Google India / Tez — transaction done and not deposited

I did a transaction on 13th of may 2019 but the amount was not deposited to receipt account and i raised a dispute on 6th of june 2019 and till now it’s under review. The help and feedback option says that most of the dispute takes 1-2 weeks to get resolved. But in my case it’s going to be almost 2 months and no response till now. The amount of transaction was ₹5000.