| Address: | Bangalore, Karnataka |
I wanted my bike to be shipped from bangalore to goa. They asked for rs 4500, and n i agreed to send my bike through these guys.
They took bike well packed from my bangalore address, and guaranteed that it will be shipped within 3 days, but even after 12 days it was not delivered.
They asked my friend to come 120 km away from goa and pickup the bike. When we reached and saw the condition of bike, we were shocked.
Bike was unpacked and not at all in the condition to drive.
Really i need this company to bear all the expenses that we have to pay for bike service. Was this information helpful? | 
Name : Amit Sardana
Address : # 85, 8th C Main, J Block, Koramangala 3rd Block, Bangalore - 560034
Give details of your purchase of product or service (cash memo number and date).
Requested Goodwill domestic packers and movers for Bullet Bike shipping from Bangalore to Goa.
On date: 21-June-2015
Cash Memo Number: 1252/ Consignment number:2325
Amount Given: 4500(Four Thousand Five hundred Rupees)
Give information about the warranty or guarantee received by you at the time of purchase.
- Goodwill packers gave the confirmation that bike will be delivered to Goa within 3 days.
- It was confirmed that it will be door to door delivery.
- The Bike will be delivered without any damages.
Give details of the deficiency in the product or service.
- Bike was not delivered even after 11 days from the day it was picked from Bangalore address.
- We had to make 100's of calls to the Goodwill packers to ask about the bike whereabouts and delivery information
- Every time we were told that bike will be delivered within next 24 hours
- Goodwill packers has partnered with other vendor in Goa, who said he cannot deliver the bike to Goa(Mandovi) address and insisted that we should come and pick the bike
from Ponda( Which is more than 150 Kms from Mandovi)
- When owner(we) went to pick the bike from Mandovi, we found the bike packing was totally torn off.
- Bike was kept in continuous rain and was not at all in the condition to drive back.
- Bike silencer was broken and we had to drag the bike for 5 kms to get it fixed.
Give the problems you are facing due to this deficiency.
- 100's of calls wasted on asking the whereabouts of bike.
- Due to unavailability of bike, owner had to rent another bike for 6 days to help his family, which was charges huge in Goa.
- Owner had to rent a car from Mandovi to Ponda ( more than 150 Kms), to pick up the bike but actually it was promised to be delivered door to door.
- Bike Silencer was broken and bike was kept in rain, which damaged the engine, and owner had to bear all the expenses.
- Owner of the bike was newly married and had to face multiple difficulties in handling the family as he is much dependent on the bike.
Give the details about your efforts to inform about this grievance in the past to which the Company has not responded.
- We have called the company after we picked the bike from Ponda and also asked Company to settle our amount, but company did not respond at all.
Always post Company details, Product / Service details.
(Example: Micromax Canvas, SBI Credit Card, Airtel 3G etc..)
Company Details:
Goodwill domestic packers and movers
#9, 1st B Main Road, Ground Floor,
Sudhamanagar, Near Lal Bagh, Bangalore-27