Submit a Complaint
Claimed

Google India / Tez Complaints & Reviews

www.google.co.in
1
Updated: Aug 31, 2025
Complaints 1968
Resolved
381
Unresolved
1587
So far, so good. Google India / Tez is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Google India / Tez will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Google India / Tez

Having problems with Google India / Tez?

File a complaint and get it resolved by Google India / Tez customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Google India / Tez

Google India / Tez reviews & complaints page 57

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jalan ayush
from Mumbai, Maharashtra
Nov 20, 2018
Report
Copy

transaction showing successful but money not credited in beneficiary account

Address: Mumbai City, Maharashtra, 401105

I made a transaction from google pay on 17/11/2018 at 08:37am of rs.8275 from my central bank of india bank acc no.[protected]. The upi transaction id for the same is[protected] and the google transaction id is cicagkdcw7faoa. The app is showing that the amount is credited to the beneficiary account but the beneficiary has not received any amount, the account no. For the beneficiary is [protected] (Andhra bank, vashi)....
Helpful
5 other people found this review helpful
5 found this helpful
3 Comments
Report
Copy
B
bidduramana
from Chennai, Tamil Nadu
Nov 20, 2018
Report
Copy

I have made a payment to tneb for consumer number [protected], through google pay, this transaction was carried out on 12th, nov. The money got deducted from my account, but the status in google pay shows as failed when i enquired my bank they have given me a confirmation that money has reached the beneficiary, tneb portal states i have unpaid. I am struck up now, bill desk has not responded to me, nor google pay, now tneb states that i have not paid and my connection is liable to be cut. Please can you resolve this, can bill desk understand the pain for being penalized? Please try to respond and resolve issues then and there
Google India / Tez customer support has been notified about the posted complaint.
Nov 22, 2018
Updated by bidduramana Request to please update
View replies
Hello sir/mam i have pay the electricity bill amount is Rs.370 but actually bill amount Rs.360 automatic pay the amount 370 when amount diffrence is Rs.10 After due date 19th Nov 2018 pay the bill amount 370 but today 16th Nov 2018 before date extra amount paid please refund my extra amount is Rs.10 thank u
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Ashtorments
    from Bengaluru, Karnataka
    Nov 18, 2018
    Report
    Copy

    Address: Bangalore, Karnataka, 560064

    On 27/10/18 i transferred 1000 to someone and the transaction was successful but the receiver was not credited. After 3 days i raised a dispute, complained in the feedback section but its been more than 20 days but still haven't received any response or update on the status.
    After raising a dispute i only received this message and nothing else afterwards-
    Hi! Your query with reference id [protected] pertaining to transaction id null has been raised successfully.
    Transaction details -
    From: ayush rai ([protected]@okaxis)
    Issuer bank: state bank of india

    To: anuj yadav mgf narsingh ([protected]@okhdfcbank)

    Google transaction id: cicagkccn7_ang
    Upi transaction id:[protected]
    Google India / Tez customer support has been notified about the posted complaint.
    View replies
    I have transferred to the electricity bill payment transaction is failed but amount is deducted could you please solve my problems
    Reply
    It's been 23 days since I made a transaction. Money got debited from my account but the receiver has not received the amount yet. The transaction was made on 25th October 2018 at 9:47am of Rs 1000.The app is still showing payment processing
    Reply
    Payment failed..

    Rs. 520 was deducted from my account. but not received to my opponent partner..

    please do the needful.

    I need refund,
    Reply
    Hloo sir, my Friend transfer money to my tez account sir in tez Transaction is successful coming but money was not credited in the bank sended money was not added in my account please reply???
    Reply
    On November 8th I have transferred 15000 to another account...but till14 November it is not credited to the account...
    Reply
    Sbi acount[protected] to kotak[protected] account amount not risive
    Reply
    My detail: 15/09/2018 10:35 am Vijay prakash Uppin
    Mobile Number: [protected]
    gmail: [protected]@gmail.com
    depsited Detail : Manjunath Uppin
    A/c Number: [protected] IFSC : KVGB0002909
    Amount : 5000
    Reply
    Vijay Uppin's reply, Nov 19, 2018
    payment successful but not credit in account
    Payment is processing
    That msg is showing
    Reply
    Helpful
    13 other people found this review helpful
    13 found this helpful
    8 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      T
      theELsong Music
      from Kunnamkulam, Kerala
      Nov 17, 2018
      Report
      Copy

      I have my old account of gmail with username - [protected]@gmail.com, and i don't remember my last password and my number is connected with this id but still i can't forgot my password or create new password or if i forgot password than they can't verify my id, please help me for this problem because i need this gmail id for my daily uses and i also have some videos on youtube with that account.
      View replies
      When I am forwarding an email the screen which holds all my contacts appears. In several cases the same name is appearing several times and I'm wondering how to delete those un needed ones. This is a daily occurance and a desirable resolution would be the ability to highlight the surplus names and delete them

      Thank you
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        kumarvineeth
        from Mysore, Karnataka
        Nov 17, 2018
        Report
        Copy

        Address: 560076

        Refer to the bescom transaction attempted on nov-5 from my gpay account (Kumar. [protected]@gmail.com) for an amount of 1312. You have indicated that transaction has failed. (Gpay txn id - cicagkdc8o3jqw) i note that the money is still not refunded to my bank account.
        Ask your help asap.
        Further, it appears your customer care is no longer reachable? Repeated attempts to call, just gets some music and never gets connected to your call centre. Why?
        Google India / Tez customer support has been notified about the posted complaint.
        View replies
        Refer to the This transaction attempted on 26/12/2018 187 days ago, from my gpay account ([protected]@okicici) for an amount of 6000. You have indicated that transaction has failed. (Gpay txn id - CICAgKDi2tqcYA) i note that the money is still not refunded to my bank account.
        Ask your help asap.
        Further, it appears your customer care is no longer reachable? Repeated attempts to call, just gets some music and never gets connected to your call centre. Why?
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          varun ganapathy
          from Bengaluru, Karnataka
          Nov 15, 2018
          Report
          Copy

          Address: 571213

          Today morning, i made transaction of 7000 rupees. And during transaction it showed that transaction is under processing due to connectivity problem, even though my internet connection was active. And after a minute it appeared as ur transaction is failed. And also the amount of 7000 was deducted. So i kindly request to resolve my complaint as soon as possible
          Google India / Tez customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            vasekarrohit
            from pune, Maharashtra
            Nov 13, 2018
            Resolved
            Report
            Copy
            Resolved

            On Saturday 09 Nov 2018 I have make transaction of 19000 thousand to my other bank account "Maharashtra gramin bank" and it was failed due to server issue and till now I haven't received my refund.
            Please find the below details:

            UPI mobile number: [protected](Shivaji Vasekar)
            Amount : 19000
            Transfer to: Maharashtra Gramin bank

            Please escalate this issue to Google pay provider !!!
            Nov 14, 2018
            Complaint marked as Resolved 
            Google India / Tez customer support has been notified about the posted complaint.
            Nov 14, 2018
            Updated by vasekarrohit             Resolved
            View replies
            Google pay customer service number:[protected]/[protected]
            Reply
            I'm using Google Pay application. I transferred Rupees 1000 to my friend mobile number [protected]. Amount 1000 has been deducted from my account but money is still under processing and not credited into my friend account. Screenshot attached fyr. Please do the needful.
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Bidisha Mazumdar
              from Delhi, Delhi
              Nov 12, 2018
              Report
              Copy

              Address: Kolkata, West Bengal, 700101
              Website: TEZ GOGGLE PAY

              On 6th nov 2018 i initiated a payment of rs 439 to my friend. Amount got deducted from my account but still my friend didnt received it. Its been 6 days now and still its showing "payment is processing".

              Google transaction id : cicagkdc-uicqq
              Upi transaction id :[protected]

              I request either a refund to my account or a successful payment done to my friend's account. I need an update as soon as possible as it is really very urgent.
              Google India / Tez customer support has been notified about the posted complaint.
              Nov 12, 2018
              Updated by Bidisha Mazumdar               complaint is not solved yet still it is marked s complaint RESOLVED
              View replies
              I'm transfer money form my account to other account before two days, but it's not received today also, why? I'm calling more time Upi Costmercare but they are also have not good response any time told me wait 48 hrs, it's to much it's not good apps to use banking system, plz request all are person delete this apps
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Swapnil Bandivdekar
                from Mumbai, Maharashtra
                Nov 10, 2018
                Report
                Copy

                Address: 400705
                Website: Google pay

                Dear sir,

                Good afternoon,

                Please refer the attach picture i was sending 2000 rs to my friend on 22/10/2018 money was debited from my bank account but not credited to my friend account. I have raise dispute but still didnt get any update on it.

                Google transaction id: cicagkcc8-jsjw
                Upi transaction id:[protected]
                Google India / Tez customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  krishnapriya1999
                  from Chennimalai, Tamil Nadu
                  Nov 10, 2018
                  Report
                  Copy

                  I have complainted regarding this same issue on 04 nov 2018. I have done a transaction of 5500 to another account and it hasnt credited to the sender a/c bt it has been debited from my account.. No action were taken till this date after complainting too. The worst account i have ever used. Still after one week no response from google tez. I never expected this from google. I will suggest my friend to not to use it bcs its not responsible for the safe trasactn.
                  Google India / Tez customer support has been notified about the posted complaint.
                  View replies
                  My money is debited Bajaj Finance have been not credited benefiter account date and time :: 06 Nov 2018 11:14 am from : [protected]@okicici issue bank Andhra Bank. Google Transaction ID. :. CICAgKDCur3SXA Billdesk I'd. : BDGO[protected]. Please refund pay for manual are please refund
                  Reply
                  VENU Lucky's reply, Nov 14, 2018
                  Hay not resolved
                  VENU Lucky's reply, Nov 14, 2018
                  I have debited then benefiter not credited please resolve now
                  Please refund me I pay bill then pay for worng account please refund me pay for manual I have emergency please refund now please refund me
                  Reply
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Gaga Deep
                    from Hisar, Haryana
                    Nov 10, 2018
                    Report
                    Copy

                    As the referral offer is going on google pay (Tez) app which is offering rs. 201 for every successful referral. I referred dixit ghai mob. No [protected]. First transaction of rs. 150 was in process i sent rs 150 again and the second amount was sent successfully and the referred person got the cashback of rs. 51 but i didn't receive rs. 201 for referring him. Kindly credit me rs. 201 and solve this issue.
                    Gagan deep
                    Mob. No. [protected]
                    Google India / Tez customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      SAIKUMAR.C
                      from Chennai, Tamil Nadu
                      Nov 9, 2018
                      Report
                      Copy

                      Address: 560067
                      Website: Google tez

                      I have issue with the Google tez for not refunding the amount with i had faced a problem on November 2 ...I was transfer amount, but the payment process had been failed ...but the amount had been deducted from my account .the Google tez had mentioned that the amount will be refunded with 3 to 5 days, its been 7 days till today, I haven't received my fund yet ...so plz look at this problem and slove this problem...
                      Google India / Tez customer support has been notified about the posted complaint.
                      Nov 11, 2018
                      Updated by SAIKUMAR.C                       I didn't get any response from Google pay ...

                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Moon Battery And Tyre
                        from Ranchi, Jharkhand
                        Nov 9, 2018
                        Report
                        Copy

                        Website: pay.google.com

                        My 20 Thousand amount transaction was field and amount has been deducted in my account.
                        01 November 2018 before 8 days ago and not refund my amount.
                        Trying to google pay customer care & report but not any response in my msg and call.

                        Please solve my problem.

                        Moon Battery And Tyre
                        [protected]

                        Attached my transaction details in screen shot image.

                        Thankyou
                        Google India / Tez customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          Ck Raju
                          from Bengaluru, Karnataka
                          Nov 9, 2018
                          Report
                          Copy

                          I made my airtel landline / broadband bill via google pay/tez app on 28 oct 2018 till now it's not received by airtel. When i complained to google via bill desk they told issue is resolved on 2 nov 2018, but still airtel complaining that bill payment not credited to their account. Please put back my money i will take other way to pay them else resolve the issue immeditely.
                          Google India / Tez customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sanyam23
                            from Pune, Maharashtra
                            Nov 9, 2018
                            Report
                            Copy

                            Address: 411043

                            I have booked a tatkal ticket for which my money from tez has been deducted. Also as per tez the transaction was successful. But while booking the page was errored out and now the status shows pending from bank end. What should i do? I have reconfirmed the transaction in tez which shows the status is complete. Please help. I have attached a screen shot of the transaction.
                            Google India / Tez customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              Devi Durga
                              from Bengaluru, Karnataka
                              Nov 9, 2018
                              Report
                              Copy

                              Address: 533431
                              Website: google pay - tez

                              I sent yesterday rs.5001 through google pay to another google tez account. I have checked my andrabank account balance amount debited from my account but not credited into his account.. Google pay transaction status is still at processing.. How can i get back my balance.. Orwhen will be it credited to his account? Please rectify this as soon as possible..
                              Google India / Tez customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                azwar ibrahim
                                from Chennai, Tamil Nadu
                                Nov 8, 2018
                                Report
                                Copy

                                Address: Chennai, Tamil Nadu, 600005
                                Website: Google pay

                                My amount detected from my account but still not credited to end user

                                See the below transaction details

                                From: S SYED IBRAHIM AZWAR ([protected]@okhdfcbank)
                                Issuer Bank: Corporation Bank

                                To: ••••8482

                                Google Transaction ID: CICAgKDC2oyaMA
                                UPI Transaction ID:[protected]

                                I try to repay my borrowing as per urgent I try to to transfer the money

                                But now I have to answer the person

                                What can I do

                                Please help me out

                                Amount is 13500.00
                                Google India / Tez customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  pavanchandra garimella
                                  from Pune, Maharashtra
                                  Nov 5, 2018
                                  Report
                                  Copy

                                  Address: 500056

                                  Hi a transaction amount of rs20000 has not been credited to my account. Upi transaction number is[protected], google pay transaction id iscicagkdcnleoaq.
                                  This transac tion occured on saturday 3rd november but the amount was not credited to my account yet though the gpay status says payment successful.
                                  Could you please address this asap. I was asked to wait fir 3 days and today is the 3rd day.
                                  Google India / Tez customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    krishnapriya1999
                                    from Chennimalai, Tamil Nadu
                                    Nov 4, 2018
                                    Report
                                    Copy

                                    I done trasaction of amount 5500 on 29 october to a sbi account named saravanan after these many days also the trascation is not sucessfull.I took a mini statement from the atm from both a/c the sender account and the receiver account..from the sender account the cash is gone bt the receiver didnt received yet..please make a solution for it ..itz not a small amount .
                                    Google India / Tez customer support has been notified about the posted complaint.
                                    Nov 07, 2018
                                    Updated by krishnapriya1999                                     Till now i didnt get any update regardng this complaint...and i didnt credited to the senders account 5500 is not a small amount.make the process ealier
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Dibyendu Singha Roy
                                      from Bengaluru, Karnataka
                                      Nov 1, 2018
                                      Report
                                      Copy

                                      Hi My Money has been deducted from sending account but The receiver did not receive that . I dont know if you cant transfer the amount then why you are deducting and even if you are deducting then why you are not reverting that.
                                      I called google customer care they said is SBI fault.
                                      I called SBI they said its Googles fault

                                      Please fix

                                      UPI Transaction id:[protected]

                                      GOOGLE PAY transaction id: CICAgKDChKHMTw
                                      Google India / Tez customer support has been notified about the posted complaint.
                                      View replies
                                      I made a transaction of ₹2225 on[protected] . then i got a message of deduction of money from my bank. But the recipient didnt get the money. So i request you tomlinson into this problem and refund my money backplease please please...please kindly look into the issue.i dont know what to do.please refunded money as early as possible .
                                      Reply
                                      My customers paid me the amount on 26th of October. But it's shown paid from her side. But in my account the amount is not shown in balance. Please do fix it soon

                                      My customers paid me the amount on 26th of October. But it's shown paid from her side. But in my account the amount is not shown in balance. Please do fix it soon
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Yes Bank
                                        1
                                        (711)
                                        Citrus Payment Solutions
                                        3.2
                                        (2969)
                                        Andhra Bank
                                        3.1
                                        (1648)