Godrej Properties Complaints & Reviews

Hi,

I have booked flat in godrej tranquil located in kandivali east on april 21st, 2019 by paying rs. 1, 000, 00 as token amount.

Due to personal reasons, when i contacted godrej tranquil to cancel my booking, they are saying, there is no refund policy from godrej and entire amount (1 lac) will be forfeited and considered as a cancellation charges.

Please assist to get refund of booking amount.

Promises were made while booking that the gst charges would be levied for the godrej aqua property at 5%

Now they have come up with an unreasonable breakup.
The gst is charged 12% for basic price, plc and floor rise charge and other charges such as club house and advance maintenance are charged at 18%. For the ease of calculation, 18% tax is calculated on 2/3rd of basic price, plc & floor rise which is same as 12% tax.

I had booked a 2 bhk flat by paying token amount of 50, 000 on 15th june 2019 to godrej 24 as i was told by the salesperson avinash vatti (Mailid - avinash. [protected]@godrejproperties.com) that the amount will be refunded if i cancel my booking in a week. However, due to some personal problems, i decided to cancel my booking on 21st june 2019. When i informed the salesperson, he asked me to mail him a cancelled cheque of my bank account and so i did. The amount hasn't been credited to my account even after a month. I have been sending mails to the salesperson about my cancellation status, but there is no response from his side.

I didn't expect such response from a reputed brand like godrej. Please resolve the issue asap or else i will be forced to go to consumer court.

Regards
Pragnya

Payment details-
Rr number[protected]
Auth no - 844619
Auth mob no - [protected]

On 23/6/19, i booked and 1.5bhk flat at godrej properties, godbunder road, thane. I paid token amount of rs. 50, 000/- as it was last day offer of scheme as informed by sales person.. For some serious personal reasons i decided not to go ahead with booking and cancelled my booking after 2 days on 25/6/19. I asked for my refund of token money but sales person replied that token amount is forfeited and is not the policy of company to refund. I have not signed any agreement with them, in 2 days i asked for refund.. I should get refund of my token amount.

Same parking allotted to two flats. I am owner of orchard e 301, ahmedabad.
My parking allotted to e 1102, hence i do not have any parking. Marketing office guys are not at all corporating and offering us some spare parking around m block which is far from block just to cover their mistakes. Need immediate resolution.
I have allotment letter and want my car parking as per allotment letter which is my legal light.
Contact me @ [protected]

I am resident of godrej garden city, ahmadabad. It's township and i live in cluster called, orchard. Now godrej has declared it as open township and handed over road to auda (Ahmadabad municipality), however maintenance to road is still paid by godrej (In short apex fund of every cluster paid by flat owners). Cleaning of road, electricity to polls, watering to trees and maintenance of gardens etc are eventually paid by all flat owners and auda is not spending any amount of money. Still roads are open to use for all public regardless of godrej residents or outsiders. We, owners of flats, are pissed off due to godrej's management. If auda has nothing to spend over township road, then why should it be allowed to enter for outsiders and ruine property like anything?
Even though geekay security staff knows that outsiders come into township and spread nuisance, they do not stop them coming in and let them do photo shoot or sell hawkers snacks inside the township.
@ godrej... We were not shown this picture while selling off property to such high rates showing us rosy pictures of premium property. Godrej in ahmadabad is not premium property anymore. It's maintained well anymore. Geekay security agency feeds money to jll and gpl to keep their business on and ultimately residents suffer. I want to sell off my apartment and would never recommend any buyer to buy at godrej in ahmadabad

Dear Sir
I have booked a flat in Godrej Rejuve, keshavnagar on pre launch day, March 26th, 2019by paying Rs.394000, 00 as token amount.

I have mailed the relationship manager regarding cancellation. It has been nearly 2 months but still not updated with the cancellation details, no phone call from their side and sadly no refund .Even after repeatedly informing about the cancellation I am still receiving emails regarding the flat. This is leaving me miserable and leading to a lot of stress to me and and my family.

Kindly assist me in this matter.

Thank you,
Amey Kolekar

We booked flat in Godrej Aqua Bangalore project by paying 5%.
During the booking the sales team had commited that GST was scheduled to be reduced to 5% and accordingly the new cost sheet will be provided to us after 1st April.
Later the second payment reminder came from . But we enquired why we should pay considering 12% GST and not 5%.
Godrej assistant Manager Ms. Manjula, replied back she will get back to us, in mean while we should pay the rest 7%. But we asked her to clarify our query before we proceed.
But till date no one is responding- we have roped in the sales relationship who told us about the 5% GST, the customer support but no one is replying about the way forward : customercare.[protected]@godrejproperties.com,
Praveen
Manjula

Highly unprofessional behaviour, no help at all from the Company. This is how they trap customer.

I am in a fix as I dont know what is happening, when to pay and how much to pay. No information from Godrej.

I am a vendor with Godrej properties for facility services at Godrej Prana Pune. The accounts department and project head and personnel are harassing by not clearing bills for 4 months.
The project site has a horrendous accounting procedures with no accountability. The project head Lokhande is irresponsible, accountant Anup potdar has skills of excuses and runs away when payments are to be done. Sudhakar and other executives misplace the bills They delay and harass vendors after work is finished at the time of payments under different excuses.
Inhuman treatment is also meted out to labourers females and vendors where humans are made to climb up and down 12 floors for work. No lift facility is provided inspite of having sufficient infrastructure.
Suvi Jacob
Female Vendor
Envisior facilities
[protected]
[protected]@envisior.co.in

Please stop following the unfair practices and be transparent on the flat booking.
I urge you look into the issue on priority. I have raised the fraudulent booking issue to godrej crm team multiple times but till today no clarification provided. To brief the issue once again at the time of booking i was promised for spot booking discount however, the same was adjusted as input credit in my cost sheet. When i enquired after a month for gst pass back then team informed me i have already received the pass back hence their would be no further discount or pass back. Now, until the disputes are sorted out i am not going to make a payment to godrej for this flat booking. Also, the invoice structure is not standard for godrej24, team changing and designing whatever suits or benefit you.

I have booked 2 bhk flat in godrej pune project. But due to unfortunate financial loss, i cancelled the booking as i was not able to pay the remaining installment. I requested godrej team to repay the amount i paid. I mailed several times and called them but they rejected my request and deny me the refund. I'm in serious financial problem and living a life on the grace of family and friends. I request you to kindly refund my flat money which i have paid to you.

No clarification provided on overall cost, gst etc. I am still seeking clarification from godrej team, on gst, input tax credit but so far i had very pathetic experience with godrej properties ltd. Godrej is not following fair and transparent practices. I will be glad if your team can help to resolve the dispute.

My flat is in godrej 24, d2 1503. As per construction report it say block work of d2 completed till 12th floor, but thy sent me demand upto 16th floor.

Regards
Mohsin khan.
Amaan. [protected]@gmail.com
[protected]

Fraudulent booking. No clarification provided on overall cost, gst etc. Also, promises for spot booking but it never transferred to me. I am still seeking clarification from godrej team, on gst, input tax credit but so far i had very pathetic experience with godrej properties ltd. Godrej is not following fair and transparent practices. I will be glad if your team can help to resolve the dispute internally.

I own a flat at godrej vihaa - badlapur and have been receiving regular updates with pictures of the building.

As we had not seen the site and building since a year, we felt that we should go check the site. We drove down exclusively from goregaon to badlapur for 2.5 hours and reached the site on may1, 2019. There were two sales professionals on the site. We told them our reason for the visit.

To our shock we were told that the site was closed and that they would not be able to show us a sample flat as well. The one professional kept reiterating that its the protocol that they do not show the flat to anyone with out written consent which was not known to us.

My complaint is however the processes might say thousands things, but do not godrej respect their customers urge and need to see atleast a sample flat where full payment of their own flat has been done. Do not godrej consider the pain the customer comes all the way from so far driving only with an intention to come just see the site and sample flat and they are denied. Kapil gidwani is supposedly our relationship manager and we havent received any call from him inspite of calling him several times.. What kind of service is this. We never expected godrej staff to behave so insensitive towards customers emotions and do not care about even following up later.

The sales person kept saying that we are sales people and cannot do anything, which i understand but there could be different ways how a customer can be attended who have already spent for the flat and is not even allowed to show a sample flat.

We are extremely disturbed and annoyed that we spent the entire day travelling back and forth with dissatisfaction entirely from godrej

I sincerely request to look into the matter and the least what i could expect is to hear my complaint and hope to atleast receive a call from godrej

I have written email to customercare. [protected]@godrejproperties.com for cancellation of the above property booking and requested for refund due to unavoidable circumstances. There has been no response so far.

At this stage, it's impossible for me to borrow money or plan for further expenses towards this apartment booking which i had made.

I understand your policy is not to return booking amount, however as you know most builders do return the money on such unavoidable conditions of their clients. This would help us maintain good relations and a future possibility to reinvest in godrej properties which my situations change.

I fully understand this was a good offer you had made for the apartment price, however, since i lost of employment i would rather use my savings for my living than using it for this apartment funding. Getting the booking amount back will help me sustain me for the future.

I would definitely be willing to refer other clients to godrej who approach me during my personal interactions based on our goodwill.

Kindly respond to it asap.

Regards,
Atanu

All false promises by Property Pistol and Godrej regarding the plot in Godrej Reserve. They assured that the project was getting funded by SBI & basis on this they took 10% advance amount. Until date I have not heard any status on this. No one is responding to the emails that I have sent. I have sent all my communication to Godrej Customer care but no response.

To,
Godrej Skyline developers
Marketing head

Respected Sir,
We had very pathetic and worst experience with Sales and marketing head of Godrej Central Park Project Mamurdi, Pune.As told by Mr. Yogesh Bhandari we paid application amount 50000/-at the end of February and get priority member no-257 but didn't receive any priority treatment instead we suffered with series of problems and feeling cheated and for almost more than month going through mental harrassement and high negligence!!
During our site visit we cleared our desired unit is B7-2103 and we were assured about it's availability on launching day (16th March 2019) after passing out half of the day they informed us that B7-tower is not open for booking above 10th floor which was first shock to us .When we asked clarification of it why didn't they inform us at least one day before launching day the reason for this was it's their higher managements last moment decision and even they were not aware about it till today which was hard to believe!! So my very question is according to RERA only when registration is completed and other approvals (construction related) are in place, can the project be marketed. So it's a violation of RERA by Godrej! Next we asked for B6-2103 then they told that tower is completely sold out and under high sale pressure they imposed booking of B4-2103 on us immediately by mail we cleared that for time being we are accepting it and need written clarification about false information regarding B7-2103 after that Mr. Yogesh Bhandari didn't face us it was told that he was hospitalized due to unwell health! Then Mr. Mayur and Mr. Manish kodali Marketing manager came in picture he failed to give any written clarification to our querries but promised us to help us out by informing about any availability will create in B6 Tower so he will exchange our B4-2103 unit with that but as per him nothing fall out in place. After repeated convincing by Mr. Mayur we made our minds to accept B4-2103 to avoid further mental harrassement. Mr. Manish himself offered us discount for same unit and sent revised rate sheet(by mail id of Yogesh Bhandari) by mail on 30th March and told us to pay 5% booking amount and confirm it and Mr. Mayur repeatedly assured us now this unit will be surely block for us without further issues on same day evening they sent their person to pick our singed documents and cheque of 5%booking amount to complete booking formalities.
When that person collected everything we got call from Mr. Yogesh Bhandari(who was not in picture during all this 15-20 days) that it is not possible to block this unit for us as they already blocked it for another NRI customer which was really frustrating and annoying! We refused for any future compromise then again he called and told that NRI client is ready to shuffle and this unit will be surely yours in revised rate promised by them by mail) again Mr. Mayur assured us that now we never need to face any other problems! Finally we sighed with relief!! But it was for very short period !on 4th April again Mr. Mayur called and told that it is really very embarrassing to tell you that B4-2103 unit is not blocked for us by Godrej it's blocked for NRI client and they even don't know how it happened!! We were really in doubt that is this Godrej company or big torturing joke is going on with us??
In between we were constantly sent them mails regarding ongoing issues and asked how can they violating consumers Rights repeatedly and behaving unethically!!! As expected Me. Manish kodali refused to take any responsibility of it and told that only Mr. Yogesh Bhandari will handle it!! Again forgetting about violation of our right to choose we decided to give it last chance to finish it and asked Mr. Yogesh Bhandari what options left with them though we never being at fault we are ready for mutual understanding to get the solution very surprisingly Mr. Yogesh gave us very few options from which almost all were south facing units which were useless for us due to our faith in Vastushastra apart from that he very easily told us that now it's not possible to give us any available unit in revised rate promised by them as though all remaining units are 2bhk garden facing units but they offered discount for B4-2103 because it's location was not that good it was endless cheating with us!! Means each and every time Godrej was thinking only about their gain they don't have any concerns about their loyal customers those who are interested to invest their hard earned money only because of brand name Godrej and having faith that they will definitely receive quality and fair treatment so it's worth to go with Godrej!!
Though we send our written complaint to both the offices of Pune and Mumbai along with our consumer complaint no 1241875 and sent them repeated reminder about we are going to take very serious legal action against it by consumer court but didn't get any satisfied solution from Yogesh Bhandari other than sorry for inconvenience mail which is more irritating that how can simple soory will compensate our more than month mental harrassement, violation of our rights, violation of RERA, deficiency in service and accepting refund is very easy escape to all this unprofessional and unethical practice!
Mean while noone provide us details of higher management to forward our issues up to them and expect some justice! So hopefully the higher department must take it as our final reminder and try to compensate us to save consumers Rights and take responsibility o[censored]nethical practice by their team in Pune!!
Otherwise along with very strong proofs of mail, recorded as well as what's App conversation we are already on the way to seek justice legally through consumer court!!

Thank you

I have booked flat (Godrej prakriti kolkata – tower yamunetri - 1301) on 19th november' by paying rs. 458, 905/- as a token amount.
Due to some personal reasons on 18th january’2019 i contacted godrej customer care to cancel my booking as well as sent a mail, now they are reverting there is no refund policy from godrej and entire amount will be forfeited and considered as a cancellation charge. There are several mail communications done but all are in vain.
Requesting to assist to get the refund of the booking amount or suggest if i need to go for further legal procedures. The money is high for us as we are from a middle class family.

Please allow this letter of mine to serve as a complaint against daljeet arora from godrej and vivek upadhyay from investor clinic gurgaon. I am continuously contacting both for my queries by phone and through message nor they taking call and had not replied by message. From last one month i have been struggling hard to get the details of top heads to put my plea in front of them but nobody is providing details of that. I have met customer care executive mr. Arnab from godrej and to investor clinic also but are hardly bothered to give me the details. I took my plea forward to mr arnab also but he ended up accusing me only for the same, seems i have made a biggest mistake by by dealing with investor clinic and godrej properties. I have to run behind daljeet & vivek literally for long to get the clarifications but both are hardly bothered to call meet or respond back.

Since the day i have booked it. All the facts were falsely represented. And i am facing lot of problems on day to day basis. Will take you through step by step.
My complaints includes following.
Since the day i have booked, it is giving me problems only,

1. Your executives said delivery is in 4 years but there is a catch and contract says 4 years and 12 months grace period.
2. Edc/idc was included in the cost intially before booking and during discussions, but later on it was extra also gst was included intially and later on it was extra.
3. Payment was deposited on 23rd of dec, but later on got confirmation of 11th or 12th feb, for almost two months money was lying idle with godrej, giving a hit on ineterst part as well.
4 nothing in godrej properties is planned, one fine day gets a call from vivek and daljeet for deposit of funds. And then after some day for documentation. Seems like i am dealing with an unprofessional company where things suddenly pops up. Investor clinic i am sure would be but godrej also work on sqme lines cannot even imagine. Its quite disappointing nothing goes as per plan.
5. No uniformity in prices, sometimes it is 75 lac. And then suddenly discount comes (No written communication seems just to lure customers) and beauty is u dont get it even. End of the day coat remains same. So basically to befool customer this is planned.
6. Price quoted was 73 lac post deposit of 5 lac but on coat sheet it is 74.50 approx. And on confirming few stories given by vivek and daljeet is so busy to talk on this.
7. Car park was initially a covered car park but on contract its an open car park.
8. Priority number is actually a joke in your system. Every now and then rules changes or may be used to befool customer..
And now from last one month i am continuosly asking details of top management but no one is bothered, seems no one is bothered for customer, i have no clue where to go and how should i take it fur0ther.
I don’t understand what kind of blunders are going on in your company which is of international standards, hard to believe but still it doesn’t matches up with a small enterprise. Seems customer is your last priority, just wanted the defective product to be sold. Sir you need a lot of change in your company.
I hereby request you to kindly help me with the procedure of foreclosure and refund my money with interest as i am literally fed with the poor and pathetic services, fake commitments. Your company has no respect for the customer. I have had enough despite paying regular amount and have been accused by your team, i don’t need this flat any more and want to surrender.

I believe its my right to be heard and my issues to be resolved, else i would be forced to take it to next level which is public grievance cell (Pmo office)/consumer forum and also on social media. Expecting a reply in 24 hours.

A disappointed /harrased / and irated customer of
Godrej properties and so called investors clinic.

Gaura
[protected]@aol.com

I have booked flat no. Gitt2a0304 in godrej infinity in mundwa, pune through it's official partner address of choice agent name vivek singh as per commission basis, he promised me that if i have booked flat thru his company then he gave me commission as per contract between godrej and address of choice but later he refused. I have a proof that godrej have paid them as per agreement. I even have a credit note received from adressofchoice his no. Is [protected] vivek singh. Shall i proceed further or not.
Thanks
Edan sabooni
[protected]