Google India / Tez Complaints & Reviews

This is regarding issue related to failed transaction where the amount got deducted from my bank account but yet I couldn't get the money for unsuccessful transfer.
On 23rd Oct I made a transation of Rs.5250 via Google pay Upi but somehow the rebus website showed failed trans, .
I raised the complaint at Redbus end and I got response as the amount did not reach Redbus account.

Date: 23-Oct-2018


TO TRANSFER UPI/DR/[protected]/IBIBO GR/UTIB/[protected]@axi


TRANSFER TO[protected]


5, 250.00

Last month i transferred 500 to my friend from tez.
Amount has been deducted from my account but not been transferred to friends account. Really not satisfied with tez.
They say it will be refunded within 3 or 4 days but its been a month and i have not received any refund. This is the 3 rd time happening to me.
So please kindly oblige.
Refund to my account as soon as possible.

I have sended 500 to another person its is debited from my account but, the sender doesnt get amount. Beneficiary show that cridited has not takes place.
Its showing ' payment processing' from past 1 hour
Plz clear my issue immediately

One of my friend transferred 500 to me through tez app but not yet received for my bank account it showing 'payment successful' in tez app

Money has been deducted from my account.
But it has not been transferred to my friends account.
This is the third time it's happening.
And i have not received any refund.
Total 1300 rs i have lost.
Really not satisfied with google pay.
Please get my money back.
They say it will be refunded in 2 or 3 days. But i never got any refund amount.
So please do it fast

I paid my water bill of inr 193 on 21st october 2018 with due date of 23rd october 2018. Biller phed rajasthan didn't receive the amount and charged me back with late fee included for 212 inr. I called google pay team again and again for many days but each time i got same reply telling that we are escalating this to billdesk team. It's already been 15 days and i don't want this bill to be included in next billing cycle.

I have sended 500 to another person its is debited from my account but, the sender doesnt get amount. Beneficiary show that cridited has not takes place.
Its showing ' payment processing' from past 1 hour
Plz clear my issue immediately

My accnt is [protected]@okicici

Beneficiary accnt is usman[protected]@okhdfcbank

Upi transaction id ;[protected]

This is regarding frequent issue i faced with my 5 month old device google pixel 2 xl 64 gb just black. The device had shown issues within the first month of purchase and i had to send the same for repair. Pfb the issues.

1. Speaker issue : i experienced a crackling sound in the speakers and was not able to have clear conversations with anybody. I raised a ticket and had to send my phone for repair. I had to be unproductive for 2+ weeks due to the same. Once i received the phone back i was not fully satisfied with the repair but had to compromise as i had already loosed 2+ weeks of productivity.
2. Charger and headphone connector issue : in another 3 months the charger and the headphone connector lost connection and i again had to raise a ticket for the same and got those replaced.
3. Screen issue : suddenly just before diwali week my phone’s screen was blank and i could not use the same.in spite calling multiple times to the customer care i was not able to raise a ticket for the same i was told that the ticket cannot be raised as the systems were facing some issues. I had to wait till 8th of nov (A full 9 days) to raise a ticket and wait for the service person to collect the device. The device was collected from me with no physical damage and was sent to factory for repair. I was tracking the ticket via the attached e-mail which was provided to me when the ticket was created.
Pfb issues while handling this ticket
A. The e-mail mentioned in the ticket is an improper one, in spite me providing a correct one as i received the ticket on my correct e-mail. As the ticket was not properly created i was not able to receive any e-mail after the initial e-mail and was kept in dark about the progress of the ticket.
B. I was never contacted by the customer support people on my phone to appraise me on the issues with the device.
C. I had to call in multiple times to check on the ticket and was not provided correct information.
D. On 22 nov when i called the customer care i was told that the device had liquid damage and is sent back to me without repair as i did not respond to the team on the quotation which the they sent on an incorrect email.
E. On 21 and 22 nov the ticket status on the tool was improperly stated. On 21 it was under “repair completed” and on 22 it was under “ repair in progress”. This provides an improper picture to the customer.
F. I was told that i would be charged rs 42500 for the device repair.

I am very disappointed in google' sservice, as i never used the phone in any conditions where water could seep into the mobile. Also, not day to day moisture conditions should be taken care by the “ip67 rating” on which google is charging a premium on the phone.

I tried to pay for my airticket using google pay from goibibo. My transation was not success full. Unfortunately my money is debited from the account and still not received to the beneficery.

I tried to call the goibibo customer care they inform me that its a problem from the payment gate way.

Google transaction id: cicagkdcu4wflg
Upi transaction id :[protected]
Amount : 6226

I have made a payment to tneb for consumer number [protected], through google pay, this transaction was carried out on 12th, nov. The money got deducted from my account, but the status in google pay shows as failed when i enquired my bank they have given me a confirmation that money has reached the beneficiary, tneb portal states i have unpaid. I am struck up now, bill desk has not responded to me, nor google pay, now tneb states that i have not paid and my connection is liable to be cut. Please can you resolve this, can bill desk understand the pain for being penalized? Please try to respond and resolve issues then and there

On 27/10/18 i transferred 1000 to someone and the transaction was successful but the receiver was not credited. After 3 days i raised a dispute, complained in the feedback section but its been more than 20 days but still haven't received any response or update on the status.
After raising a dispute i only received this message and nothing else afterwards-
Hi! Your query with reference id [protected] pertaining to transaction id null has been raised successfully.
Transaction details -
From: ayush rai ([protected]@okaxis)
Issuer bank: state bank of india

To: anuj yadav mgf narsingh ([protected]@okhdfcbank)

Google transaction id: cicagkccn7_ang
Upi transaction id:[protected]

I have my old account of gmail with username - [protected]@gmail.com, and i don't remember my last password and my number is connected with this id but still i can't forgot my password or create new password or if i forgot password than they can't verify my id, please help me for this problem because i need this gmail id for my daily uses and i also have some videos on youtube with that account.

Refer to the bescom transaction attempted on nov-5 from my gpay account (Kumar. [protected]@gmail.com) for an amount of 1312. You have indicated that transaction has failed. (Gpay txn id - cicagkdc8o3jqw) i note that the money is still not refunded to my bank account.
Ask your help asap.
Further, it appears your customer care is no longer reachable? Repeated attempts to call, just gets some music and never gets connected to your call centre. Why?

Today morning, i made transaction of 7000 rupees. And during transaction it showed that transaction is under processing due to connectivity problem, even though my internet connection was active. And after a minute it appeared as ur transaction is failed. And also the amount of 7000 was deducted. So i kindly request to resolve my complaint as soon as possible

On Saturday 09 Nov 2018 I have make transaction of 19000 thousand to my other bank account "Maharashtra gramin bank" and it was failed due to server issue and till now I haven't received my refund.
Please find the below details:

UPI mobile number: [protected](Shivaji Vasekar)
Amount : 19000
Transfer to: Maharashtra Gramin bank

Please escalate this issue to Google pay provider !!!

On 6th nov 2018 i initiated a payment of rs 439 to my friend. Amount got deducted from my account but still my friend didnt received it. Its been 6 days now and still its showing "payment is processing".

Google transaction id : cicagkdc-uicqq
Upi transaction id :[protected]

I request either a refund to my account or a successful payment done to my friend's account. I need an update as soon as possible as it is really very urgent.

Dear sir,

Good afternoon,

Please refer the attach picture i was sending 2000 rs to my friend on 22/10/2018 money was debited from my bank account but not credited to my friend account. I have raise dispute but still didnt get any update on it.

Google transaction id: cicagkcc8-jsjw
Upi transaction id:[protected]

I have complainted regarding this same issue on 04 nov 2018. I have done a transaction of 5500 to another account and it hasnt credited to the sender a/c bt it has been debited from my account.. No action were taken till this date after complainting too. The worst account i have ever used. Still after one week no response from google tez. I never expected this from google. I will suggest my friend to not to use it bcs its not responsible for the safe trasactn.

As the referral offer is going on google pay (Tez) app which is offering rs. 201 for every successful referral. I referred dixit ghai mob. No [protected]. First transaction of rs. 150 was in process i sent rs 150 again and the second amount was sent successfully and the referred person got the cashback of rs. 51 but i didn't receive rs. 201 for referring him. Kindly credit me rs. 201 and solve this issue.
Gagan deep
Mob. No. [protected]

I have issue with the Google tez for not refunding the amount with i had faced a problem on November 2 ...I was transfer amount, but the payment process had been failed ...but the amount had been deducted from my account .the Google tez had mentioned that the amount will be refunded with 3 to 5 days, its been 7 days till today, I haven't received my fund yet ...so plz look at this problem and slove this problem...

My 20 Thousand amount transaction was field and amount has been deducted in my account.
01 November 2018 before 8 days ago and not refund my amount.
Trying to google pay customer care & report but not any response in my msg and call.

Please solve my problem.

Moon Battery And Tyre
[protected]

Attached my transaction details in screen shot image.

Thankyou