[Resolved] Google India / Tez — amount debited from my account but not credited to merchant account - gpay

ahmedisadaf

from Mumbai, Maharashtra

Mar 13, 2019

Address: Mumbai City, Maharashtra, 400009

I had done transaction via Gpay on 22nd Dec, 2018. The amount is debited from my account but not credited to Merchant account. I have been contacting Merchant, Axis bank (my bank) and Google Pay since then, yet received no resolution on the same. Tha Gpay app shows payment confirmed. Gpay has provided me false information and also customer care service is not supporting me for the same. They have registered the complaint but not provided me any update after that. Axis bank is also not responding saying this is UPI third party concern. The amount was 5000. Transaction id[protected]

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Aug 6, 2021

Complaint marked as Resolved

Google India / Tez customer support has been notified about the posted complaint.

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Comments

Ashok8404

from Bengaluru, Karnataka

Mar 14, 2019

Hi
My upi transaction id is[protected]
I initiated a transaction of 5000 but it's on underprocessing till date .Amount is been debited from my account but recevier end not credited.