Godrej Properties Complaints & Reviews

Hello All,

Hope this email finds you well.

I have been struggling to get my booking amount refund of 01 LAC which I had given for GODREJ AQUA BANGALORE.

I was out of INDIA and due to medical reasons we had to come back in an emergency to INDIA. We were looking for ready to move-in property and booked a flat here on 27 NOV 2022.

Luckily we were able to fly back to BANGALORE on 07 DEC and reached here on 09 DEC. Once we understood that this location is going to be too far, we emailed and cancelled the booking on 09th DEC 2022 itself. And we preferred to focus on critical medical treatment first.

Within 12 days I cancelled the booking and within a month or so that flat is already sold to someone else.

It will be a great gesture from THE GODREJ brand if I can get my hard-earned money back asap.

Thank you.

I have been getting lot o[censored]nwanted calls from the marketing team of godrej properties, even after several request asking them to remove my name and number from their databases. I have been getting lot of calls which is disturbing me. I have been harassed by thier marketing team, every alternate day i have been getting calls even after repeated denial that i am not intrested they have been calling me.

Dear team,
I sreenivas kakani, purchased a resale flat in godrej avenues(C-1304).
By that time, they have given me a sheet that they charged maintanance.
And themselves told that old owner clear all dues as well. But now they are insisting me pay maintanance charges again.

I booked a 1 BHK flat in Godrej Part retreat Project and I made a payment of INR 2, 17, 655. Next days I asked the agent not to process the payment, but he didn't respond to my message. I request to return my tocket money.

1). It was told to me that the size of the apartment is 600+, which is not the actual carpet area, but the carpet area is 34.19 sq mtr. which is 368 sq meter. I told Nitesh that I want to go for a bigger as its too small, but he told me that the amount will not be returned.
2). It was never told to me that the amount is non-refundable. I have proof of watsap chat by all your sales represntative and none of them disclosed this thing. The sales representative should have told before taking the money that the amount is non-refundable. Also, the contract that states that the amount is non-refundable was sent to me the next day after I had made the payment. I was left with no option but to sign it as that time I came to know, and I was under pressure.
3). The payment was made on Friday night, and I asked Nitesh to hold the payment and not to process during the weekend only as I am not sure, but it was not done. Anyway, I got the invoice processing my payment on 08th Jan'23 while I made the payment on 31st December.

I was looking to buy a home and that is when I visited Godrej Splendour properties in Bangalore. I paid an advance of 1lakh for the home booking and was asked to pay 5% of the total amount within 5days and another 5 % within the next 10 days. Unfortunately I was not able to get the money ready in time so I withdrew from buying. But the sales person is saying that advance money cannot be returned. When the consumer has genuine money reasons, the company should be supporting the consumers and not say they cant give the whole money back. As a penalty they can take 10% and give the rest back s 1lakh is not a small amount. I am from a middle class back ground and i cannot leave this just like that.

Date: 28-Dec-2022

The Square yards team (Somye Lata, Shivangi Singh, Syed Zaid Bilal) the channel partner of Godrej Royale Woods have made false commitments about cashback, interiors voucher, etc. I have already paid the booking amount but CP is now denying the commitments when I visited their office. They have delayed it already for more than 3 weeks and my booking is stuck due to them. They are very rude, unprofessional and can't be trusted.

Expected Resolution - Either CP have to complete all their commitments immediately or they should be removed from my booking and should not be paid any brokerage or commission. There should be zero tolerance policy against fraud, cheating, unfair means and false commitments. What is Godrej policy about that?

I booked a 3BHK flat from Godrej properties at Godrej Garden City, Ahmedabad (celeste L1104). Godrej offered the flat with an attached terrace and a 6.5 lac rupees advance was paid. The area of the terrace was not mentioned in ATS/BBA and therefore I refused to sign. Godrej agreed to provide a full refund of the amount upon cancellation within 15 days. But it is then a month neither amount is refunded nor does the Godrej staff care to respond back over emails or pick up phone calls. Whenever I post a complaint on the Godrej Properties website, I get a sales call from Godrej.

Hello All,

We were planning to buy an apartment in Godrej Aqua Bangalore but due to critical health issues of my wife I had to draw back my decision so that I can have amount for her treatment.

We were out of India and symptoms were more like cancer. On urgent basis we came to India and got all her tests. Thankfully things are not worse though we need to go under two surgeries.

My only concern is that on 27 Nov 2022 I have booking amount and on 09th Dev 2022 I sent email to cancel the booking within 12 days. And this flat is already sold within one and half month as-on-date.

My only request is that I am in need of money and it will be great gesture if I can get my booking amount or if you can allow us to adjust this amount in other upcoming projects in Bangalore where we have shown our interest and given EOI cheque for GODREJ PALM RETREAT SARJAPUR.

It was a long dream to buy GODREJ APARTMENT only since 2012.

Request you to consider my request for refund or adjust the booking amount if I get apartment as per EOI shown in GODREJ PALM RETREAT SARJAPUR.

I might have done mistake and might not be legally correct but I’m humanitarian ground I am requesting to consider my request.

Thank you.

Dear team,
We Ameya Sanjay Sane, Sanjay D. Sane & Sangeeta S. Sane writing this complaint letter to get a refund of Rs. 14, 26, 614/- against the cancellation of flat no. GHORIA2501

We went to the Godrej Horizon Dadar Wadala project on 21/11/2022 where the sales team manager Mr. Nihal Menon showed the project.

The sales team made us confused and hurried to take a decision. The sales team rushed us to make the payment on the same day by using a credit card without giving us any financial guidance and letting us take any Financial advice.
After taking financial advice we came to know that we are not eligible for the Housing loan. Due to the sudden rise of Mrs. Sangeeta’s Sane health issues, we have decided to cancel the booking in next week i.e. on 27/11/2022. We both visited your Dadar Wadala project on 27/11/2022 to cancel the deal but the sales team Mr. Nihal Menon and Ms. Urvi Porwal requested us to re-thing on a deal but we are not convinced and we again went to the site office on 05/12/2022 with cancellation letter.
We waited in your office for almost half a day but no one was ready to take the application of cancellation. Again, we went on 23/12/2022 and requested Mr. Nihal Menon and Ms. Urvi Porwal, our relationship manager, and that time they accepted our cancellation of the flat and requested for refund letter and they told us that we will forward it further.
Simultaneously we e-mail both of them to request a refund, and after that, they stopped responding to our phone calls. Therefore, we personally visited at your site office 3 times, but to date, we have not received any mail from your office.
On 11/01/2023 Sales team Mr. Nihal Menon and Ms. Urvi Porwal saying that that it is not in their hand, they may go to customer care or the head office of our Godrej properties. Therefore, we approached to your head office on the 4th floor, Godrej bhavan, Home street, fort, Mumbai 400 001 but your representative told us that the Customer Care office was closed for before five years.
Therefore, now we requested you personally, kindly look into this matter urgently and please refund us the total amount of Rs. 14, 26, 614/- (Fourteen Lakh Twenty Six Thousand Six Hundred Fourteen only)

I am getting unwanted Marketing Calls from Godrej Properties. Sometimes even 6-7 times a day. I have asked the representatives several times to remove my contact from the database but there is still no change.

I have booked flat in Godrej Celeste 2 bhk, Ahmedabad on 25 December 2022. Sales executive continuously says that today is the last day of discount on flat . So I booked the falt by token amount of Rs. 1 lakhs .But afterwards when I enquire about the project it was found that sales executives of Godrej properties have hide many details.So, I asked them for refund, But they refused to provide the same.So, I called godrej head office to enquired about the refund policy.They said your entire amount is refundable.Further I have not signed any documents regarding Flat .So you are requested to kindly look into the matter.

Tarun sejwal
Payment through SBI credit card

Dear Sir,

I requested to the Godrej Ananda Phase 2 Team to refund our token payment (10%) as followed by the team at various occasions in the last month(s). We paid 10% amount as token but before agreement, due to non-response o[censored]nprofessional sales team we could not approached by them for signing agreement despite repeated follow ups with him (Mr. Anand). Lastly, we had to change our mind. We went ahead for requesting the refund of token amount. Since it was a hefty amount, in absence of the refunded amount, we had to take a personal loan at an interest rate @12% p.a. for meeting some contingent expenses.

I understand that paid money from our end must be earning the same or equal interest in the accounts / books of M/s Godrej Properties escrow A/c "Godrej Ananda Phase 2" or saving that much interest which otherwise may have to be paid by Godrej Properties if it is being used by them for their purpose.

Detail of our transactions made for which refund is to be made are as below for your ready reference and calculation of interest part-

1. On 01.11.2022 Rs. 50, 000/- from ICICI Bank A/c (Anjali Hawa) towards 2 BHK
2. On 01.11.2022 Rs. 50, 000/- from ICICI Bank A/c (Anjali Hawa) towards Studio
3. On 08.11.2022 Rs. 1, 70, 000/- from Yes Bank Cheque (Anjali Hawa) towards 2 BHK
4. On 08.11.2022 Rs. 1, 00, 000/- from Yes Bank Cheque (Anjali Hawa) towards Studio
5. On 30/11/2022 Rs. 2, 27, 250/- from ICICI Credit Card (Lokesh Tiwari) towards 2 BHK
6. On 30/11/2022 Rs. 7, 250 from ICICI Credit Card (Lokesh Tiwari) towards balance
7. On 30/11/2022 Rs. 1, 46, 450 from ICICI Credit Card (Lokesh Tiwari) towards Studio

Total Amount transacted inadvertently in the name of token payment is Rs. 7, 50, 950/-. Its about two months time but our refund is yet to be paid. Please help us as the sales team does not pick call and no response is there from any one in this regard.

We requested them to please refund our paid amount without further delay and now today with the earned / saved interest so that I may be spared from paying additional interest towards bank loan account.

Regards,
Anjali Hawa and Lokesh Tiwari

We booked a flat in noida 43 godrej woods in March 2022

Here are the major points of consideration –

1. All this chaos began when Godrej marketing committed a different payment plan at the time of booking and ensured that the agreement payment mentioned in the contract will not be applicable since we booked when the property was already in middle of construction.

2. When we received back to back payment notices, we brought it up immediately in July 2022

3. In spiteful of the fact the matter was under dispute and they were trying to resolve it, they started accumulating interest components immediately. We objected and they said it was system generated.

4. When matter was under discussion and we asked 15 days to pay 10 %, at end of a week, they sent us termination notice. We objected again and they ensured it was a mistake from the central team who was following the
contract without being aware that the matter was under discussion.

5. Then they advised us to sell the property off, we asked for their help via your marketing team so that we can at least get our money back, they said - they will not help us. We reached to the property dealer contacts they provided and they said thatGodrej employee have informed them that the property is terminated and we can't sell it.

6.Then when we applied for home loan and asked for tri party agreement from them, and they imposed us pay the reinstated fee and interest components.

7. We started following up for a meeting with their project manager considering that a senior authority in godrej company may understand the pain we are in. They didn't respond for a week.

8. Then after 3 reminders, they responded by saying that thwir management is unavailable for rest of December and will be available in January 2023. You also mentioned that they will not wait and put the apartment on sale on 30 dec.

9.now they have sent us termination and forefeitted our money.

The agreement was sign on trust and we ended up losing our hard earned money to their bad faith.
Please help us.

The designated sales representative at godrej royal woods, devanahalli bangalore is one of the worst...all the escalation leads have quit the project and there is no hierarchy to escalate the issue
The sales rep is not available on mails, phone calls, after multiple attempts.
As a customer we have to keep calling them for update with no response
And this is happening since the sales deed is done .pathetic

I have recently bought flat in Godrej Icon, Gurgaon and made all payments and even the Conveyance Deed has been registered in Tehsil office. Surprisingly, after that, the mobile number of concerned CRM is switched off and there is nobody who can tell me as to when they shall give me possession of the flat which is ready to move in.
I have to vacate my existing house shortly and move to this newly bought apartment in Godrej Icon, Gurgaon.
If I don’t get possession of the flat, my family shall be practically on the road.
Need somebody to contact me and give possession of the flat in next few days

I have booked a property in Godrej Azure chennai - jade tower in Feb 2022. During the time of handover we have observed few issues which were not rectified by the construction team with the cracks in the living area and outer portion of the flat where the access to private terrace area was closed by wall due to pipeline is not fixed properly. Also in our dedicated parking area, there is an unclosed manhole chamber kept open for several months which made difficult to park our car. We have raised this issue for more than 10 months now and still not resolution from the construction team. Also people from the maintenance team is accessing the common water pipeline from our master bedroom Toilet window which impacts the privacy. We have so far observed many instances when people want to fix water issues people are accessing our master bedroom toilet area to fix issues. When raised with godrej construction team, they are either non responsive or arrogant mentioning this property is designed as such and we should not have bought the property and said to escalate the matter to whom ever we want to but they will not do anything. Need resolution on this matter as no action is made yet.

I am trying my best to write my complaint in short about the Godrej Properties- Bangalore cheated with me.

I have Booked 3BHK Flat for my personal use in the year 2020 at 10:90 payment plan, The flat was booked online since i was working in Abroad.
Godrej bangalore team approached for My final payment by email on september 2022. All may hard savings and loan from bank was released as per the timeline . During this course i have requested to show my Flat at least once. Emailed Godrej bangalore team about my India visit since i have completed the up to 90 lakhs payment and i have rights to see my Flat where OC also applied at their end.

Since i never seen my unit from the date of booking and final payment also completed. I made multiple requests from my side through email, whats app calls were ignored not willing to show my unit.I was completely under depression and frustrated couldn't understand why the team is not showing the Unit at-least on AS IS condition. Engineer Hemant is saying that please ask something else favour i will do but don't ask to visit your flat. With lot struggle approached the Head of the Entire project team Tony Joseph, Again the same not bothered about concern.

I was completely blind got a lot depression.Came to know with some resident who are already residing told me that your house is used by Godrej staff more that 20 members are working every day more than 8 months. Finally decided to visit forcefully myself, When i saw my unit was completely under shock and came to know that my entire 3 bhk booked unit was really abused hall, bed room 1, bed room 2, bedroom 3 and washroom completely used by godrej staff. I took my flat video corner to corner with full of sorrow and completely broke down due to this act from a reputed developer. Video recording i have with me to take the action at further level.

Godrej has cheated me they were hiding me all these days not allowing me to visit the Flat, As an NRI customer they never valued my time, my email for Flat visit was ignored.Finally i decided to get the unit cancelled by seeking the compensation since my house dream was completely spoiled with their conduct. Please go through the email correspondence has communicated with the entire Godrej team memebers. Especially see the photos and you will come to know the pain of a through all the attachement which has more details about my concern.Requesting again please go through the photos.

My Very important- 5 Questions to Godrej Management.

1) Why did you use the my booked unit for your internal office purpose. You dont have any other temporary space to setup in the entire 18 acres of land.
2) Also you have so many other unsold units . Why cant you setup your office in unsold units and finally during the project windup you could have sell that unit after renovation. This way no one will be hurted.
3) I have paid money for new house. not for renovated 2nd hand used one. Why are you not understanding the customer pain. As a customer we had lot of dreams with family together and start new life in a new house which has been completely spoiled by your Godrej Property banglore Team.
4) why my email concern is not answered when i finally escalated to high level Mumbai Team.Emailed to the [protected]@godrejproperties.com which is a common email for customer care has been responded. The email lags and full attachments are done.

5) Why your team did not bother to show my Flat atleast after recieving whole 90 lakhs on time . They could have arranged to vacate with in a week of time and showed to me atleast AS IS Condition.

I would take my concern to the next level if no one in Godrej answers my concern. My email id is [protected]@gmail.com/ Mobile [protected] (only whatsapp)

Hi team,

My name is Pawan Agrawal and I am writing this complaint to get refund of rupees 50000/-.

I went to visit the Godrej Rivergreens in Manjari Budruk, Pune, Maharashtra 412307, where the sales team showed us the Godrej Parkridge. I was with my family and we liked the flats.

However we were not 100% sure on the decision to buy the flat. We asked for some time from the sales team.

However the sales team showed us some posters that price is going to rise from tomorrow and said you need to book the flat unit today only in order to get advantage of the lower price.

We were totally confused but the sales team rushed us to make the payment at that time only and said that this amount is refundable. I made a payment of rupees 50000/-.

Below are the transaction.

Transaction ID : T2211061726441875930087
TOKEN NO: W16
Project Name: Godrej Parkridge
Date: 06-Nov-2022
Order Status Success
Payment Mode: PhonePe(UPI)

Due to some personal reasons, we decided to cancel the booking in next 2 days. We informed the sales team that we need to cancel the booking and do not want to go ahead with purchase and agreement.

Sales team is keep on saying that you will receive refund in 7 days, but it has been more then 1 month now, I am still taking follow up with Sales team for refund

I need urgent help.

Hi,

I have paid token of rupees 1 Lakh to Mr. Dwarkesh pandey.
He has confirmed if we do not like the property next day, amount will be returned within 10 days. now Dwarkesh is saying go via rera or consumer forum, I have not signed any single paper with Godrej properties, I just provided token amount for the flat.

It is hard earned money and I am stressed and angry that sales lied to me, suddenly he says we wont return the money or come via rera then we will see.

We had booked a flat with Godrej Properties in their project Godrej Emerald in Aug 2017. They had said the expected possession date is Aug 2020 while the RERA date was later. We are in December 2022 and till date they have not raised final demand nor given confirmation for final date for possession.
We had booked the under construction property considering the Godrej Brand name but it sad to see their response. Hoping that they respond to my complaint now.