Google Pay — Google Pay Recharge Failed Money Not Received

Dear Google Pay Team,

I was recharging Rs - 249 from Google Pay on the 09th of January but recharge was failed and money my account was debited.
money is not returned to my account.
I contact to google pay helpline number but they doesn't respond, they said that wihitin a 3 to 5 business days your money is credited to ur bank account.but till now there is no money is credited to my bank account, I contact to google pay team by help center in google pay but they didn't resolve my issue.
Now its around 1 month my money is not credited please look into that i eagerly waiting for these.
Thank you.