Google India / Tez — amount deduction due to transaction failed

Address:

Anand Nagar Pune, Pune, Maharashtra, 411051

Two transaction failed but amount deducted from my account -
1. On 02/11/2019 i have tried to make a payment of rs 3000, which was failed as per google pay. But when i check my bank statement it shows payment deducted. Now almost 18 days over but still, the receiver not received that payment nor me. Please check in to this. Transaction description / to :upi/dr/[protected]/abhayraj/ibkl/[protected] and transaction to:[protected]
I have asked my bank sbi branch, they said to contact google pay. It took more than 18 working days, still, i have not received that payment.

2. On 21/11/2019 i have tried to make a payment of rs 1800, which was still under process as per google pay. But when i check my bank statement it shows payment deducted. And receiver not revived amount. Upi transaction id[protected]