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[Resolved]  Google India / Tez — no refund received from google pay

I had made a payment of rs. 499/- on the 6th of july to flipkart using the payment app google pay. The payment was unsuccessful and the amount was deducted from my account.
After contacting flipkart they told me that they didn't receive any amount, google pay told me that they don't hold any amount and sbi said they cannot help with third party app transactions.in all these processes my amount is stuck and i can't find a way to receive a refund.

The transaction details are :

Flipkart upi transaction for
Pzt[protected]bgirb01

Paid rs. 499/-, jul 6, 2020, 12:15 pm

Upi transaction id
[protected]

To: flipkart
Flipkart. [protected]@axisbank

From: b shiva krishna (State bank of india) b. Shivakrishna.[protected]@oksbi

Google transaction id
Cicagkdpt6gxra

I have attached all the transaction-related screenshots and receipts for your reference.

So, i kindly request your help in getting my refund amount back as soon as possible.
no refund received from google pay
no refund received from google pay
no refund received from google pay
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Complaint marked as Resolved Aug 7, 2020

Complaint Status


[Jul 14, 2020] Google India / Tez customer support has been notified about the posted complaint.
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    Google India / Tez
    Customer Care Service
    Customer satisfaction rating
    23%
    Complaints
    1512
    Pending
    0
    Resolved
    354
    Google India / Tez Phone
    +91 80 6721 8000
    Google India / Tez Address
    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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