Gozefo — seller id 911528 - buyback sofa was picked on 7th september 2020 and refund has not been received

Address:	Bommasandra Electronic City Bangalore Karnataka
Website:	Gozefo.com

I had opted for buyback and the sofa was picked the very next day on sept 7th. Since then i have been following up with the person who picked the sofa and emailed without proper response from gozefo customer service. The person promised someone will contact me but nothing happened so far. He informed they missed the bank details and i have fwded the same again but still no response. They are quick to pick the sofa but chasing them for the refund is a challenge as they do not have a customer service number or point of escalation.

Request your quick assistance to escalate and get back my money at the earliest.