[Resolved]  Great Eastern Appliances — cashback miscommitment/ misrepresentation and now sales representative is not picking calls

Address:

Plot No. 2, Paliwal Park, Near Sanghi Farm, Tonk Road, Jaipur- 302018

Dev ashish
4:32 pm (0 minutes ago)
To tonkroad_rajasthan

Dear team,

I had purchased panasonic ac for inr 38, 500 (Including gst) with order number - trd/so2021/01183 on 23.06.2020 through axis bank credit card which was subsequently delivered and installed. At the time of purchase i was informed that i shall be getting cashback of 10% (Max up to inr 5000) i. E. Inr 3, 850/- after 90 days in the same axis bank credit card. But after 90 days i received only inr 1540/- on 25th september 2020 instead of inr 3, 850/-. On calling the sales representative, who assisted me in my purchase, he assured me to get back to me with clarifications but did not call. Now, he is not picking calls from the last 2 days.
I am a regular buyer of products through great eastern but this sort of service (After sale) and response is forcing me to reconsider my future purchase destination.
I would like you to take note of the problem and corrective measures.

Store:- plot no. 2, paliwal park, near sanghi farm, tonk road, jaipur - 302018.
Sales representative - mr. Mukesh kumar mehra

Regards
Devashish taylor
[protected]