I am writing to formally request a full refund for my air ticket booked on **February 2, 2025**, for my scheduled journey on **June 4, 2025**, from **New Delhi to Srinagar** via **Flight No. 6E 686 (A321), PNR No. A179GM**. Given the recent terrorist attack in **Pahalgam, Kashmir**, and the escalating security concerns in the region, my family and I have decided to cancel our trip for safety reasons.
Upon initiating the cancellation process via the IndiGo website, I was informed that only **Rs. 10, 000/-** would be refunded from the total booking amount of **Rs. 34, 495/-**. This is highly disappointing and unfair, considering that the situation is beyond my control and directly affects passenger safety.
As the security situation in Kashmir is uncertain, with potential risks to civilian travelers, I kindly urge IndiGo Airlines to reconsider its refund policy in light of this unavoidable circumstance. It would be in the best interest of affected passengers to receive a **full refund** of their ticket amount, as traveling to the region is not advisable at this time.
I am prepared to escalate this matter to **the Prime Minister’s Office, Kashmir Grievance Portal, and Civil Aviation Ministry** should my request not be addressed appropriately. I trust IndiGo Airlines to uphold its commitment to passenger satisfaction and consider the gravity of the situation.
Please review my request and provide a response at the earliest. I look forward to your positive resolution.
**Sincerely, **
Hemant Gupta
[protected]
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