Google India / Tez — money transaction failed

I have done a transaction of 25000 rs on 29th dec 2019. The money has left from account and the transaction is failed. I have waited for three days till now money hasn't refunded to my account. The help center is also not working properly. The request call back functionality will give a call back but we can't contact to the technical person. Please help me. I need the money. Its very urgently please help me. Their is no customer care number or no way to contact.