Google Adwords — irresponsible support - losing money

Your customer care representatives are not knowledgeable to guide in proper way.. I am loosing my money if we go my own.. By default when we register it was going to adwords express account.. And after contacting your representatives, as per my requirement they are guiding me to place the ad in normal adwords account.. But they are not guiding to close the ads in adwords express account... So that i loosed amount.. I dont want to continue in future.. Even your representative agreed that it is your fault of loosing my money.. How such an irresponsible support your giving..