[Resolved]  Google India / Tez — money deducted from account did not reflect in recipient account

Address:

Mumbai City, Maharashtra, 400063

I made a transaction of rs.29, 000 on 4th march 2020. It was deducted from my account but still shows 'processing' since then. It has till date not reflected in the recipient account. I tried multiple ways of contacting google pay's customer care but there was absolutely no response. Finally after a wait of 30 mins on their toll free when i spoke with their agent, i was told that the money will either get reversed or will get credited and reflect in the recipient account. Till date my money is stuck. This money was supposed to be sent for a medical emergency and i'm not able to get my money back since so many days. Please look into the matter and help.