Dhanlaxmi Bank / DhanBank.com Complaints & Reviews

From,
Jayadurga S, D/o Jayakumar,
Pokkathu house, Punthala Muri,
Purakkad Village, Ambalappuzha Taluk, Alappuzha
To,
The Chief Manager (Managing Director and CEO)
Dhanlaxmi Bank, Headquartered
Trissur, Kerala
Sub: Application for Stop Payment against the submission of Cheques:-
Sir
It is hereby submitted that I am the account holder of your Bank (Ambalappuzha Branch, Alappuzha) having my Savings account No. [protected] and against this account I have drawn chedue book bearings numbers from 754641 to 754660 and unfortunately I have lost all these bunch of cheques and my search become futile. I already filed a complaint before the Ambalappuzha police and Dhanlakshmi bank, Ambalappuzha Branch, but the said branch did not take any action till this days. Out of this I have used the following numbers cheques.
Hence it is requested that no cash shall be disbursed if anyone misuse these cheque leafs and misappropriate and submit it for encashment before your bank.
09/04/2024 Your’s Sincerely
Ambalappuzha Jaya Durga S (s/d)

I have requested to get a new ATM card a month ago as my old card expired been expired. Today I called again to find out the status of my request, I came to know that it is not processed at all at the Palakka Sultanpet branch.

I'm seeking for personal while that time I received msg for personal loan at 1% interest PA and call that mobile number ([protected]) and they ask me to pay Rs. 4800 for document approval and again ask me to pay Rs 12800 for loan insurance and finally Rs 9800 for DD Amount and after they were not reply me properly. They said, sir I did NEFT transfer for you account it will credit 2 to 3 hours. But nothing was happen. Kindly help me to resolve this problem. I have all the proofs and I attached here below. Kindly take the Action on them

I haven't received my refund yet which i have paid using amazon pay.

RRN:
74332740288028750470980

Order Id:
P[protected]

It was supposed to get credited to my account on 18th oct.
Please do the needful

From
Emmanual thomas
South indian rubber co.,
Karimba p. O
Palakkad.
Mob:[protected]

Sir,

My firms, south indian rubber co., season trading co., and evergreen impex has been maintaining current account with dhanalaxmi bank, thachampara branch for the past 30 years. Besides i have 2 sb a/c also in the name of emmanual thomas and seena emmanual.
Now they have started harassing us by creating lot of hurdles in the day to day transactions. On[protected], when my staff went to draw cash of rs.80, 000/- from my account no.[protected], they informed him that there was no cash, eventhough there was sufficient balance in the account. When he asked him why is it so, the cashier said, there is no cash in the bank. He came back to office. When i contacted the branch manager he said the cash would arrive only by 3.30 pm. The bank staff could have mentioned the fact politely without being rude.
Now they are asking me to come to the bank to sign re-kyc documents. I informed them, i would be mostly travelling, and busy. I would send the signed re-kyc documents.
I have accounts with other banks for my different companies. It was not necessary for me to go personally to other banks. Now just to harass me, so that i would close down my accounts, they are asking me to come to the bank. Besides i have difficulty in climbing the steps.
So i humbly request you to direct the bank staff :
1. To accept signed re-kyc documents if it is within the rules..
2. To behave in a professional manner to my staff when they come to bank for collecting
Cash.
Emmanual thomas
Mg. Partner
South indian rubber co

Coupon payment, and 1% commission, before disbursal of loan amount, i have transfer amount according to them in respective account,
Rajeev singh having
Bank name: state bank of india,
Ifsc code: sbin0000638,
Account nnumber: [protected],
Concern person name: harish bhati [[protected]],

After transfer they told me we are tranfer you loan amount, now after few min they saying there is problem into you loan processing, means these are just doing fraud nothing else, now they blocked my number as well and not resposing, i tried with diffrent number, he picked the call and sying we refund your amount, but not doing any thing.

They provide us bank approval letter, bank address: head office, ground floor shop no 5& 6, arunachal building plot no 19, barkhamba road connaught place, new delhi - 110001

Sir i am loss my 27000 thousand rupees

A dhanlaxmi finance company is as in my city ganaur i call him for a loan he call me to deny my document in whatsapp
So i'm send my document to him next day he call and say to deposit file charges 1150 and day he say me to deposit in 1 month i loss my money 27000 thousands please sir help me to refund my money and number of company [protected] dhanlaxmi finance

I am pawan. Kumar gupta. I visited dhanlaxmi bank barakhamba road branch. I wanted to update my mobile no in aadhar...
Mr kishor and mr amit refused to update mobile no and i have been told that we have printer problem.
Whether they have done of their customers..
I have been told that u can complaint any where... Please provide my problem solution... Otherwise i have to complaint to uidai...

Regards
Pawan kumar gupta
[protected]

Dear Sir/ Madam,

This letter is in reference to my complaint registered in LIC of India regarding the the survival benefit not received .(Please see the attached complaint).
I had an account in Dhanalakshmi bank, Palluruthy Branch years ago with ACC No:[protected], But as it is not a zero balance account and as I have another salary account with zero balance I find it very inconvenience to continue my banking with Dhanalakmi bank. So I am not using this account for years.
Before 2006 I had made a ECS for LIC through this account and due to the above inconvenience I had cancelled this ECS in LIC on 2006. But now I am eligible for a Survival benefit worth Rs 10, 000/-but unfortunately by mistake LIC had transferred the amount to this account and they now telling that the amount cannot be transferred to my SBI account. As I had no ATM card or passbook with me for further queries and also it is my doubt as it not a zero balance account my Survival benefit will be reduced by the interest in these years.
According to RBI, I think that if the account is not used by years the account is considered as dormant.
So I kindly request to check the status of account and please do the needful to pay me my Survival benefit of Rs.10, 000/- without any cutting to me.

Regards
Minoopa Vijayan
[protected]/[protected]

Dear sir

Ref to the below mail, i have send money to my account last month but cash returned back.
From exchange they said cash has been credited to your account but i have checked in account cash is not debited.
When i asked in bank they said to check the account number at the same normal ly
For last ten year's am sending in same account. Today also i send cash in same account.
So please check and do the needful and waiting for your reply.

Thanking you
Manjith

On wed, 11 apr 2018 at 5:14, customer care
Wrote:
Dhanlaxmi bank

Dlb/customer/001/04/11/18

To,

Sri/smt manjith l
Hassan abul company, pbno 3034 safat 13031, kuwait
Kuwait, kuwait
India, 673006, ph:[protected]

Sir,
There is a complaint against dhanlaxmi finance company, i have taken loan against gold jewellery from muthoot finance company. Mr financer, surinder gupta had released the jewellery from muthoot finance but there is no file behind but surinder gupta charged the rs 15000/- for the file work. I want my money back because there is no file work behind. Since last two month, he didn't pick my phone calls. And also the staff member misbehaved with me. Sir, please take necessary action.
Dhanlaxmi finance company
Surinder gupta
[protected]
Puneet
[protected]
[protected]
Rtf-36 royal tower market indirapuram ghaziabad

On sept 1st 2016 when i tried to withdraw 3000rs from an atm in icici the money did not get. after sometime i got a message in my mobile saying my account got debited for 3000rs. informed this to the customer service and went to the bank also & registered a compliant. until now i have not received this money in my account followed with the bank many times on this. kindly do the needful immediately as two months have already passed since this incident happened.

I have been charged an excess of 1718.83 on my Credit Card bill, It has been briefed as Auto debit charges but i have paid the amount of 1400 on 7th April so the auto debit was not suppose to happen because i had paid the min. amount due for that month on 6th itself, Please go through my bill for the month of March and then Correct this Auto-Debit Charges.

I have surrender a safe deposit locker (Locker no.- 97) in dhanlaxmi bank, veraval branch, po.- veraval, dist.- junagadh, (Gujarat), ifsc : dlxb0000236, micr :[protected]. On dated 22.09.2015. The bank had deducted rs. 3600.00 on dated 15.01.2015. For safe deposit locker rent for one year (From 15.01.2015 to 14.01.2016) from my saving bank account (Account no.- [protected]). But, the bank manager refused me to refund safe deposit locker rent for remaining period (From 22.09.2015 to 14.01.2016). Kindly, take necessary action from your end to refund safe deposit locker rent for remaining period (From 22.09.2015 to 14.01.2016). Thanking you. Yours faithfully, Arup kumar barat.

Dhanlaxmi bank ltd., veraval branch (Gujarat) had deducted rs. 10.00 on dated 06.05.2015. I had complain to the bank manager 3 to 4 months ago (Verbally). But, he had not take any action from his end. Today, i have given a written complain to the bank manager and he have given a answer through e - mail. He has show that i had done 6 transaction other bank atm in the month of april 2015. But, in my pass book showing only 3 transaction other bank atm in the month of april 2015. There was no any information giving to me by the bank for this deduction. Kindly take necessary action from your end. Yours faithfully, Arup kumar barat.

Dear team,


Showing atm withdrawal without getting money and debited from my account,

On 31st march'12 evening i tried to with draw rs 10, 000/- from dhan lakshmi bank atm at begumpet. At the time of withdrawal power was gone and i am unable to get amount. I have waited 30 minutes there to check the same. But power not on. Immediately over phone i have given compliant to customer care of axis bank & compliant no: [protected]. They said it will take 7 working days to get my money to credit to my account

Till today i have waited but no result. Request to check the same do needful on priority. Account details mentioned and any more clarification you mail me or reach me on [protected]

V. Venkateswara rao
A/c no: [protected]
Debit card no: [protected]
Atm: dhanlaxmi bank
Begumpet - hyderabad
Date: 31.03.2012
Time: 3.00 pm

I am 78 years senior citizen.In the year 2010 (Upto june) i had made several fix deposits in my name and my wife's name (Chandrakala s. Birla) on basis of interest rates provided by dhanlaxmi bank. 11, sharat bose road, kolkata branch. The bank had mentioned the interest rates on f. D. R. Also. On maturity, the bank bad paid interest at a much lower rate, for which the bank was informed. Even after six reminders the bank is not taking any action. I wish to know the name and address of appropriate authority where this complaint may be lodged?

= surendra kumar birla (M: [protected])

Email: [protected]@gmail.com

I had open my account in the month of july 2009 with an amount of rs 1000 since then credit interest capitalized rs 23.40 so my total balance stands to rs 1023.40 i have to maintain aqb is rs 1000 so its in my account but on 30 july 2010 bank debited service tax payable rs 2.58 + acct main chgs rs 25 so my balance become rs 995.82 and on 30 sept 2010 credit interest capitalized rs 18 and my balance stands rs 1013.82 again on 18 oct 2010 bank charges stambnmchaug10 357198 rs 10.33 +ambnmchjul10 348741 rs 100 + ambnmchaug10 357198 rs 100 so the balance stand rs 803.49 like this bank debited charges from my account without my knowledge again and again nor they had send me any kind of information nor the monthly statement so that i can track my account since i had opened my account i have not received any kind of statement not any kind of instruction one statement which i had received on 04 may 2011 is from 01 apr 2010 to 31 mar 2011 and on that statement opening balance is rs 1023.40 on 1st apr 2010 and closing balance is rs 134.26 on 31st mar 2011 so i have visited my branch and meet mrs rejitha she clearly told me that i have to visit branch from time to time which i have not done and asked them for the instruction book and read it out the whole book for the new instruction if any thing is passed from the bank for the sb account holder i told her if any kind of instruction is passed then it is the bank duty to inform the account holder so she refuse and said we have many account holder and it is not possible to inform each and every one so account holder have to visit the branch and read the instruction book i asked her for the reverse she told me it is not possible i din’t understand why i will visit the brance if i am maintaining aqb as per the bank and if any kind of charges applied for any sb account holder then bank have to inform the account holder in my case bank had never communicated me except 4th may 2011 a statement showing balance rs 134.26 from rs 1023.40 which i suppose to have not less but more she told me service tax is applied on sb account from july 2010 + acct main chgs every month on the sb account holder and it is in their instruction book so i have to obey it she was not ready to talk to me in this case so i am helpless help me out so that i can recover my money from the bank.

Hi,

I am new user of dhanlaxmi bank. I have a saving salary account opened with this bank by my company. The day i got my kit i. E. On 13th apr, 2011 i tried to login to my account using my internet id and password.Initially it was not taking and then after attempting 3-4 times my id got blocked. Since 13th apr, 2011 i am contacting their customer service sending email to activate or to unlock my account but no one bother to do that.

When i asked for the supervisor he told me there is no supervisor on the floor. When i am asking any email id or phone number of higher authorities i am getting a reply, we are not authorized to give the details. So in this situation what a customer will do?

Every time i send an email and auto generated email comes saying it will be done within 24 hours. But since 13th apr, 2011 the 24 hours never came.

I am attaching the email send my the customer care as follows:

"disclaimer: the subject line is specific to this case and should not be altered. All onward mail communication should be done as a reply and not as a new mail to keep the case history continuing.

Dear customer,

Thank you for writing to the customer care division of dhanlaxmi bank. We have received your query and the reference number is [customer care#83322] with subject " please activate my internet banking" we shall respond to it at the earliest.

To know more about our range of customized products and services, please visit www.dhanbank.com or call on our customer care number[protected] or visit your nearest branch.

Looking forward to a long and fruitful banking relationship with you,

Warm regards,

Team - customer care
Dhanlaxmibank
Contact - [protected] "

"dear mr/mrs sinha,

Thank you for writing into the customercare division of dhanlaxmi bank.

We have received your mail and have understood its contents.

We would like to inform that your net banking id has been unlocked, you will be able to login to net banking within 24 hours and you will receive sms to your registered
Mobile number once it is unlocked.

Thank you for writing to us, we assure you that your queries/concerns are addressed at the earliest.

Should there be any further queries, please feel free to revert to us.

Happy net banking.

Regards,
Roopa
Customer care
Dhanlaxmibank
Contact[protected] '

I am really sorry to say this is a pathetic service from dhanlaxmi bank. I am sick and tired of these guys. They do not value their word and do not know know to complete the task with in a tat which they say. I will never suggest anyone to open any account with this bank.

Hope i get some kind of help in future!!!

I am extremely appalled to say this that the presence of no security guard at your indirapuram atm branch shows that you have no concern for your customer security. The incident took place at 3:15 pm on 15 april 2010. Location indirapuram atm, windsor park. I was inside your atm trying to withdraw money when two young men entered the atm demanding that i let them use the atm first. I forced them out, but there was no security guard to be seen anywhere to back me up. The security guard outside the kotak atm said that there is no security guard for dhanlaxmi bank atm. So much for your customer service. If you cannot even provide security to your customers in your own premises then how much you are concerned about their welfare is pretty evident.