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Google India / Tez Complaints & Reviews

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Updated: Aug 31, 2025

Complaints 1962

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381

Unresolved

1581

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Google India / Tez

Google India / Tez reviews & complaints page 57

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I have my old account of gmail with username - [protected]@gmail.com, and i don't remember my last password and my number is connected with this id but still i can't forgot my password or create new password or if i forgot password than they can't verify my id, please help me for this problem because i need this gmail id for my daily uses and i also have some videos on youtube with that account.

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J

jomur

Feb 6, 2019

When I am forwarding an email the screen which holds all my contacts appears. In several cases the same name is appearing several times and I'm wondering how to delete those un needed ones. This is a daily occurance and a desirable resolution would be the ability to highlight the surplus names and delete them

Thank you

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Address: 560076

Refer to the bescom transaction attempted on nov-5 from my gpay account (Kumar. [protected]@gmail.com) for an amount of 1312. You have indicated that transaction has failed. (Gpay txn id - cicagkdc8o3jqw) i note that the money is still not refunded to my bank account.
Ask your help asap.
Further, it appears your customer care is no longer reachable? Repeated attempts to call, just gets some music and never gets connected to your call centre. Why?

Google India / Tez customer support has been notified about the posted complaint.

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R

RAMAR R

from Mumbai, Maharashtra

Jan 13, 2019

Refer to the This transaction attempted on 26/12/2018 187 days ago, from my gpay account ([protected]@okicici) for an amount of 6000. You have indicated that transaction has failed. (Gpay txn id - CICAgKDi2tqcYA) i note that the money is still not refunded to my bank account.
Ask your help asap.
Further, it appears your customer care is no longer reachable? Repeated attempts to call, just gets some music and never gets connected to your call centre. Why?

gpay transaction failure, money deducted from account - 10 days, no refund yet? - Comment #3322990 - Image #0

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Address: 571213

Today morning, i made transaction of 7000 rupees. And during transaction it showed that transaction is under processing due to connectivity problem, even though my internet connection was active. And after a minute it appeared as ur transaction is failed. And also the amount of 7000 was deducted. So i kindly request to resolve my complaint as soon as possible

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On Saturday 09 Nov 2018 I have make transaction of 19000 thousand to my other bank account "Maharashtra gramin bank" and it was failed due to server issue and till now I haven't received my refund.
Please find the below details:

UPI mobile number: [protected](Shivaji Vasekar)
Amount : 19000
Transfer to: Maharashtra Gramin bank

Please escalate this issue to Google pay provider !!!

Nov 14, 2018

Complaint marked as Resolved

Google India / Tez customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by vasekarrohit Resolved

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B

Bhgff

from Muzaffarpur, Bihar

Nov 18, 2018

Google pay customer service number:[protected]/[protected]

L

leorobinson

from Karur, Tamil Nadu

Nov 20, 2018

I'm using Google Pay application. I transferred Rupees 1000 to my friend mobile number [protected]. Amount 1000 has been deducted from my account but money is still under processing and not credited into my friend account. Screenshot attached fyr. Please do the needful.

sbi google pay transaction failed and refund not received yet - Comment #3275599 - Image #0

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Address: Kolkata, West Bengal, 700101

Website: TEZ GOGGLE PAY

On 6th nov 2018 i initiated a payment of rs 439 to my friend. Amount got deducted from my account but still my friend didnt received it. Its been 6 days now and still its showing "payment is processing".

Google transaction id : cicagkdc-uicqq
Upi transaction id :[protected]

I request either a refund to my account or a successful payment done to my friend's account. I need an update as soon as possible as it is really very urgent.

+2 photos

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Nov 12, 2018

Updated by Bidisha Mazumdar complaint is not solved yet still it is marked s complaint RESOLVED

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T

Tikid

from Mumbai, Maharashtra

Nov 13, 2018

I'm transfer money form my account to other account before two days, but it's not received today also, why? I'm calling more time Upi Costmercare but they are also have not good response any time told me wait 48 hrs, it's to much it's not good apps to use banking system, plz request all are person delete this apps

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Address: 400705

Website: Google pay

Dear sir,

Good afternoon,

Please refer the attach picture i was sending 2000 rs to my friend on 22/10/2018 money was debited from my bank account but not credited to my friend account. I have raise dispute but still didnt get any update on it.

Google transaction id: cicagkcc8-jsjw
Upi transaction id:[protected]

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I have complainted regarding this same issue on 04 nov 2018. I have done a transaction of 5500 to another account and it hasnt credited to the sender a/c bt it has been debited from my account.. No action were taken till this date after complainting too. The worst account i have ever used. Still after one week no response from google tez. I never expected this from google. I will suggest my friend to not to use it bcs its not responsible for the safe trasactn.

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V

VENU Lucky

from Kaikalur, Andhra Pradesh

Nov 15, 2018

My money is debited Bajaj Finance have been not credited benefiter account date and time :: 06 Nov 2018 11:14 am from : [protected]@okicici issue bank Andhra Bank. Google Transaction ID. :. CICAgKDCur3SXA Billdesk I'd. : BDGO[protected]. Please refund pay for manual are please refund

google tez the irresponsible app - Comment #3270695 - Image #0

VENU Lucky's reply, Nov 14, 2018

Hay not resolved

VENU Lucky's reply, Nov 14, 2018

I have debited then benefiter not credited please resolve now

V

VENU Lucky

from Kaikalur, Andhra Pradesh

Nov 15, 2018

Please refund me I pay bill then pay for worng account please refund me pay for manual I have emergency please refund now please refund me

google tez the irresponsible app - Comment #3270697 - Image #0

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As the referral offer is going on google pay (Tez) app which is offering rs. 201 for every successful referral. I referred dixit ghai mob. No [protected]. First transaction of rs. 150 was in process i sent rs 150 again and the second amount was sent successfully and the referred person got the cashback of rs. 51 but i didn't receive rs. 201 for referring him. Kindly credit me rs. 201 and solve this issue.
Gagan deep
Mob. No. [protected]

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Address: 560067

Website: Google tez

I have issue with the Google tez for not refunding the amount with i had faced a problem on November 2 ...I was transfer amount, but the payment process had been failed ...but the amount had been deducted from my account .the Google tez had mentioned that the amount will be refunded with 3 to 5 days, its been 7 days till today, I haven't received my fund yet ...so plz look at this problem and slove this problem...

+2 photos

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Nov 11, 2018

Updated by SAIKUMAR.C I didn't get any response from Google pay ...

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Website: pay.google.com

My 20 Thousand amount transaction was field and amount has been deducted in my account.
01 November 2018 before 8 days ago and not refund my amount.
Trying to google pay customer care & report but not any response in my msg and call.

Please solve my problem.

Moon Battery And Tyre
[protected]

Attached my transaction details in screen shot image.

Thankyou

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I made my airtel landline / broadband bill via google pay/tez app on 28 oct 2018 till now it's not received by airtel. When i complained to google via bill desk they told issue is resolved on 2 nov 2018, but still airtel complaining that bill payment not credited to their account. Please put back my money i will take other way to pay them else resolve the issue immeditely.

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Address: 411043

I have booked a tatkal ticket for which my money from tez has been deducted. Also as per tez the transaction was successful. But while booking the page was errored out and now the status shows pending from bank end. What should i do? I have reconfirmed the transaction in tez which shows the status is complete. Please help. I have attached a screen shot of the transaction.

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Address: 533431

Website: google pay - tez

I sent yesterday rs.5001 through google pay to another google tez account. I have checked my andrabank account balance amount debited from my account but not credited into his account.. Google pay transaction status is still at processing.. How can i get back my balance.. Orwhen will be it credited to his account? Please rectify this as soon as possible..

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Address: Chennai, Tamil Nadu, 600005

Website: Google pay

My amount detected from my account but still not credited to end user

See the below transaction details

From: S SYED IBRAHIM AZWAR ([protected]@okhdfcbank)
Issuer Bank: Corporation Bank

To: ••••8482

Google Transaction ID: CICAgKDC2oyaMA
UPI Transaction ID:[protected]

I try to repay my borrowing as per urgent I try to to transfer the money

But now I have to answer the person

What can I do

Please help me out

Amount is 13500.00

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Address: 500056

Hi a transaction amount of rs20000 has not been credited to my account. Upi transaction number is[protected], google pay transaction id iscicagkdcnleoaq.
This transac tion occured on saturday 3rd november but the amount was not credited to my account yet though the gpay status says payment successful.
Could you please address this asap. I was asked to wait fir 3 days and today is the 3rd day.

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I done trasaction of amount 5500 on 29 october to a sbi account named saravanan after these many days also the trascation is not sucessfull.I took a mini statement from the atm from both a/c the sender account and the receiver account..from the sender account the cash is gone bt the receiver didnt received yet..please make a solution for it ..itz not a small amount .

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Nov 07, 2018

Updated by krishnapriya1999 Till now i didnt get any update regardng this complaint...and i didnt credited to the senders account 5500 is not a small amount.make the process ealier

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Hi My Money has been deducted from sending account but The receiver did not receive that . I dont know if you cant transfer the amount then why you are deducting and even if you are deducting then why you are not reverting that.
I called google customer care they said is SBI fault.
I called SBI they said its Googles fault

Please fix

UPI Transaction id:[protected]

GOOGLE PAY transaction id: CICAgKDChKHMTw

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M

mutyala suresh

from Vijayawada, Andhra Pradesh

Nov 5, 2018

I made a transaction of ₹2225 on[protected] . then i got a message of deduction of money from my bank. But the recipient didnt get the money. So i request you tomlinson into this problem and refund my money backplease please please...please kindly look into the issue.i dont know what to do.please refunded money as early as possible .

money deducted but same not credited to receiving account - Comment #3261834 - Image #0

A

Ashwitha 2

from Bengaluru, Karnataka

Nov 7, 2018

My customers paid me the amount on 26th of October. But it's shown paid from her side. But in my account the amount is not shown in balance. Please do fix it soon

My customers paid me the amount on 26th of October. But it's shown paid from her side. But in my account the amount is not shown in balance. Please do fix it soon

money deducted but same not credited to receiving account - Comment #3264450 - Image #0

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Address: Kollam, Kerala, 691504

Hi team,
I have made a transaction and amount is debited from my account, but not credited to other account

From: sujeesh balan ([protected]@okhdfcbank)
Issuer bank: federal bank

To: anusree g ([protected]@okaxis)

Google transaction id: cicagkcc15wwbq
Upi transaction id:[protected]

Please refund the amount to my account

+1 photos

Oct 30, 2018

Complaint marked as Resolved

Google India / Tez customer support has been notified about the posted complaint.

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Federal Bank Customer Care

from Delhi, Delhi

Nov 5, 2018

Hi Sujeesh Balan,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (24533) in the subject line so that our team can assist you.

R

rajasekhar reddy panuganti

from Visakhapatnam, Andhra Pradesh

Jan 17, 2019

My name is P Rajasekhar reddy my account number is [protected] SBI GUDUR BRANCH I transferred 13, 300 through Google pay upi[protected] on 11/01/2019 7:58 PM to [protected] sbi Gudur branch . The amount credited to the account immediately debited and it shows "upi/rev" in transaction. The amount neither credited my account nor recepient account. That amount is the only option to survive my family. Kindly help me

K

Kavi Ranjith

Mar 26, 2019

Hi team
I have made a transaction and amount is debited from my account but not credit to other account

From: RANJITHKUMAR (Union Bank of India) ranjithkumar [protected]@okicici

To:KUMAR ( Indian Overseas Bank)
[protected]@okicici

Google Transaction ID:[protected]

UBI Transaction ID:[protected]

Please refund the amount to my account

tez... amount debited from account but not credited to other account - Comment #3386834 - Image #0

tez... amount debited from account but not credited to other account - Comment #3386834 - Image #1

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Address: Hyderabad, Andhra Pradesh, 500038

Website: googletez

Hi Team,

On 20 th Oct, 2018 amount of Rs 750 has been debited automatically. The transaction ID is :[protected]/16. There is no any information for this deducted amount . i tried to contact customer care over phone and by email also but they are not responding to any of my mail or call.

Please sir credit the amount into my bank account as soon as possible.

Thanks

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A

abdul razeen

from Kottayam, Kerala

Nov 5, 2018

I had made a transaction from tez google pay app on 01/11/2018. But unfortunately transaction failed and my cash from account is debited not credited in receiver's account.
I request you to find the problem of transaction and return the amount back to my account ASAP.

amount debited automatically - Comment #3261766 - Image #0

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Hi bunty,

Thank you for submitting your verification information.

Unfortunately, in an effort to protect our users, your google pay account will remain closed due to unusual or suspicious activity. I'm afraid that my team can't discuss the specific circumstances of this or any account closure; i can say that reviewing unusual activity helps protect all our users.

Thank you for your understanding. I apologize for any inconvenience you may have experienced during this process.

Thanks

How they can close my account? I've not done anything wrong with them. Even i'm old customer

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