Google India / Tez — refund not received for failed transaction

Address:Kottayam, Kerala

I did a transaction on 11th november 2019 to flipkart account for purchasing an item through gpay app from gmail id [protected]@gmail.com (Google transaction id : cicagkdw9kzfqg).
Rs. 697 deducted from my account but flipkart didn't received the amount (Flipkart customer care executive confirmed this). Since then i'm contacting gpay support executives to resolve the issue. But whenever contacting they all have the same reply "we will notify you when we get report from our technical team".. And still not resolved the issue.
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    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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