Google India / Tez — amount debited but did not transfer & refund

Address:

Bikaner, Rajasthan, 334001

I send to money to someone from google pay via transaction id cicagkcizknvvq on dated[protected], software show message payment attempt failed but amount of rs. 501 deducted from my account. Software also show a message amount deducted will be refund in 3-5 business days but amount not refund yet. I tried many times on custmor care to know about this payment but no one pick my phone.