Google India / Tez — payment dispute not yet resolved

I paid rs 119 to box8 via google tez on 27th december and the amount was deducted from my bank account but the payment got delayed my order did not completed. After 2 days on 29th december my payment cleared. I contacted box8 regarding the payment and they told me they haven't received any payment from my account. Its been over 3 week and i still haven't received any payment.

Box8 upi - box.[protected]@axisbank