Google India / Tez — electricity bill payment failed but amount not yet refunded

rohan kalpavriksha

from Junnar, Maharashtra

Address:	411028
Website:	Google Pay

Hi, i had made an electricity bill payment on 31 aug 2018 for an amount of 570/- which got failed but the amount was deducted from my account. I did wait for 2 days but didn't get any response. Later i raised a dispute and the dispute was settled by 10 sep. But since then i haven't received my money back. I have already asked for feedback many times from google pay but i haven't received any response. I have verified my bank account and i see that the amount is not yet credited. Request you to kindly look into it and revert my amount back of rs. 570/.

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Google India / Tez customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by rohan kalpavriksha I have raised the above complaint and have got no response on it yet. It's almost a month now I have been following up but have got no updates so far. Does it really take 1 month to refund the amount incase of transaction failure. Kindly refund the amount of 570/- for the failed transaction on 31-aug-2018.