees of jll facilities management team broke the window of my apartment from the shaft and entered my apartment. They did not take my approval or permission before doing so. I have also sent a written complaint to them.

They had to stop some seepage issue in the below apartment and the owner forced them to do it. So they did not bother taking my approval. I have all the voice recordings of the conversation.

This is to bring to your notice that I've receiving calls from your company / channel partners constantly inquiring if I'm interested in your projects to which I had politely denied for the first few times. Even after clearly bringing to their notice that I wasn't interested, they have not stopped contacting me. It is very irritating.

I received a call on 23rd October, 2019 around 6.00 pm, asking if I was interested in your properties to which I countered as from where was my number made available to you? and to which I was given a reply - sir ap ye kyu puch rahe hai. Muje sirf bataiye ki apko interest hai ya nahi.

The conversation continued for sometime after which I felt the voice of your employee to be raising and I brought that to her attention. to which she replied meri to tone asehi he hai. sabko to bahot achi lagti hai.

I also asked her to name the company on whose behalf she was calling from but she never gave it to me and said - ki ap khud he dhund lo and hung up. I was able to get her name which was Ms. Aishwarya. I have also saved the number from which I had received the call.

The call was highly unprofessional.

Also I would like to know from where was my private number given to her? and would like to know the company on whose behalf the call was made.

I have booked flat in godrej nirvaan on 28th sep 2019 by paying 5% amount of ₹ 2, 14, 918 with booking code 00278 and as of now there is no agreement or sale deed has been made between me and builder. Just the booking form we have filled. But due to some financial problem had to cancel the booking so requested the sale person tushar and pankaj to cancel the booking and refund the amt but was been told it’s not refundable which is not acceptable as cannot leave this amount, also even after sending continuous email and reminders no one has even ack. Nor replied the mail, nor am been connected to any of the seniors or shared their details.

Request you to please help me get my booking amount refund

Thks/
Riyaz merchant

Hi,

Bought a ready to move in flat from godrej properties/universal builder in godrej ecity project in doddathogur, ecity bangalore 560100 in august last year. But builder is refusing to handover the flat since the kormanagala registrar is not ready to issue the occupant certificate even though all the regulatory and compliance norms have been met. Builder is not ready to give any time frame for handover of the flat and registration. Can you please intervene and get this resolved?

Kind regards,
Kunal
[protected]

I have booked flat in godrej 24 before 3 days, on october 8th, 2019, by paying rs. 3, 230, 00 as token amount. As of now there is no agreement or sale deed has been made between me and builder. Just the booking form we have filled.

Due to personal reasons, when i contacted godrej 24 to cancel my booking, they are saying, there is no refund policy from godrej and entire amount (3.23 lac) will be forfeited and considered as a cancellation charges.

Please assist to get refund of booking amount.

Thank you,
Manali rajgor

This is regarding the recently launched godrej property "godrej nirvaan". My parents went to enquire about this property on 29th september and paid the token money of rs 27000 to be a part of the launch event on 30th september. They had clearly stated the requirement of east facing house and same was promised. On 30th september mr saha promised an east facing flat and showed the floor plan of 01 series flat but after booking allotted 1005 (05 series, west facing).
After realizing this we asked him about this and then he started giving excuses that there was a miscommunication. Now when he agreed that he has made a mistake we said that we do not want the flat since its not east facing and for safety blocked the booking amount cheque of roughly rs 3, 11, 000. But they are not returning the token amount of rs 27000. Please help in getting the money back

I had given a token amount of 1 lakh for godrej elements flat. Now due to personal reasons and shortage of funds i could not proceed and i had informed the godrej about within 4 days of paying token amount. Now they are not refunding my money. I am very upset as godrej is a good brand and they are not giving my hard earned money back. I had given the token amount on 29 sept 2019. The transaction id is[protected].

I was recently handed over possession of flat b 1301 in godrej central on 30 august 2019 - shell colony. There is a seepage in master bedroom 2 wall of the flat adjacent to the bathroom. The upper walls above the door in the bathroom 2 are also wet. This is a serious issue. Never expected such bad quality work from a reputed builder like godrej.

Name - bernardine p sequeira

Mobile - [protected]

I have very bad experience with godrej infinity and it’s people, specially crm department that i would like to share some experience:
I feel like godrej is very trustworthy and customer centric brand and it will smoothing my journey till possession. But i was wrong.
1: while i went to booked the property they suddenly changed the cost almost 3 lac more as the before they promise.
2: during agreement they made several mistake in various clauses so don’t blindly sign it though it’s godrej reputed brand.
3. My first payment get delayed because my bank need some documents that are pending from godrej itself and godrej asked to pay additional money because of late payment.
4. I was asked square feet drawing because i am not used to with square meter drawing. For this simple query they take so much follow up meeting and time.
5. I requested several time to visit my flat for interior measurements they never allowed me and send the wrong flat photo.

In short you book your property and don’t expect anything till possession. They will never entertain you once sold.

I m very normal person, paying emi regularly and obviously want to visit atleast every six month, but it’s stupidity to expect from godrej.
Staff is very rude, non cooperative and always gives excuse by their internal management and policy.

So i kindly request before book any property with godrej consider all above point.

I’ve had similar issues with the rental helpdesk. They’re not reliable and they have complete disregard for your property. I provided them and trusted them with my keys about six months ago. I’ve heard nothing from them since then. After emailing them several time i realize that i’m not gonna get a response from them. I finally found another realty agent that is quite aggressive and honest in their services. Within two days of getting the keys back from godrej they were able to find a renter. However we could not get the place rented because someone from the godrej rental department left the window open in the flat. That allowed birds into the flat make a mess. That’s taken several days to clean the flat and sanitize it. This company only responds when you make public complaints. Until then nothing happens at the godrej. This is specific to garden city only. Several of my family members own godrej properties in mumbai and they have had no issues. It is only the garden city team that is highly unreliable and untrustworthy.

I have paid almost 90% for my flat d804 in godrej prana project. Builder has already delayed possession by 9 months. Possession was supposed to be in dec2018. I am based out mumbai and so do not get to visit site frequently. I asked the godrej prana customer care manager, toshita jain (Toshita. [protected]@godrejproperties.com) to let me and my family visit my flat on my visit to pune on 9th oct (Monday) and she outrightly denied. I want to rent out my flat at earliest and i need to see my flat to check on interiors to be done. Which builder or developer prohibits an owner to visit the flat which they told is almost ready. For new prospective buyers they allow people to visit site and see flats but not to owners. I asked her reason and she is reveting it is management's decision. I sense something fishy. Management should be more than happy to let owners visit premise as it may get generate good feedback and more prospects bybword of mouth.
I need revert from ceo and md, mr mohit malhotra and pirojsha godrej on reason to stop an owner to visit his or her flat which is almost ready and there is no threat or risk to life in visiting. Regards, nimesh bhodia

I have booked the flat in godrej palm retreat noida sector 150.
Now i want to cancel the booking, they were replying not to refund the booking amount 5lakh rupees as per terms and conditions. I have booked the flat on 23th june 2019.

Initially they promised me to i can cancel any time before builder and buyer agreement.

Please help me to get my refund back as this is fake and miss selling by their sales agent.

Dampness in the walls are the issue from day 1. Complained many times but no use. Finally done a survey by a good civil engineer and came to know there is no coating on the wall. It is just a pop work on bricks. Surprised to get such a inferior quality product from a brand like godrej.
Wooden flooring already out from floor, walls are uneven. Horrible...
Now spending nearly 6lakhs in repair works.

At the time of property purchase in nov 2017, godrej sales team had promised that any changes in gst which would benefit the customers would be passed on to the customer and if i was to decide on purchase of the property on the spot, the flat would be available at a discounted price. Discount was equivalent to 50% of gst.
Now, govt. Has reduced gst on under-construction properties to 5% from earlier 12%. However, godrej continues to levy gst @12% and is refusing refund of gst amount levied in last 2 years. They are stating that discount given covers for it and i would have claimed input tax credit on gst amount. This is quite pathetic from a brand of godrej's repute: (I) discount given for equivalent to gst amount for spot booking. But gst has been charged at 12% all throughout; (Ii) how can an individual claim input tax credit.
These are some naive reasons to not go through the rigmarole of recovering the already paid gst and burdening the buyers with it.

Need refund of excess gst paid in last 2 years.