Google India / Tez — transaction successful but money not credited into beneficiarys account

I initiated transaction on 30.04.2020 against upi[protected] but the status was processing till 05.05.2020. Now as per advice payment is being credited to beneficiary's account on 05.04.2020 at 07:42 am. But as per beneficiary's bank statement same is not reflecting in their account neither bounce bank into sender’s account.
Today on 11.05.2020 it’s been 11 working days still there is no update on my payment