Google India / Tez — instead of failed transaction money not refunded

Address:Kamrup Metropolitan, Assam, 781011
Website:Google pay/tez india app

I made an electricity bill payment(APDCL Assam) on 8th jan 2019 through google pay india but the transaction failed whereas my account has been debited by Rs.1076.91/-
My upi id- imani.[protected]@okhdfcbank
Transaction details-
UPI transaction id[protected]
Goggle transaction id- CICAgKDir53WCw
Transaction date-08/01/2019
Transaction amount- 1076.91/-
I raised a dispute also in there app and also mailed the bank statement and they promised to respond within 7 bussiness days but till now no response from google pay support team. Their case id is "Inquiry regarding Case ID [[protected]]"
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Google India / Tez customer support has been notified about the posted complaint.
Jan 30, 2019
Updated by Anindita Chanda
Anymore update of the complaint status
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On 22nd January 2019, Debited Rs 1000 from my account but not credited to beneficiary account and not reflected to my account in 7 days till date.
UPI ID:[protected]

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