Google India / Tez — refund id raised but further action not done yet

I paid my bill on google pay on 6 february at 9:25 am it is failed i agin try to pay bill at 10:37 am but again it fail and i pay 1844.31 rs 2 times so i wait for my money it is 3688.62 rs from the google pay app refund id raise but further action could not done so i again complain for it because i need money so i kindly request you to look in the matter and resolved it as soon as if possible