Google India / Tez — money debited but purchase failed

Address:

No.73, Sriraman salai,a block,Thanikachalam Nagar, ponniyamman medu,., 600110

Amount 2448rs was debited from my account on 18th feb2020 but the reciever didn't recieve the amount and purchase was also not placed only the amount got deducted and refund has not been done yet. So i would like to file a chargeback to refund my amount of 2448rs. My payment to nykaa merchant was successful from my end but the merchant didn't recieve the payment. I made complaint on google /tez also but they asked me to file a chargeback on bank so i recieve the payment. Kindly refund my money back.