Google India / Tez Complaints & Reviews

Hello,

A transaction was made on 5th of september through the google pay app using the upi method to pay for a merchant. The amount has been deducted from my account but has not been received by the merchant. I have raised a dispute but it has been more than a month since the transaction and still no reply on this. The banks are also not helping to resolve the issue though both the merchant and my bank is the same (Sbi). They claim its google pay's fault and we must check with them.

I have also submitted feedback about the transaction to google pay twice but no reply until now.

I had done a reacharge of ₹349 through my google pay app on 23rd september 2019 but the transaction was under processing, but after 3 days also no action was taken, then i contacted google pay customer care they told me that the issue is being resolved and will be resolved within 14 days from the date of transaction but till today no action is taken and jio customer care also told me they have not received any such amount and the money will be refunded, but it's been 16 days and i have not been refunded my money whereas it was deducted within a few minutes

Transaction success money is not credited to account
I have transfered money 30000 from hdfc to union bank google pay shows successful transaction money is deducted but not showing in union bank checked that no money is credited to unionbank account filed complain in googlepay but no resolution even after submitting all valid documents and payments screen shot and statements of both bank as well need worst google pay service 30k is not small money my 2 months salary how do i survive

If really there is something called humanity then kindly take action on these people and stop this app from cheating others too... I have been contacting these people from past 7 days there is no answer neither from mail... I had to pay money for the admission and i lost the seat as they gave the ceat to someone else... Kindly take action on them... This is the not the way to do business i suggest google pay to shut the company and go n beg somewhere in front of the temple... U bloody losers

I am ratnesh trivedi i did transaction to jio of 349 rupees on 23 september 2019 amount deducted from my bank account successfully but when i check on google pay its showing under processing. After 2 days it's showing successfully transferred but jio didn't receive the money nor my recharge completed. I complain my times to. Jio but my amount not yet refunded to me. Upi transaction i'd for the same is[protected]. My registered mobile number is [protected]. Please refund my money asap.

On 1 August 2019, I made a transaction of 1000 rs to a beneficiary. On that day only, the amount was deducted from my account but was not received by the beneficiary. As suggested, i waited for 3-5 days but it was not resolved. I raised a dispute too but there were no updates. Its been 8 days and the amount is lost.
Google Transaction ID: CICAgKDG2dy-Cw

Date - 19th august 2019
Upi transaction[protected]
To - kayaskinclinic.[protected]@hdfcbank
Google transaction - cicagkc64_tvpa
Amount - 1430 inr

Transaction showing paid on googlepay app but trasaction was unsucessful and time out at vendor side, i was physically present during the transaction.
Its been 2 months amount is not refunded and customer is saying they have escalated the issue but hdfc bank is not responding, hence they cant give any resolutions.

On 03-jul-2019, i paid rs 250/- to ola cabs using google pay. The google txn id: cicagkdq742nxg/ upi txn id[protected]. Amount got deducted from my bank account. But ola cabs claims they never received the amount. I had to pay ola in cash. Now, since i am following up with google pay india customer support since then to figure out to which account they have transferred the amount. I have neither got any answer to that nor i got my refund back. It's 3 months now. I have made numerous calls to customer support to which i get nice verbal assurance that it will be resolved in 3 business days, but that never happened till today (07-sep-2019).
There is no escalation contact other that just customer support. I have written to grievance officer, google pay, mountain view, ca 94043 usa. But got no response.

With this kind of pathetic customer support from google pay, like me there thousands of customer loosing money everyday.
I would request you to intervene and do the necessary mediation to help and safeguard the interest of innocent customers.

I raised the complain here. But it is marked as resolved w/o any discussion! It is even more pathetic.

On 03-jul-2019, i paid rs 250/- to ola cabs using google pay. The google txn id: cicagkdq742nxg/ upi txn id[protected]. Amount got deducted from my bank account. But ola cabs claims they never received the amount. I had to pay ola in cash. Now, since i am following up with google pay india customer support since then to figure out to which account they have transferred the amount. I have neither got any answer to that nor i got my refund back. It's 3 months now. I have made numerous calls to customer support to which i get nice verbal assurance that it will be resolved in 3 business days, but that never happened till today (07-sep-2019).
There is no escalation contact other that just customer support. I have written to grievance officer, google pay, mountain view, ca 94043 usa. But got no response.

With this kind of pathetic customer support from google pay, like me there thousands of customer loosing money everyday.
I would request you to intervene and do the necessary mediation to help and safeguard the interest of innocent customers.

Google pay, i paid for jio phone recharge of rs.349/- on 23rd september 2019, and payment deducted from my axis bank account, but it shows pending till 26th september, so i recharge my jio phone by another way. And i raised issue to google pay on 27th september 2019, but till today i can't receive back such amount. Please do it and arrange for back such rs. 349/-.

I had ordered a sandel on flipkart via cod on 12th sep. I made the payment via google pay and the transaction was successfull. The amount of rs.1574 got debited from my account but the order could not be placed successfully. Which was a problem from googlepayindia's end. I'm waiting from last 1 month my problem not yet solved. When i call to customer care they said everytime just one line wait for 3 business days.

Dear sir/madam,

My name is satish bellamkonda

This is informing you that 17th may money is debit 20th compliment so still no respond amount 3300 my bank account details send it and my receiver bank details send it still no respond worst service in gpay tez last reminder sir

Please kindly do the need full
Please give me my money

Thanks®ards
Satish bellamkonda

Money deduced from my account during the upi money transfer by using google pay... The payment was failed but amount deduced. My receiver partner did not got that money (600rs) till today. I also registered a complaint in google pay but they did not take any action for this complaint... The transaction was done on 20th september 2019.
Please take a action about this issue
Thanking you...

I send money to ram singh on 30 september evening but till today after 3 days money is not credited to recepient or not return back to my account please return my money refund back to my account now fast my upi transaction id is
[protected] i make payment on 30 september evening but after 3 days till today money not credited to recepient nor return back to my account as i need urgently please return back money to my account fast

I have recharged my account with 349/- and the money got deducted but the recharge is not done and yet the money in not refunded to me. I raised a dispute 3 days ago but there is no response from the bank. I don't know what to do now. I contacted google pay but the i failed to connect to them. I request google pay to please act on my deduction and refund my money back as soon as possible.
Thank you.

Amount deduct from my account but not receive for receiver from last 8 days.
My transaction date 23/09/2019 still date 30/09/2019 not get any status from google pay. They not respond me correct.

They already told me only 3 days problem will solve but yet not solve problem. When ask them about that they only give me ans wait we will update.

Bad customer service.

Dear team,

I have done the jio recharge for rs,. 349/- on 10.09.19, transaction got failed, after 1/2hr but amount is debited from my account till date i have not received the refund inspite of continuous followup with the google pay, they are simply telling me that i will receive the refund in 3 working days our investigation team is working on the same, but it is almost 20 days have passed, but not getting proper revert & some how i have received the case ref no.[protected].
Requesting you to help me out to get my hard earned money back

Date description withdrawals
10-09-19 imps outward org upi to [protected]@citibank, ref no - xxxxxxxx5093, amount to pay 349

This is the bank statement reference.

Please help me out

I would like to share my problem which i am facing from 1st august 2019.
I did one recharge of tata sky from my google account (Upi id - munjal. [protected]@oksbi) but unfortunately with some reasons from google pay amount got debited from my account no. ([protected]) but recharge was not successful. My upi transaction id of that recharge is[protected]. From the day one they are just making me fool. First they said you have to wait for 7 working days. Then they said we have accelerated to our billing desk department they will contact with you. Then i got mail on 16th august that you have to wait for 7 working days. Then again i got mail on 22nd august that you have to wait for 7 working days more. Then they contacted with me on 5th september that we credited the amount, if you have not received then please share your bank statement. Then i shared it on the same day. Then on 6th september i received mail that you have to wait for 7 more days. Then they again contacted me on 18th september that if you still have not received money then please again share bank statement upto till date. Again as per demand i shared and they told me to wait for next 7 working days, and now it's 30th september, and still i am waiting for my money.
So it's my request to please look into this matter and resolve.

Thanks and regards-
Rahul munjal
[protected]

Respected sir,

I have paid amount of 900 rs to the shop keeper for helmet through the google pay. First i received a message that payment is failed
Later status is changed to processing and on the 2nd day status is changed to “paid” and amount is deducted from my count.
Now shop keeper is saying he did not received the money and he shares his bank statement.
Kindly help.

Regards

I paid rs 10000 to bharatpe[protected]@yesbankltd on 03-sep-2019 from google pay. Money deducted from my account but not received by other party. It has been 20 days my money is not refunded. Please go through this issue and try to resolved the problem.

Upi transaction id[protected]

Upi id - [protected]@okicici.

Google transaction id - cicagkd6mf2crg