[Resolved]  Great Eastern Appliances — cashback miscommitment/ misrepresentation and now sales representative is not picking calls

Address: Plot No. 2, Paliwal Park, Near Sanghi Farm, Tonk Road, Jaipur- 302018

Dev ashish
4:32 pm (0 minutes ago)
To tonkroad_rajasthan

Dear team,

I had purchased panasonic ac for inr 38, 500 (Including gst) with order number - trd/so2021/01183 on 23.06.2020 through axis bank credit card which was subsequently delivered and installed. At the time of purchase i was informed that i shall be getting cashback of 10% (Max up to inr 5000) i. E. Inr 3, 850/- after 90 days in the same axis bank credit card. But after 90 days i received only inr 1540/- on 25th september 2020 instead of inr 3, 850/-. On calling the sales representative, who assisted me in my purchase, he assured me to get back to me with clarifications but did not call. Now, he is not picking calls from the last 2 days.
I am a regular buyer of products through great eastern but this sort of service (After sale) and response is forcing me to reconsider my future purchase destination.
I would like you to take note of the problem and corrective measures.

Store:- plot no. 2, paliwal park, near sanghi farm, tonk road, jaipur - 302018.
Sales representative - mr. Mukesh kumar mehra

Regards
Devashish taylor
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved 
Great Eastern Appliances customer support has been notified about the posted complaint.
 
1 Comment

Comments

Hi, we regret the inconvenience caused. Please share us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Great Eastern Appliances
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    520
    Pending
    0
    Resolved
    42
    Great Eastern Appliances Phone
    +91 33 2289 5388
    +91 33 2289 5389
    +91 33 2289 5390
    Great Eastern Appliances Address
    'Technocity', 15B, Sarat Bose Road, Kolkata, West Bengal, India - 700020
    View all Great Eastern Appliances contact information