I Own a Nexus 5 from the Google Play Store.I had a problematic device and applied for the replacement of my device.The Company picked my device up as per procedure on 12th november, 2014 and it reached them on the Indian Office at Bhiwandi i.e, OTS e-Solutions pvt.ltd. on 17th November.As per their policy the replacement device after inspection would be reaching me within 7 working days from 17th november, 2014.They shipped the device after the expiration of that period.Then i was supposed to recieve the device through aramex couriers on 6th December.But somehow the company had sent the package to Bhubaneswar i.e my place without any data about it i.e, whether the device has been paid for or not or who is supposed to recieve the device, etc.Thus the delivery guy refuses to give me the device saying its the problem of the company who sent me the phone.When i called them, they say they are looking into the matter since 6th november till today.Hence, I am forced to complain about this issue.Please Help me out on this.
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I too in a same position as you are. Google offered me a replacement for my nexus 5 and asked me to pack, send to the Ots e solutions, Bhiwandi location. They also mentioned in their mail that a pick up has been arranged. But even after two weeks after I received the mail, none came up to pick. Fed up of this, I sent the device to Bhiwandi office. It was delivered on 3rd October 2014. But since then, no response from OTS esolutions. Google customer service is also not responding to my mails. Do you have any contact number or email Id of OTS esolutons they respond to?kindly help me out in this.