Google India / Tez — tata bill payment failed through tez app

Address:

New Delhi, Delhi, 110054

Team,
Did a transaction twice through tez app to tata power delhi pvt ltd. Transaction got failed twice against the upi #[protected] and[protected] respectively.

Money got debited from my hdfc bank account but still not refunded. As per bank transaction is successful to bill desk bharat bill pay.

Transaction rejected by biller end.

Tez is not able to give me clear answer approx. 10 k is stuck.