Google India / Tez — Lost Refund (been more than a week)

I made a reservation on AirBnb using Google pay on 7th December. The reservation failed and on contacting AirBnb support I was told that the amount would get refunded. I haven't recieved it yet and on contacting the bank I was told that I needed a refund ID provided by Google Pay inorder for the bank to intervene. I have tried contacting Google Pay support but haven't been able to get through. The same happened with BHIM. It's been almost 10 days. Kindly look into this issue and get me the refund. I've only been getting redirected by everyone I approach.
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    +91 80 6721 8000
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    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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