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Google India / Tez — payment deducted for unprocessed electricity bill & yet not refunded

Sir

I have made payment of Rs. 2917 for electricity bill on 04.04.[protected] through google pay. My amount was deducted & electricity bill was not processed. For this I have raised dispute on 11.04.2019 with all relevant documents, but no refund was made. Again I have made complaint on 22.04.2019 with relevant documents. But till date my refund is not made. I have called many times, different persons who attended the calls assured for refund but no refund is done yet. Last call service request was made today i.e 27.04.2019 having request no [protected].
payment deducted for unprocessed electricity bill
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Complaint Status


[Apr 29, 2019] Google India / Tez customer support has been notified about the posted complaint.
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    Google India / Tez
    Customer Care Service
    Customer satisfaction rating
    23%
    Complaints
    1512
    Pending
    0
    Resolved
    355
    Google India / Tez Phone
    +91 80 6721 8000
    Google India / Tez Address
    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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