Google India / Tez — Not Receiving the amount

Address:

#32, Motherland Crown Enclave Layout, Gaddige main Road, Bigadhi,Mysore-570026

My SB A/C: [protected]
Name: M Prabhakar Rao (ex-bank staff)
pls do credit to this mentioned account.
either me or my beneficiary not received the money, which was held the transaction on 1/07/2022.
i already have given a complaint related to this.
attaching the documents for your references.