Google India / Tez — amount debit on a failed txn but not refund

I create a txn on 02/01/2019 via google pay upi app but txn was failed and my money not back to my a/c till the date. I already raise the dispute on the app but no response from the app on this matter. I mailed on my banks upi support team's mail id but from there no support or response come to me. Details are as follows-
Amount-500₹
Date-02/02/2019
Upi txn id[protected]
Google txn id-cicagkds0jprlg
+1 photos
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By google pay I transferred an amount from my HDFC to SBI on 06/02/2019 11.21am, the amount debited from my account but not credited to the other account.

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