Google India / Tez — payment issue since january 2nd

Address:

Pune, Maharashtra, 411018

I have done a transaction of 2000 rupees on january 2nd 2019 and the money has been debited from my account but not credited to the recipients account till now. I am calling them since a month and they still dont have any update about it. And last friday when i called them they told me that the money has already been deposited to the recipients account. But when i checked the bank statements of both the account i got to know that he was making me a fool. I called them today 12th feb 2019 still they don't have any update regarding transaction.