Google India / Tez — account suspended

Address:	Pune, Maharashtra, 411044
Website:	tez.google.com

I suspended my account more than a month ago as i lost my phone .

The very next day, I bought new phone and reactivated my sim, I installed the tez app i tried login it asked me to submit the document .

I did submitted the document at the same moment, i received a mail from TEZ that that within 72 hours (3 working days ) your account will be reactivated, but unfortunately it never happened till date .

It took me more than a month to a so called "Specialist team" and 100 of calls to 100 of new persons like Khadeer, Naziya etc and many more to tel me that Aadhar you submitted is not helping to e mandated your bank account, such a pathetic service disgusting ...

The customer care person who calls each time is a new person and each time i have to explain the entire issue to them which is ridiculous these guys just know English and to do nothing, so called "Specialist team" is so proactive that it took a month to identify that need some other document till too was informed when i called them 100 times, it was their duty to inform if the documents provided was not sufficient or they need some other documents .

A god person name Khadeer cam in, i thought man this guy will do something he seemed Proactive, but he was also among the list of 100 before him, this guy accepted that it was TEZ mistake, but its all verbal, this guys comitted to start my service in 2 hrs and max 24 hrs, this concversation was also happened a week ago .

Today i called TEZ Support again a mam named NAZIYA a TEZ member was attended my call i expalined her the Entire Ramayan, she did what she could but yet no commitment of how much years it will take to start my account, because so called highly proactive team "Specialist Team" is Still working ..

I request you guys, i f you cant fix it tell me and delete my account

BEACUSE ON TEZ YOU CAN A OPEN NEW ACCOUNT IN ONE DAY, BUT FOR SELF SUSPENDED ACCOUNT IT TAKE .

STRANGE BUT FACT ...

ATTACHING SOME SNAPS WOULD HELP

@Consumer Complaints forum : please take a prompt and rigorous action against TEZ for there awesome service