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Google India / Tez

Google India / Tez — money deducted from bank but not reached to receiver bank

Sir, i did send 16000 rs to my friend through google pay on 8th jan but he didn't get money yet.in app it shows that successful but he didn't get any money. I complaint in google pay many times but they told me that npci not responding us. It's been more than 1.5 months please help me with this. I had sent all asked document to google pay but not got any response. I am attaching all necessary screen shots. Please help me.
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I have sent an amount of Rs300 to my friend on 19th february. The money is debited from my account and not delevered to the other account.What do i need to do next. the app was temporarily uninstalled on the other device at the time of sending money.

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My ac debut amount 500 but not rceve amount to ac the tanctaction is under process ...
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