Goodwill Commodities — Worst Support for customer Issue

Address:

636005

Myself is Sathish Kumar my client id is "GM3SU11". I opened a trading account in Goodwell com at 19th Sep 2016 through "That person". I don't know how to trade I'm new to GWC.Around 7thNOV 2016 I transferred rs 50, 000 that was traded by That person. He used my client id and pw and did a traded such things, he told me that he will take care and trade so that I gave my ID and pw details, I don't know the process that he can assess my account through his terminal. Moreover this at the first time of changing my pw he guides me from there he known my pw and assess my account. I told him to trade only one product that is crude oil only but he did 25 to 30 trades of a various product like zink, nat gas, etc... at that time I made lots of calls to stop him bcos I told hin to trade only crude oil but he does not attend my call. I called him more than 30 times to stop him but there is no response from him, at last on that single day he did a loss of all my amt 50, 000rs. I lost my money by seeing the contract note by received a mail on next day only. Again I called him for this he said that he will return the money rs50, 000 but he return rs35, 000 around 11thDec2016.I asked remaining 15, 000 he told me that he will tally it by giving some profit trading through my account.but he not did any kind of trading and support me after the next day I started to trade by myself. I only know how to sell and buy that's all, I don't know how to carry forward, put SL, see my trading products, for this thing I called him to guide me but he not attended my call then I asked help in GWC customer care they guide me.After I know that I'm under Velachery branch there I called for trading guides and support by saying that That person is not supporting and responding, they helped me to know about SL and all... As soon as That person again called me and told me that, don't trade anything that he will do my trades. on that time also I again told him to buy or sell the only crude don't go for other products, but again he did the same mistake.On that single day (within 4 to 5 hrs) he did 52 trades all my money loss. by each and every trades I try to contact him by the call but he is not picked my call. next day I came to know that all my money is lost by That person's mistake through contract note I asked him, he told me that, that contract note is wrong I'm keeping you in a profit of rs48, 000 those things are happening on the middle of Dec month. Then I called him on next days he told me that it's for profit only. on Jan 2nd week I asked to return my money I will trade myself he told me I will return your money and u trade by yourself but he postponed it by saying next day for returning my money. Till today he is not returning my money, he is not attended my call. I gave an oral complaint to Velachery BM.


I opened an account I transferred rs50, 000 but I'm not traded even a single day fully, I'm not got any kind of trading tips, all the trading was did by That person, without my knowledge he traded lot of product (I told him to trade only one product crude by carry forward method) and made all my money to loss. He gave me a fake cheque of rs50, 000 on Feb 6th2017 which was bounced. I waited for till today 21stFeb from the day first I started my account and trade but he did not attend my call.I'm not traded even a single full day from this 4 months only 2 days were traded that was done by THAT PERSON without my knowledge and permission he made all money loss.Only 2 to 3 calls he attended and said that I made NEFT, RTGS.. but that's also a fake promise given by him.

Finally, they said they can't take any action regarding my loss of my money bcos those trades did from my id. I told him They that person MISUSED MY ID AND PW, but they did not take any action...PLZZZZZZZZ Don't trust them such kind of Persons in GWC