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Google India / Tez — money deducted but not reached beneficiary and not refunded as well

Pathetic Support, Money not refunded from 10 days now. I have done a transaction of 1, 00, 000INR on 15th July, till now neither the money has reached beneficiary nor refunded back. Pathetic experience, done many escalations but seems like GooglePay is not interested.

They even don't have any grievience policy, no escalation points. Customer care tells different dates each time
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