Google India / Tez — payment debited from my account but not credited to my friends account even after 15 days

On[protected] i made the transaction to the phone no [protected] of rupee 4175/- with the google transaction id (Cicagkco0jw4k4) it shown me payment failed, it was an urgent transfer so i made the same payment on 13th dec. And it got successful, but my 12th dec transaction is still showing pending and the amount has been debited from my account, i raised the debut as well as i made the call to the representative but still no effective response from them even after showing all the documents and everything, its my hard earned money and for my own money i'am suffering from last 15 days, what should i do now, where is my money?
My phone no : [protected]
My mail id : [protected]@gmail.com