[Resolved] Google India / Tez — Suspension of Account

[Resolved] Google India / Tez — Suspension of Account

A Aastha Motiramani Jun 2, 2021 Jun 2, 2021 This thread was updated on Jun 2, 2021

My account has been suspended for no reason and they are saying that there was a suspicious activity and its a lie because my app was uninstalled so how it could be used? I have attached the screenshot too. There wasn't any suspicious activity. This is very frustating that I am the owner of my account and still I can't use it after submitting the documents too. You can do further verification if you want. Just reactivate my account else I will complain in national forum. This is disgusting that a user is not able to access its account. What kind of help you are providing? Very shameful thing this is! How you serve your customers when the customer is not satisfied you dont even bother to resolve the issue instead of that you just ignore and sorry. Is this the way you serve your customers? +1 photos Was this information helpful? No (1) Yes (1)
Jun 2, 2021 Complaint marked as Resolved My issue is not resolved yet Google India / Tez customer support has been notified about the posted complaint. Jun 02, 2021 Updated by Aastha Motiramani My account has been suspended for no reason and they are saying that there was a suspicious activity and its a lie because my app was uninstalled so how it could be used? There wasn't any suspicious activity. This is very frustating that I am the owner of my account and still I can't use it after submitting the documents too. You can do further verification if you want. Just reactivate my account else I will complain in national forum. This is disgusting that a user is not able to access its account. What kind of help you are providing? Very shameful thing this is! How you serve your customers when the customer is not satisfied you dont even bother to resolve the issue instead of that you just ignore and sorry. Is this the way you serve your customers? Jun 02, 2021 Updated by Aastha Motiramani My account has been suspended for no reason and they are saying that there was a suspicious activity and its a lie because my app was uninstalled so how it could be used? There wasn't any suspicious activity. This is very frustating that I am the owner of my account and still I can't use it after submitting the documents too. You can do further verification if you want. Just reactivate my account else I will complain in national forum. This is disgusting that a user is not able to access its account. What kind of help you are providing? Very shameful thing this is! How you serve your customers when the customer is not satisfied you dont even bother to resolve the issue instead of that you just ignore and sorry. Is this the way you serve your customers?
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