Google India / Tez — payment deducted for unprocessed electricity bill & yet not refunded

Address:

Jodhpur, Rajasthan, 342001

Sir

I have made payment of Rs. 2917 for electricity bill on 04.04.[protected] through google pay. My amount was deducted & electricity bill was not processed. For this I have raised dispute on 11.04.2019 with all relevant documents, but no refund was made. Again I have made complaint on 22.04.2019 with relevant documents. But till date my refund is not made. I have called many times, different persons who attended the calls assured for refund but no refund is done yet. Last call service request was made today i.e 27.04.2019 having request no [protected].