Google India / Tez — Transaction under process for last 25 days but amount got debited from my account

I was done the Rs 4500 transaction on 5th mar, that was Time out response but amount got debited and didn't credit to other acc, and when I checked in gpay app its shows under process and mentioned as if the amount got debited it will reverse in 3 working days.. But now almost 25 days over still its showing as processing and called the customer care for resolution but they said " our technical team is working we will get back to you as soon as possible " still my amount is not reversed no proper update also from g pay customer service