Google India / Tez — I have done my jio recharge through google pay.my amount is deducted but I didn't receive any recharge.

Address:

Mumbai City, Maharashtra, 400703

I have recharge Jio through Google Pay but i didn't receive any recharge and my amount is deducted and not refunded yet.
I have spoken to Jio executive and they have confirmed that they didn't receive money. They told me u have to talk Google Pay for the same. This is completely fraud. I have done recharge on Friday At 3.15pm of 349 rs through Google Pay App to jio.I have receipt of the same and my amount is not refunded yet.
Kindly Tell me where is my money and i want my money back as soon as possible.
Thank You