Godrej Properties Complaints & Reviews

Dear sir,
I have been getting daily SPAM Mail from Godrej Properties to buy their Properties. The mails are being sent through Poonawall fincorp / [protected]@connectinboxx.com.
I have repeatedly complained to their customer care but they have done nothing more than ack my mails.
Now, through pages I wish to awaken these spamming agencies so that they stop harassing me. I was never their customer and never will be.
They are misusing my data as i had their shares for some time and have my email ID.
It is shocking to note the SPAMMING by reputed houses like the Godrej, Poonawalla & TATAs.
If they don't stop I shall take up the matter with SEBI/ RBi etc.

I had booked flat Godrej Ascend at Thane Kolshet Road. Upon booking, they got one big form signed and filled. After 6 days of booking due to financial situation at my end, I put cancellation request within 6 daysof booking.
Now Sales Manager at Ascend is saying 5Lacs rs are forefited. whereas as per RERA guidelines builder is supposed to pay back full booking amount if cancellation request is put within 15 days.

Feel cheated by Godrej Properties. It just has big name but at ground level Sales team is really really bad at service and not replying to calls properly now and not replying to emails as well.

Please refer to the attached handover observations sheet attached herewith, which was shared by us during the handover of the flat B102, Godrej Aqua, Bangalore on 17-Aug-2022.
We are very disappointed that all our concerns conveyed during previous visits have been ignored and falsely committed to us as completed. Note that our flat was used by your project team without any information to us and now the flat is handled to us in second-hand condition. The broken tiles are found to be replaced with a different coloured one and it looks very messy. The worst is that all the sanitary items are not replaced as was committed.
Clearly, the flat is handed over to us in second-hand condition, which is not at all acceptable to us. We shared the observation on 17th Aug and it is almost 2.5 months now and we haven't heard anything from Godrej side.

Godrej personnals Sells team asked me to pay the Tokan amount which will be refundable in 15 days, but until now (its more than 1 month) they did not return my tokan amount.

I have paid INR 50000/- on 3rd Sept. 2022, at skygreen at rivergreen, Manjari, new Kharari, Pune to sales person Saumi.

And INR 50000/- on 4th Sept. 2022 at woodsvilles, Hinjewadi, Pune to sales person Akshay kumar.

Aftet contecting both of them ther are ignoring my msgs and call.

Hi,
I had booked flat in Godrej Emerald in April 21 and i was told by sales person that possession of flat will be given in the month of October, based on verbal committment and looking Godrej brand i booked flat in Godrej Emerald. I had cleared my dues timely, after October it was assured to me that before March 22 i will get my flat, due to lockdown it was delayed, i thought ok i will get in March, again in March it was assured...

Possession date for my project as per Rera and on agreement was Sept 2021. Due to covid the builder took extension of 6month and mailed us the possession would be done in Mar22 . Then again the date got extended to Sept 2022. Now sept month is also finished, yet we did not get any updates from the Builder.

I am a resident of 1502, Godrej Prime, S6. I got possession in january 2021, and just after the first rain showers in july 2021, I started noticing seepage and leakage issues.

Leakage issue: It is still persisting even after 450 days. constantly following up with the customer service and handover team for resolution, even the root cause is not yet identified.

Seepage Issue: There is a Seepage issue since 400...

I have paid expression of interest amount of 1 lakh more than a month back for one property Godrej Ascend in Thane City but due to some emergency situation I applied for the refund of cancellation of expression of interest amount more than a month back but godrej properties sales manager is not listening to us now. He is not picking up call and provides false promises of refund. As per agreement it should be paid within 15 days. Please help me, the money is required urgently due to family condition.

I purchased a flat in Godrej Nurture, Bangalore around 3 years back. The flat is under construction and I want to sell it. However, to sell the flat, buyer should have the sales agreement.
Godrej said they sent original sales agreement long back but I never received it. Now I cannot sell the unit since I do not have an agreement .
I do not understand If Godrej is dispatching such a important document, why cannot you inform us prior. I never received any call from any courier company, I did not even know when they dispatched it.
Now when I am asking them to share if i signed somewhere while receving courier, they have no idea at all.

How can you guys send me something so important and then do not try to know if customer received it or not. Such careless company, because of this stupid mistake, I cannot sell the flat.

If you do not share any tracking number or inform the customer that you have dispatched certain document, how will we know.

Moreover, the relationship manager has no idea, he says everyone has it.

Now tell me Godrej Properties, how can I sell my flat, how to get original sales agrement?

I Have paid a token money of 50000/- for Godrej Prakriti, 3 BHK flat in Panihati, Kolkata on 9th September(2 days back) .The money was transferred via a Debit card.

However, I have requested for cancellation today. Its just 2 days and they are saying that Money will not be refunded as per Godrej policy. I have never expected this kind of experience for a brand like Godrej

More over I have just paid the token money my booking is not done yet. why am I not eligible to get the money.

Can some one help me to guide how to get the money back it is my hard earned money I cannot leave it like that

Guys be aware before booking in Godrej Prakriti

I have received a "reminder -1" related to the payment delay which was due on24th August that a penalty of 5, 048.10

Based on frequent and recurring chases and discussions with CRM and Godrej finance banker "the NOC was pending at builder side" and nothing was remaining at my(client) side".

Below is the summary :
Have received the payment intimation on 18th August 2022.

Have started frequent...

Dear Sir/Ma'am,

I'd booked a property in Godrej Meadows-2 project in Feb-22. During registration, I was told that I'm eligible for Rs. 20, 000 vouchers and additional voucher of 1% of registration amount (~58, 000/-) if my referral member does the registration. ALL THIS IS GIVEN ON EMAIL BY SALES PERSON (Mr. Karan Lalwani). I've done my registration in March 2022 and my referral also did the registration on the same day. Now, even post "7 MONTHS" of registration, Godrej is not giving me the promised payment. They are just pushing me back since last 7 months giving reasons of internal approvals and vendor delays.

I've made payments of around 22lacs in these 7 months against my upcoming property but Godrej is not at all bothered of paying me my dues. They are not even providing any escalation matrix where I can write or speak with some senior person.

Request your help in this case for getting my pending dues form Godrej.
Thank you.

BELOW IS THE COMPLETE EMAIL THREAD WITH GOGREJ SALES AND SUPPORT TEAM -

=============================================================

Hi Moiz,

The referral and SDR payment is still pending. My registration was done 7 months back!!!

I've made TIMELY payments of "22 lacs" till date to Godrej for my flat, and still waiting 75k payment from your end.

Really disappointed and don't know who can help (YOUR SALES TEAM IS ### BOTHERED ABOUT THEIR CUSTOMER ISSUES!!)

Can you please share the EMAIL ID of your Site Head?


Regards,
Sagar A. Nalawade

On Thu, Aug 4, 2022 at 3:50 PM Sagar Nalawade wrote:
Hi Moizuddin,

As per our discussion on Tuesday, the referral voucher has been approved and sent for payment to the vendor. It should be deposited by 16th Aug.

Can you also update on the status for the 20k registration voucher? I had a word with @Karan Lalwani last week and he confirmed that approval was taken from the Site Head before he committed the same to us by email during booking. Can you check internally with @Karan Lalwani and process this further based on this approval?

Thanks and would appreciate your update on these issues.

Regards,
Sagar A. Nalawade

On Tue, Jul 26, 2022 at 11:34 AM Sagar Nalawade wrote:
Hi Moiz,

Can I please get a timeline (exact date) for this? It's been 4 months now since my registration and we are still talking about internal approvals and processes.

Also, I hope that the "approval" which you are stating AND the final payment will be a combined amount of "1% Referral Benefit + 20k registration benefit". I don't wish to get any further surprises by getting a partial/different amount.

If there are any actions/escalations required from my end, please let me know right away.

Kindly confirm.
Thank you.

Regards,
Sagar A. Nalawade

On Tue, Jul 26, 2022 at 11:00 AM Moizuddin Shaikh wrote:
Dear Sir,

The request has been processed further and at the last stage of internal approval.

I shall keep you posted the progress of this.

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From: Sagar Nalawade
Sent: Tuesday, July 26, 2022 10:49:42 AM
To: Moizuddin Shaikh ; Simran Sahu
Cc: Karan Lalwani ; mamtaawachat
Subject: Re: Referral and SDR Vouchers

[ EXTERNAL MAIL ]


Hi Moiz,

Is there any update post our discussion on Sunday?

Thanks.

Regards,
Sagar A. Nalawade

On Sun, Jul 24, 2022 at 2:07 PM Sagar Nalawade wrote:
Hi Moiz,

I’m trying to connect with Simran but she is not responding to calls or messages.

Can SOMEONE please get this closed at the earliest? I’m tired of following up and getting no response at all from anyone in Godrej.

Did not expect such pathetic post sales service from you guys.

Regards,
Sagar A. Nalawade

On Wed, 20 Jul 2022 at 16:38, Sagar Nalawade wrote:
Hi Simran,

At first, the sales person (Karan) states during my booking that a voucher will be given once registration is done. Next, when I asked for post registration, I was told that the internal TAT to give vouchers is "90 days" from the date of registration. On completion of "90 days" (3 months time!!!), you confirmed that it will be done by 15th July (which is 15 more days).

Now, post ~110 days, you are saying that the exact date cannot be confirmed???? Is this a joke??? I understand there might be delays at times, but 3 months!!!
Are you willing to wait this long if I delay my payment to Godrej??

@Moizuddin Shaikh - I appreciate all your support during the registration process and it was just because of your confirmation on email, I've waited for 90 days. Can you help here and close this at the earliest?

@Karan Lalwani - I've mentioned this even in my earlier email, but I guess you are "least bothered" to support any of your CUSTOMERs. Still, if you have "some" courtesy and can stand by your words, I would appreciate it if you can step in here and get this internal process sorted. Or just tell me that you are helpless and it's just the CRM team's job so I can remove you from this email thread itself.

Thanks.

Regards,
Sagar A. Nalawade

On Wed, Jul 20, 2022 at 4:27 PM Simran Sahu wrote:
Dear Mr. Nalawade,

Greetings from Godrej Properties!

Thank you for sharing the details.

As per our earlier discussion, we are internally working on the referral voucher and Gift voucher and it’s in the advance level. We will be transferring the amount directly to the CUSTOMER’s account or we will be giving DD for the same.

Further, as the process is almost at the last stage internally we are not able to provide exact date of completion. However, we are assuring you that it will be get done and we will be updating you regarding the same

Thanks and Regards,

Simran Sahu

Relationship Manager,

Next level email ID(In case of any grievance) : help.[protected]@godrejproperties.com

From: Sagar Nalawade
Sent: 20 July 2022 14:36
To: Simran Sahu
Cc: Karan Lalwani; Moizuddin Shaikh; mamtaawachat
Subject: Re: Referral and SDR Vouchers

[ EXTERNAL MAIL ]

Hi Simran,

Can you please update on the below email?

Regards,

Sagar A. Nalawade

On Mon, Jul 18, 2022 at 1:21 PM Sagar Nalawade wrote:

Hi Simran,

Please find the below account details and attached copy of PAN Card and cancelled cheque.

Bank Name: ICICI Bank Ltd.

A/C Number: XX

IFSC Code: XX

Branch Name: Erandwane, Pune.

Can you please confirm by what date this will be closed?

Thanks.

Regards,

Sagar A. Nalawade

On Fri, Jul 15, 2022 at 5:49 PM Simran Sahu wrote:

Dear Mr. Nalawade,

Greetings from Godrej Properties!

As per our discussion, we are internally working on the referral voucher and Gift voucher and it’s in the advance level. We will be transferring the amount directly to the CUSTOMER’s account or we will be giving DD for the same.

Hence, we request you to kindly SHARE YOUR account details, one cancelled cheque and PAN card of yours.

Further, we will be updating you once it will be get done.

Thanks and Regards,

Simran Sahu

Relationship Manager,

Working Hours: 10:00 AM to 6:00 PM IST (Sunday to Thursday)

From: Sagar Nalawade
Sent: 14 July 2022 18:33
To: Simran Sahu
Cc: Karan Lalwani; Moizuddin Shaikh; mamtaawachat
Subject: Re: Referral and SDR Vouchers

[ EXTERNAL MAIL ]

Hello Simran,

I hope we are on track for the referral vouchers and the GV for SDR.

Let me know how you will be sharing it on 15th July. Is it some coupon code which will be shared on email?

Thanks.

Regards,

Sagar A. Nalawade

On Wed, 8 Jun 2022 at 18:23, Simran Sahu wrote:

Dear Mr. Nalawade,

Greetings from Godrej Properties!

As per our telephonic discussion, we are internally working on the referral process as we have made some changes in the referral payout to the CUSTOMERs that’s why it is taking some extra days from the TAT we have given earlier.

It will be get done by 15th July 2022 and will be updating you the further.

Thanking you with warm regards,

Simran Sahu

Relationship Manager


From: Sagar Nalawade
Sent: 08 June 2022 11:17
To: Simran Sahu
Cc: Moizuddin Shaikh; mamtaawachat; Karan Lalwani
Subject: Re: Referral and SDR Vouchers

[ EXTERNAL MAIL ]

HI Simran,

At first, the sales team did not mention any TAT and just said that I would get the referral benefit once my reference does the SDR. (this is on email)

Next, when I follow up, I've been informed there is a TAT of 90 days!! (90 days to get a voucher created!!!)

And now, when the 90 days are nearing, you are mentioning that "tentatively" it will be done by 15th July (which is approx 110 days from SDR!!!)

I would like to have the vouchers in 90 days TAT timeframe. This is confirmed from your end and a "fair enough" duration to create simple vouchers. (Your construction is faster than the voucher process!!!)

Please confirm.

@Karan Lalwani - Do you have a say here? It's disappointing that you haven't stepped up/replied for a "single" issue post my booking. I understand CRM team will be responsible here, but as my Sales CONTACT, you should back up at least for the commitments you made during our discussions.

Regards,

Sagar A. Nalawade

On Tue, Jun 7, 2022 at 6:35 PM Simran Sahu wrote:

Dear Mr. Nalawade,

Greetings from Godrej Properties!

With reference to the below mail, we are working on the process for referral tentatively it will get done by 15th July 2022, we will update you on the same.

Thanking you with warm regards,

Simran Sahu

Relationship Manager

From: Sagar Nalawade
Sent: 07 June 2022 10:27
To: Moizuddin Shaikh; Simran Sahu
Cc: mamtaawachat; Karan Lalwani
Subject: Re: Referral and SDR Vouchers

[ EXTERNAL MAIL ]

Hi Moizuddin, Simran,

Is there any update on the "Referral GV and a GV for early registration"? As the TAT is 90 days, will it be given on the 90th day?

Can you please confirm if your internal process for getting vouchers is initiated?

Thanks.

Regards,

Sagar A. Nalawade

On Thu, Mar 31, 2022 at 10:26 AM Moizuddin Shaikh wrote:

Dear Mr. Nalawade,

Greetings from Godrej Properties!

With reference to your email, we would like to inform you that the Referral GV and a GV for early registration TAT is 90 days from the date of registration. We shall keep you updated on receipt of the vouchers.

Further, we would like to inform you that we are yet to receive the registered Agreement from the registrar’s office. We shall share an email communication on receipt of the document with you and you may please reply to that email whether you would like to collect the agreement from us/courier/or handover to a bank representative.

Please feel free to approach us for any further assistance.

Regards,

Moiz Shaikh.

From: Sagar Nalawade
Sent: 31 March 2022 10:16 AM
To: Simran Sahu; Moizuddin Shaikh
Cc: mamtaawachat
Subject: Re: Referral and SDR Vouchers

[ EXTERNAL MAIL ]

Hi Simran,

Was trying to reach you but no luck.

Please confirm on the SDR + Reference vouchers and most importantly the registered agreement copy. I need to initiate the disbursal process with bank at the earliest.

Thanks.

Regards,

Sagar A. Nalawade

On Wed, Mar 30, 2022 at 1:47 PM Sagar Nalawade wrote:

Hi Simran,

Is there any update on the trailing email?

Regards,

Sagar A. Nalawade

On Mon, Mar 28, 2022 at 8:08 PM Simran Sahu wrote:

Dear Mr. Nalawade,

Greetings from Godrej Properties !

I will let you know about the SDR vouchers and reference vouchers, Please allow me some time for this.

Also I will update you regarding agreement documents once we will receive in our office.

Regards,

Simran Sahu

Relationship Manager.

From: Sagar Nalawade
Sent: 28 March 2022 10:00
To: Moizuddin Shaikh; Simran Sahu
Cc: mamtaawachat
Subject: Re: Referral and SDR Vouchers

[ EXTERNAL MAIL ]

Hi Moiz, Simran,

Finally, my registration was done yesterday!! Appreciate all your support to get this done in this FY.

Can you please help me now in getting my SDR vouchers and the reference vouchers?

Do let me know if any action is required from my end.

Also, I spoke to Simran yesterday to share the original agreement copy at the earliest so I can proceed with the disbursement process with my bank.

Thanks again, have a great day ahead.

Regards,

XX

P.S: I understand all the crowd and delays were due to Government work, March end, etc., however, it was too hectic as we reached at 8AM and left the registration office at 3.30PM with our 2 kids!! Maybe it can be planned in some better way for other CUSTOMERs. Just feedback for improvement in your process.

On Thu, Mar 24, 2022 at 6:45 PM Sagar Nalawade wrote:

Hi Moiz,

Please find the below confirmation from the Sales team for the referral and SDR vouchers.

Thanks.

Regards,

XX

[protected] Forwarded message[protected]
From: Karan Lalwani
Date: Wed, Feb 16, 2022 at 3:27 PM
Subject: Referral and SDR Vouchers
To: [protected]@gmail.com


Dear Sir,

As communicated during the meeting, you’ll be eligible for a 1% sales agreement voucher when your referral Mr. Pankaj Dongre does SDR and also Rs.20, 000 voucher if the SDR is done within 45 days of booking.

Regards,

Karan Lalwani

I am getting a lot o[censored]nwanted calls from Godrej Properties daily.

Get this resolved at the earliest.

We have booked Godrej Splendor Whitefield Bangalore 2 flats with our friend on 3rd September 2022. Now due to personal reasons we wanted to cancel. But Godrej sales person said they don't have cancelation policy.

As per Rera policy 45 days is the time within that we can cancel. Now nothing has done in terms of process as its only been 2 day's. We are not expecting this from a big brand. We might plan to take other properties. So don't want to end it up with sour relationship.

I Have given token money of 1 lacs for godrej splendor in whitefield now i want to cancel it as i am not getting good feedback for the builder,
They were acting so good before taking the money once they received the money now showing there true color.
They told me we will not refund the money it's our of Godrej policy, but my friend got the full refund how can there be diffrence for each and every individual.

More over i have just given the token money my booking is not done yet as conveyed y godrej customer care. why am i not eligible to get the money..There sales persom was Arman rehman who was dealing with me
now he is not taking my call.

Can some one help me to guide how to get the money back it is my hard earned money i cannot leave it like that

Guys be aware before booking in Godrej Splendor

Hello Godrej Air,

I have purchased a 3bhk flat in godrej air gurgaon in 2020. Today I got a mail from Pernika Sharma from Godrej Air that I have to pay interest on late payments. All the details mentioned were showing late payments in April 2020 and May 2020 during covid times. My question here is - when the builder has taken extension of 1 to 2 years for COViD reasons then why are they charging interest from customers in the same COVID situation. Also, 3 of the payments had invoice date of 3th Dec2020 and payment date of 06th Dec 2020 . Could you please explain how can person get the first disbursement of loan done in 2-3 days. Can you please revert me why only 3 days were given to pay almost 30 lakhs.

Regards,
Anupam Gupta

I have booked flat in Godrej park retreat(GDPRF1403) pre launch day, 31st May 2022 by paying Rs. 1, 000, 00 as token amount and total 3.12 lakh rs. As of now there is no agreement or sale deed has been made between me and builder.

Due to laon issue i'm not able to proceed, when I contacted Godrej park retreat to cancel my booking, they are saying, there is no refund policy from Godrej and entire amount (3.12 lac) will be forfeited and considered as a cancellation charges.

Please assist to get refund of booking amount.

Hi,

I had booked my flat in Gordrej24, sarjapura road Bangalore and as per Godrej referral policy if I refer my friends to buy any property in Godrej then I will be eligible for referral. Recently I referred my friend in Godrej Park retreat Bangalore project and even went with them on site and mentioned sales reprenstative that they are my referral but they didn't agree and instead my name they put referral from some other...

I would like to inform you that I have purchased my present residential 3 BHK flat from your renowned organization at Godrej Prakriti, Kolkata in the year of 2013. I got my possession in 2015 at Aravali Tower of 904. We started leaving from 2018. But within one year i.e., from 2019 problems are surfaced out one by one.
I regret to inform you that despite our several complaints registered your concerned maintenance department for the last one and half year, the defects are not attended so far. Now, I mentioned the grave concerned areas are –
1. Severe water seepage in the bathroom (attached to master bedroom), so the there are bulge in the wall and roof also.
2. Tiles are bulged out from the floor at master bedroom.
3. Skirting tiles are coming out at every room
4. Lintel beam (sun set) damaged a great extent, and rebar is getting exposed & rusted. Now damage is increasing further towards main structures.
Whenever we lodge complaint to maintenance team; they simply visit the place and informed us that they would let know to concerned department and the same answer we are getting for the last one and half year. We are only running pillar to post without any result.
We even report to your representative Mr. Palash Das personally at the residential marketing office at Godrej Prakriti premises and through email also but unfortunate enough that he does not even bother for any resolution neither response properly. We also address our issues to Mr. Nayan Banerjee.
Investing of huge amount of our hard-earned money to your renowned project seems to be getting wasted. Hence, we request you to address my problem empathetically and would ask for proper rectification immediately.
Your prompt response is highly solicited.

I am a regretted owner of a flat at Godrej Aqua, Bengaluru. I am a NRI residing in Belgium. I want to complaint regarding the poor customer service with Godrej properties.
I have been following up since November 2021 regarding the registration process with one of the then representative Tharun, as i was travelling to India in December 2021 for vacation. But as the regristration process is getting delayed and as i had to travel back, i made a power of attorney on my brother in laws name ans travelled back. Sice then i have been constantly been following up with Tharun regarding registration every now and then, like for every month. We have received an email on 1st April 2022 intimating that the handover will soon start. But not exact date. I have been waiting since then and again following up on the same with Tharun. I have received my final invoice on 18th July 2022. Immediately i have paid the full amount including pre maintenance charges without any delay. Inspite of this and again constant follow I came to know that Tharun has already long before initiated regiatrations for some other members inspite of my constant follow up. Then he disappears and Anjali, another representative in his place comes into picture. I have been following up constantly with her too. Now all of a sudden today i receive an email that I am levied upon some handling charges as the holding charges will be levied if the registration was not done before 90 days of the intimation email which is absolutely rubbish, ridiculous pathetic what not which is of no use. If the handling charges are to be levied they should be since the start of last invoice email. What is this stupid horrible worstest service i really dnt understand. Are these representatives qualified enough?. They are insane. What non sense non sync customer service is this. I am already in peaks of my frustration regarding the worst modular kitchen work which was promised for. Now on top of this the handling charges. I am not going to pay a single penny of this handlong charges. Inspite being an NRI i tried my level best to constantly consistently follow up with the team. This is not at acceptable. Afterall we didnt buy a chocolate from Godrej but we bought a damn property. Absolutely horrendous it is. I am not at all going to recommend Godrej to any of my near and dear at all and i will make sure to put this statement boldly in whichever social platform it may be. I want this issue to be addressed ASAP by the team. Hundreds of representatives keep on changing and no one even bothers to stay updated on a customer history in their absence. Really really dissapointed regretting that as to why i bought this property from godrej. Please contact directly on my wats app number with the representative Anjali.