Godrej Properties Complaints & Reviews

3 years back we purchased house from Godrej builders and after multiple complaints it still shows some other persons name in the property tax. I have been visiting their offices, writing mails but with no response. I have been paying bills on some other persons name. This is really fraud and they should take the ownership of this.

My Name is Rahul Kote. This is my enquiry ID 07373334. I have booked 1009 Room of Godrej Ascend Phase 3 when I saw sample room I raised cancellation Immediately on the same day. I have paid token amount 22 March of 4, 46, 278 Rs. At the time of booking sample flat was not available. I again Visited property on same weekend sunday on 26 March saw sample flat didn't like it. I told her give me some time to take decision and on Monday 27 March I conveyed to their sales manager Sourabh I want to cancel don't want to proceed with this deal. I should receive my full payment since I took this decision early.

Very pathetic state of affairs from Godrej Properties, how they are surviving in India not sure! or the fact is that they can survive only in India. where RERA is in full control of them and they can get as many extensions as they need.
will you have any sense that how public is suffering by giving their hard earned money to you guys and after years Godrej Greens Undri project is not yet delivered?

on top, RERA which is poppet of few handful of realtors has given one another extension till 30th Sept 2023?

I'm getting frequent unwanted calls from Godrej properties marketing team that too during odd hours which I find extremely inappropriate. Request you to please remove my number from your list and stop this badgering asap otherwise unfortunately I will have to raise serious compliant against your sales team to a bigger forum.
- [protected]

Due to personal reasons, I needed to cancel the booking of 1 BHK booked during prelaunch. Had given token of Rs 50, 000/- before allocation, and on allocation day suddenly found out that the prices were out of the budgets/quots informed to me prior to the allocation day. This included the prelaunch discount also. The RM informed that it is (price hike) the management's decision. Due to the urgency for the allocations, and confusion about the hiked prices, I decided to choose the flat number and speak to management regarding the surprise 'hike in prices on allocation day'. After due thought to the whole thing, in few days, I met the sales team and requested for higher management officer. In due course after discussion we came to decision that both parties are not happy on the issue, hence I decided to cancel the booking. I asked for refund of the token amount and booking money of 5.5% along with the cancellation. This is before any signing of agreement to sale/ giving approval to the flat being discussed.

On asking for refund, they said complete money will be forfeited as there is no refund policy with godrej.

Kindly help in this regard.

I wish to express my disappointment and frustration with the experience of flat inspection, handover and possession of Flat no. 1106, T5, Sage in Godrej Emerald visited on 18-Mar-23.
Kindly consider this letter in continuation of my grievance filled in ‘Godrej Emerald Customer Observation Sheet’ pages 602, 603 and 604 dated 18/03/23.

I want the Godrej management team to re-evaluate the allotment of car park space L1-284.
I request that a suitable car park space be allocated to me as soon as possible and complete the possession formalities.

I had a confirmed appointment with my RM Lalit Bachwani for the inspection and handover of flat 1106, T-5, Sage, Godrej Emerald for 18th Mar 23. He was not present on the site, neither replied to my calls and messages. His colleague Nawaz attended me for inspection of flat and showed the allotted car park. While I have no issues with the flat, the allotment of car park left me unpleasantly surprised and shocked.

I have been completely dissatisfied with the lack of transparency and communication regarding the allotment of car park space. My previous request for a suitable car park space was not considered and I was not informed about the decision-making process or the reasons for the allotment of car park L1 - 284 that is assigned to me.

I had made a request for an easy to access car park space to RM Swapnali Patil at the time of booking the flat. I had explicitly called out that I have a physically challenged family member and would need the car park closer to the lift with easy access of wheelchair. Also, it would be preferred if its well-lit and airy so that the person does not feel claustrophobic. The project Godrej Emerald claims to be disabled friendly place and this was one of the main criteria for me to consider a flat in this project. Swapnali mentioned that allocation for car park would happen at later stage and that I would be informed about it well in advance. I had sent her multiple reminders on the same to check on the progress so that I could raise the alert to the concerned authorities before the decisions were being made. I had specifically asked her about the process of allotment. She told me she was not aware of the process and would be taken care by the society that is formed, and not the builder. While site visit, when I asked Nawaz, he too told me he is not aware of the process and more over no competent authority was available at the site to resolve this issue. He insisted that I complete the formalities and accept the car park space L1 - 284 that was assigned to me without paying heed to my concern.

The allocated car park space does not meet my requirements and I am unable to accept possession of my flat until a suitable car park space is provided by you. This lack of consideration, transparency and empathy towards customer has left me deeply disappointed and frustrated with the overall experience.

I have visited the site for inspection and possession on 18th Mar 23 as coordinated and confirmed with my RM Lalit Bachwani. He was not available on site and his colleague Nawaz Ansari was not able to resolve my query. I was also told by Nawaz that there was no other authority who could resolve my query at the site. Under this situation, I was compelled to leave the site without completing the possession formalities. Thus, now the onus is on Godrej team to resolve the grievance, re-allot the car park space as per my pre-defined requirements and complete the formalities for peaceful handover and possession of the said flat and car park space. Any delay henceforth in regards to the possession of Flat No. 1106 lies with the Godrej team and I am not be liable to pay any/all costs and expenses of any kind for the delay of possession.

I have registered the property with full payment on Feb 23rd 2023. The handover is not given. Godrej has occupied my flat C001 as their office and it has been one month the CRM team have been dodging me with handover. Neither they want to pay rent for occupying my flat as office nor give me the handover. My EMI has started and the Godrej team are not responding.

I want to highlight that I have booked a flat in Godrej Golf Link. I made a booking in 3+ utility Park Lane.

I wanted to cancel this booking as my current organisation is impacted by the closure of Silicon Valley and Signature Bank in the US. We had an internal call today that our company has been impacted due to the company's account freeze. So there is a kind of insecurity with my job. I have also applied for a home loan at Godrej Finance, submitting all the necessary documents and pay slips, where you can check my organization details.

Below are my flat booking details:

Flat - 3+Utility flat @ Park lane
Total amount paid - Rs 915000

But the sales team refused to accept it and confirm the booking cannot be cancelled. I request the team to understand my financial condition and assist to get a refund of the booking amount and cancelling the flat booking.

I have done with the 5 % payment only and my welcome letter has not been generated yet.

Dear Godrej Team,

As discussed with Jeny on telephonic conversation, I have to notify that due to unforeseen circumstances, I will have financial crunch in the coming months and it would be nearly impossible for me to pay the installment's for the booked flat.

In view of this, may I know what are the alternatives for me?

1. I have paid approx 14 lakh till now, is it possible to get my payment refunded from Godrej on good terms?
2. If it’s not possible for Godrej to refund, can I invest in some other low budget property in Godrej and transfer my booking amount to other Godrej low budget property?

We would appreciate if you could please revert to us at the earliest and let us know what about our alternatives. The situation we are in is unpredictable and I hope Godrej will assist us during our difficult time.


Thanks & Regards,

Booked a 1.5BHK in Dec 2020 with a Surface Parking(we trusted the sales person word), however, during possession instead of surface parking we were allotted Mechanical parking which is dependent on surface parking of another owner. Now, none of the RMs talk on our faces as to why such a false allocation was done and keep on ignoring my mails. When i call Godrej corporate Office, the receptionist(Rupali) keeps telling me that they'll call but I have NOT RECEIVED a single call from them. They are on their toes when asking for money and once they've got it they dont bother to rectify/help the customers. AND THEN COME RUNNING FOR A GOOD FEEDBACK.

SAME GOES FOR GODREJ HOUSING FINANCE, been more than week I have asked them to reduce my tenure on part payment. but there has been NO SUPPORT from any of their finance folks.

I HOPE THEY ALL ARE ALIVE!

Hi - We are also in the similar situation like others and have been stuck with Godrej Greens for getting the handover. The so called CRM - Ms Jatindar Kaur is totally unresponsive. We have tried to reach out to her multiple times over calls and emails but hardly had any responses. Also the grievance team is totally useless as they are totally giving a blind eye to our concerns. We somehow managed to speak to Mr Aditya over call and he assured that he will right away respond via email to provide tentative dates for our handover but haven’t done it at all.
Godrej property used to be a good brand name but this type of customer service is totally tarnishing their image and brand value. Won’t be inclined to recommend it to anyone else.

May I know why we are Vodafone customers harassed with untimely repetitive calls for Godrej Properties?
If someone is interested they will approach you, why harass the rest?
What kind of dirty low-level marketing is this? Do you think harassing the public they will buy your properties?

I am getting too many calls from Godrej properties despite asking them to stop calling me since I am not interested in buying a property from them anymore. I still get 5-6calls a day. Please take me off your list.

I accidentally registered in Godrej's real estate website and i have getting calls continuously for almost a year now. I have asked those who called me to kindly remove my details from the data as I'm getting disturbed frequently. From last two weeks the calls have started to come two to three times a day. I request the authorities to please resolve the problem as soon as possible

I have been getting lot o[censored]wanted calls from the marketing team of godrej properties, even after several request asking them to remove my name and number from their databases. I have been getting lot of calls which is disturbing me. I have been harassed by thier marketing team, every alternate day i have been getting calls even after repeated denial that i am not intrested they have been calling me.

I have booked a flat in Godrej Hillside Mahalunge. They are suppose to give the possession in Oct 22, and they have committed that first you will get for T1 possession and they took the booking accordingly.

Against this flat I have paid 95% of payment in September and untill September I was getting all the updates but after that there is no response. they just giving new dates for possession.

I am continues following up to Mr. Mahesh Padhye but not getting any positive response from him.

If the construction was not ready why Godrej has took almost full payment.

I am asking them to give me my flat configuration details so that I can start my interior designing but still they are not able to provide.

Godrej is opening new Towers almost every month in same township but they do not have time to complete the 3 years old projects.

Dilip Patil

Hello,
I am a unit holder of Godrej24 - a project in Bangalore Sarjapur Road. I have made 90% of the payment and the builder has also raised the invoice for the last 10%, however they are deliberately not allowing me to visit their site. I am not being allowed to even inspect the flat before making the final payment.

On top of that, the relationship managers of the project - Sneha Thakuri and Junaid Ahmed have switched off their phones and are not even responding to messages/texts. They are deliberately harassing the customers. I have reached out to them through every possible channel and yet they are unresponsive.
Their representatives are least bothered to even respond. How can I make a full payment even before having an inspection of my flat - I have no way of checking whether everything that they have promised is delivered or not.

Furthermore, I tried reaching out to Godrej properties through their contactUs page's feedback form - but once they got to know that, they have disabled the feedback form as well (Check - https://www.godrejproperties.com/contactus/feedback ).
This is pure harassment from their end - and none of them seem to be accountable at the least.

They are arbitrarily changing their site verification policies - earlier they had promised that they will allow a site visit after raising the final invoice - now they have gone back on their own words. In short, they want me to make the full and final payment to them without even inspecting the site once. They are claiming that they have completed the works - but I need to verify the claims from my end, and for some weird reason they are not allowing that. This seems extremely fishy on their end,

Dear All,
In continuation to our below mail, I would like to inform you that we had a meeting with your Sales Team at Ambivli Godrej Riviera project on 8th Feb, 2023. It is disheartening to tell you that the sales team with whom we were co-ordinating since beginning always made false promises just for the sake of increasing sales. We assumed that such a brand would surely have some business ethics and would be customer centric but all these things shattered on 8th Feb, 2023.
In response to the mail shared by Ms. Soma Bhadra on 10th Feb, 2023 where the team offered payment flexibility option to us. Based on all the false promises made at the time of booking, it seems as a technique to not to make refund to us.
This is the last mail where I am sharing all the details of series of events that occurred with us in this last one year.
Hope you would read it till end and understand how we were looted by the sales team.
1) At the time of booking, We were clearly said that on booking two flats, their construction team will connect both the flats internally. Also in future if you cancel the booking, the entire amount will be repaid. This commitment was clearly made in the presence of shivam bhat and the Project Manager. The channel partners Mr. Namdeo Bhature and Mr. Prafull were also present at that time. That's why we informed your Channel partners to accompany us to this 8th Feb meeting. They confirmed that all the commitments were made to us. But it's disheartening to see that you don't believe on your own Channel partners.
Since all the web lies are now clearly open, Mr. Abhijeet Dash is denying on the commitments made.
Your sales team also states that we ourselves decided to cancel our agreement. Yes that was because the delay that the sales team showed us. They initially said to have a registration date in March 2023 and after that we were never informed about any particular date for registration.
After too much of follow up from Ms . Komal Mayekar, she shared draft agreement with us .
There were many points in the draft agreement which were not legally correct hence we noted every query and sent on an email with sales team. The same was ignored. We also had meeting with Ms. Soma Bhadra. No satisfactory reply received from her. Finally Ms. Soma suggested to take refund of stamp duty.

After 26 July 2022 and cancellation of the booking, Ms. Komal Mayekar stopped responding our calls.
In the August, I had a separate meeting with Mr. Abhijit Dash and your channel partner member Mr. Praful Shivalay. In that meeting too we were asked to withdraw the stamp duty amount since there will be a delay in registration due to some issue in 7/12. So we were asked to visit in October month.
Please note: We were also mentioned by Mr. Abhijeet Dash that at the site location, there was another builder's project going on and that builder is using road divider area for advertising purpose. Hence we were asked to get that divider area for GODREJ PROJECT advertisement purpose. In return it was said to us that the interest on delay in payments and increased 1% stamp duty (effective from 1st March) will be waived off for us.
All these promises and commitments were made to us in the Godrej Riviera project sales office in the presence of Mr. Prafulla Shivalay.

Later once again I visited your Godrej Riviera Vadavli sales office and met Ms. Konal Mayekar. I informed her about the entire above conversation between me and Mr. Abhijeet Dash. She also said she will help in solving all the above issues. After that Ms. Komal Mayekar never answered our calls or emails.
Post that someone from Godrej Riviera sales office called us and asked to visit for meeting with Mr rohit ramchamdani We went there at the given time but he was not available there. So we called him. At that time he mentioned that he is in Vikhroli office. We asked him why this meeting was scheduled when
he is not available. To which he disconnected the call rudely.

After few days we once again visited the sales office at Vadavli and met Mr. Abhijeet Dash who said that he will help in solving the issue on Friday. On Friday he said he will resolve issue on Tuesday. And then finally he mentioned since we were not able to get them advertisement place on divider, he will not help us.
This clearly shows to what extent the sales team can go ahead and do false commitments with customers. I am the local person of this area (Gaon wala) and I have been harassed by the sales team of Godrej. Hence after facing all such issues, we dropped an email to everyone who can help us. Post that email, all the senior persons of the sales team ( Mr. Abhijeet Dash, Ms Komal Mayekar, Mr. Rohit Ramchandani and Ms. Soma Bhadra) called on Saturday after working hours (around 7.00 p.m.) . Earlier we were everytime told that the team doesn't work on Saturdays but after mail, every sales team member suddenly became active and came forward to discuss the issue.
This is not how the company works. The team is just making false commitments to loot the hard earned money from the customers. 7 lakhs 43 thousand of rupees can be a small amount for you guys but for us it is our one year hard income. How can we forgo our hard earned money into the fraud project of Godrej Properties. This project is created only to loot the middle class innocent customers.
Finally I will conclude by clearly saying that we want to cancel the purchase of our both flats.
If I do not get refund of my Booking amount (INR 7, 43, 000) I will make sure that I go to social media and let everyone know how under the brand of Godrej such loot is going on. I will also go ahead and take a legal action.
Remember I will take refund of my hard earned money by hook or by crook.

I have received your mail regarding agreement for sale, previously I have talked to Mr. Kapil Gidwani about this matter.

At the time of booking I clearly discussed the cibil with your sales executive and also I will inform your executive my cibil is very low, approximately 6.71 but your sales executive you don't worry.

We have so many options to pass your loan. Then I paid the initial amount of Rs. 11000/- as token payment.

After 2, 3 days, your sales executive demanded a balance amount of Rs. 1, 35, 711/- that time I said to your sales executive can you have any option to pass my home loan. Your sales executive said to me We have taken responsibility to pass the home loan, don't worry.

I have continuously said to your sales executive my loan will be passed or not. Your sales executive told me yes you dont worry.

I have doubts whether the Home loan will be passed or not. That's why I have not paid the balance amount of Rs. 135711/- immediately.

I have applied for a home loan from various banks but till date we have not received any positive response from any bank and financial institution.

Your sales executive tried 2 or 3 banks but did not pass my home loan. So you tell me what I can do because it is not possible to pay 28 lacs to 30 lacs by own funds.

So, you are requested to cancel the booking and refund my booking amount of Rs. 1, 47, 911/- because your sales executive committed to me and took responsibility to pass the loan.

Once again, I am requesting you to cancelled the booking and refund me my booking amount 11, 000/- and OCR payment Rs. 135711/-

I have continuously followed refund my booking and Ocr amount but till date I have not received the Booking amount and OCR amount.

Ganesh Gaikwad

Hello All,

We were planning to buy an apartment in Godrej Aqua Bangalore but due to critical health issues of my wife I had to draw back my decision so that I can have amount for her treatment.

We were out of India and symptoms were more like cancer. On urgent basis we came to India and got all her tests. Thankfully things are not worse though we need to go under two surgeries.

My only concern is that on 27 Nov 2022 I have booking amount and on 09th Dev 2022 I sent email to cancel the booking within 12 days. And this flat is already sold within one and half month as-on-date.

My only request is that I am in need of money and it will be great gesture if I can get my booking amount or if you can allow us to adjust this amount in other upcoming projects in Bangalore where we have shown our interest and given EOI cheque for GODREJ PALM RETREAT SARJAPUR.

It was a long dream to buy GODREJ APARTMENT only since 2012.

Request you to consider my request for refund or adjust the booking amount if I get apartment as per EOI shown in GODREJ PALM RETREAT SARJAPUR.

I might have done mistake and might not be legally correct but I’m humanitarian ground I am requesting to consider my request.

Thank you.