Gomechanic — Go mechanic - Poor work quality & cheats customers by adding jobs those are not required

Address:	All over India
Website:	GoMechanic.in

Go-Mechanic Kolkata and their team have damaged the steering system of my car Etios V and not repairing it till date even after 2months. The car was first given to Go mechanic for renewal of all 4 shock absorbers and repair of front bumper in 1st week of July 2022. Go mechanic then assigned Mr.Soumya Ghosh as the service buddy for my car. This person chose a workshop which was 15kms away from my residence but there were many authorised workshops with 1km from my house. The car had no steering problems at all. I was against any repair work to be done on the steering system. In spite of that they opened the steering system and did some welding and lathe work on the steering rack. After the car was delivered the steering was so hard that it could hardly turn. Even when I forcefully turn the steering it would not come back to middle. There were instances when at turns the steering would not return and was about to meet an accident. I was totally panicked and afraid to even take the car out.
When I told him about the problem he convinced me by saying that it would ease up after driving for few kilometers. Even after driving for a month the steering did not loosen whereas it became more hard and would not turn. There were instances that I had missed accidents by a whisker. The car was again taken to the same workshop and kept there was more than a week but without any improvement. Every time they would take my car and consume all the fuel and bring back in same condition. I have raised this issue numerous times in the go mechanic app through chat messages. This issue was twice escalated and Ms.Jhanvi Rajpoot was assigned as escalation manager but to my surprise the escalation was closed without solving the problem. Later some Mr.Manoj called me 2weeks before and gave false promises and a lecture on escalation process. Later even he vanished from the scene. Presently my car is still in one of Go mechanic workshop. Every time I send the car with half the tank full of fuel and it comes back empty. Go mechanic buddies are on money making racket and are hand in glove with the workshops. They cheat the customers by assigning a workshop which is far from the customers house so that the customers physically be present and later force upon them with a list of jobs which are not required at all. The quality of the workshops are of least grade and competence of the mechanics are worst.
Also to mention that in between some Mr.Suvankar came into picture who called himself as the manager of Kolkata and gave false and farse talk. Later he also vanished from the scene.

Presently, my car is at Go-mechanic workshop “Mondal Udyog” in Kolkata. Was picked up on 29.08.2022 and promised to be delivered on 31.08.2022. Today it’s 09.09.2022 and it has not been delivered yet. The fuel tank was 50% full when it was picked up. Last Tuesday I was asked to come for test drive. The steering problem was not resolved, it was same as it is but the fuel tank got empty. Is seems that my car is being used for personal use. I found chocolate and wafer wrappers inside the car.
This is a formal complaint against Go-Mechanic and team. If my car is not delivered in original condition by this weekend then I am going to involve the law and lodge a complaint in consumer court. I shall if required involve the media as well.
Hope you understand my situation and will act accordingly.
It is ridiculous that a simple repair job was completely messed up and made my car non drivable for 2months.
I am surprised by the easy going attitude of Go mechanic. No one cares to call and respond to customers complaint. Moreover everyone is trying to hide away from their responsibilities.