Great Eastern Appliances Customer Care
Great Eastern Appliances Pvt. Ltd.
Customer satisfaction rating: 1%
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COMPLAINTS

Great Eastern Appliances Customer Care

Great Eastern Appliances Pvt. Ltd.

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Address
'Technocity', 15B, Sarat Bose Road
Kolkata
Kolkata District
West Bengal
India - 700020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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295
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127

Fax:
Fax:
+91 33 2289 5625  

Customer satisfaction rating
1%
Complaints
275
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Great Eastern Appliances related photos (48)

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Great Eastern Appliances Complaints & Reviews

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Great Eastern Appliances — refrigerator not delivered with in time_sl/1819/so/04139

 Goutamkundu101 on Oct 16, 2018
I have brought a refrigerator on 12 Oct 18 from Great Eastern Salt Lake. And sales manager Anupam Panda ( Mob [protected]) committed me that the refrigerator would be delivered to my address with in 12 Oct 18. But today when I called the sales manager, he have behaved very roughly and also his manager not satisfied me about those matter. Pls look into the matter immediately and educated your sale man as well as his manager also....
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — delaying shipment

 Akavijit10 on Oct 4, 2018
I have already submitted demand draft of bank of india for purchasing a refrigerator on 24.9.18 in great eastern basirhat outlet. They have not delivered the product yet. They try to convince me they can only delivered it after passing of demand draft. It is quite disgusting to hear such a clause as we all know that demand draft is issued by banks. Please resolve this matter.

Mob [protected]...
Complaint comments  Read comments Complaint category Refrigerators

Great Eastern Appliances — product delivered but not installed

 Sayansm on Sep 8, 2018
Dear support, what's the nonsense business you guys are doing as today, after purchasing a 40 inch samsung tv from gorabazar great eastern pvt ltd branch, as promised, nobody came to install the tv. While contacting the technician, they are telling they may come tomorrow second half. What's the nonsense commitment that you guys are doing!!!

Date : 08/09/2018

Invoice no: dd/1819/sa/03646

Order no: dd/1819/so/03656...
Complaint comments  Read comments Complaint category TVs

Great Eastern Appliances — wrong product delivery (fridge)

 Chandannaiya on Sep 7, 2018
On 15 aug i bought a worlfull fridge from baruipur branch. Reppresetive tell me it delivered from dunkuni warehouse in one week. When i receive the fridge, i saw the model of the fridge is mismatch with buying bill. Your representative told me it's their mistakes, they solve it in one week. Today is 06.09.18, still now this problem is not solve. Pls contact me this no.[protected]/[protected]....
Complaint comments  Read comments Complaint category Refrigerators

Great Eastern Appliances — symphony air cooler

 Montyctts on Sep 4, 2018
We have booked one air cooler on 31st august 2018 in serampore great eastern, paid rs. 6200/- and the delivery was scheduled on 2nd september 2018 at chandannagar. Till now delivery is pending and they didn't even informed us about the delay of the delivery. When we contacted them on 3rd september 2018, they are not properly attending us. Please look into the matter, and it's a matter of sheer irresponsibility and unprofessionalism in great eastern company's part....
Complaint comments  Read comments Complaint category Appliances

Great Eastern Appliances — finance services of hdb finance is too bad.

 Suborna on Sep 1, 2018
In 04.05.2018, i can brought a android phone that is lenovo xt - 1902 cell phone - 4+64gb gold (K8 note 4gb). With the help of hdb finance. And the financed says to me that each every month the rest of amount emi is debited on 04th of day in a month from my account.
But, the emi debited from my account on 03.06.2018 & that's why bounced the emi ecs. Again without any inform to me 06.06.2018 try to withdraw from my account by ecs method. And then call to me and i give up the amount of emi with ecs bounce charge by hand to "mainak" that's the person work as hdb financer at santragachi great...
Complaint comments  Read comments [1]Complaint category Business & Finances

Great Eastern Appliances — invoice no dh/1819/sa/14946

 Anamitra Bhattacharya on Aug 27, 2018
Really poor service and lack of ownership received from great eastern retail p ltd from their dalhousie outlet, having purchased 1 unit ac - make voltas 1.50 ton window. We issued a cheque and same was cleared on 18th august, firstly there was delay in installation until 25th aug when people came for installation. Surprisingly during the time of installation, it was found the machine received was damaged and could not be installed. Immediately we called them and mentioned that they would act and rectify this. Till date neither the air conditioner has been replaced nor the same has been rectified....
Complaint comments  Read comments [5]Complaint category Electronics & Appliances

Great Eastern Appliances — defective product delivery : voltas ac

 payaldsweet on Aug 27, 2018
A 1.5 ton ac has been purchased
(Invoice no:- w2924/1819/03015) on 09/06/2018 from (Gstin: 19aabcg1740k1zm cin:u65921wb1998ptc086421) for the purpose of serving my brother who is a patient.
The product after installation itself seemed to be defective. It does not cool the room (10 ft x12 ft) even after running for more than 4 hours. Multiple requests has been lodged where the service boy visited once but with no positive response. My brother is still suffering as the rooms get heated up and does not cool. We have made many requests to exchange the product. This is turning out to...
Complaint comments  Read comments [2]Complaint category Appliances

Great Eastern Appliances — ac delivery

 Garia user on Aug 26, 2018
I have booked ac on wednesday i. E 22 nd august at great eastern garia and they committed that they will delivery the product by saturday i. E. 25 th august. We visited the store several times and the store sales person mr surojit assured that he will complete installation by sunday. On saturday after visiting and calling continuously he assured not to worry product is on the way and will be delivered by saturday 9 pm. We waited till 9 and called him again and he said due to a small problem it will be delivered sunday morning and on sunday he shared drivers no and he is telling that product is being...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — delivery date of refrigerator passed and new dates given which is also passed and still no assurance of delivery yet.

 soumyaraha10 on Aug 23, 2018
I have bought lg gl-t292rhpn/260 ltr ref refrigerator on 15.08.2018 which was wednesday.
I was informed that it will be delivered within 4 days but later they informed that the particular colour that i have chosen is not available and it will take more time. It has been more than a week now. I had called them several times in last few days. Today i am told that still the colour is not available and they can't assure me exactly when i will get my fridge delivered.
It's highly disappointing. I have never expected this from great eastern retail pvt. Ltd. Formerly "great eastern appliances...
Complaint comments  Read comments [1]Complaint category Refrigerators

Great Eastern Appliances — offer product (dosa tawa)

 Chirantan Paul on Aug 20, 2018
At month april 2018, bangla new year sale, i brought fridge with that i got a dhosa tawa on scratch of a voucher. On that moment they told its not available. I contacted them meny time. Still till date not available. Very strange. Cant belive for selling items.. How cheap treaks they play off..

Please regard my complaint. And inform me at my email...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Great Eastern Appliances — bitter experience

 Ajay Mahanty on Aug 19, 2018
On 5 th august this year i have purchased nikon d 7200 from your siuri branch. They tried to sell an unboxed item. Bt i declined. So i ordered for a fresh item and made my payment earlier. Nxt day they showed me the box with proper sealing. Bt they forgot the back where a nikon sealing should be present. I didnt notice it at the time of billing, as i was over excited. And later i came to know by the back side of the box that i have been cheated. They cunningly sold me the unboxed item. I have no strong proof. Bt my experience is bitter. Beacause if i tell them now they would have declined the fact....
Complaint comments  Read comments Complaint category Digital Cameras

Great Eastern Appliances — poor after sales service

 chayhua on Aug 19, 2018
To sir/ mdm
On behalf of mr lew hon weng"s sister mdm lew yuet meng.
Mr lew hon weng had passed away on 21/7/2018.
During his hospitalisation mr lim beng suan a/c no 1024153 knew about his life threatening illness, he claims to have visited him in hospital, he didnt personally visit his sister to discuss about signing an insurance claim instead claims he found no one in the house and place the claim form inside the house and call sister to sign the claim form when mr lew have not die yet at that point. Mdm lew refused to sign bec she is not clear why she need to sign and...
Complaint comments  Read comments Complaint category Insurance

Great Eastern Appliances — partial delivery of refrigerator and its items now company not receiving calls

 Imsasghosh on Aug 18, 2018
We bought a refrigerator lg q292ksor 260lta scarlet orchid ref
Hsn: 8418
Total amount 20000rs from great eastern garia branch in the name of subrata kumar ghosh.

They have delivered the product partially and two of the trays inside the refrigerator is missing. My father has called up the store multiple times and he was not answered. When he personally visited the store again he was asked to wait as the godown manager seemed to be not ready to help him or listen to him at all.

This kind of service is not expected at all since it is a new product!
Great...
Complaint comments  Read comments Complaint category Refrigerators

Great Eastern Appliances — call not lodged for installation of ac and not picked up the old ac from home

 Abhrajit Choudhury on Aug 18, 2018
Bought daikin air conditioner from great eastern, saltlake on 12.08.2018. They did not lodge the installation call and i had to call the customer care for installation and it was finally installed on 17.08.2018. They have not picked up the old ac from my home which i exchanged with my new ac. Please look into the matter.
Regards,
Abhrajit choudhury
Mob-[protected]...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Great Eastern Appliances — i am complaining about delivery of product bought by me

 Sutrishna Naskar on Aug 16, 2018
Yesterday i have bought 4 products (Refrigerator, washing machine, tv, chimney) from garia branch of great eastern. Today was my delivery date. I was waiting for long period at my home, but delivery was not done. It is impossible to manage everyday for them as i am an working lady. The delivery boy not contacted me even the warehouse manager stopped to pick up my call. Now i want delivery of the products on my preferable day. I cannot manage at my office everyday for these irresponsible persons...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — lg fridge

 Pranab Sardar on Aug 16, 2018
I was bought a lg single door fridge from behala great eastern in january 2018 and the fridge was disputing from first day.
I had complained in lg customer care and a service peronel was trying to solve the problem but he failed. Now as a customer i want the best service from great eastern, but the workers of it's are not helping properly.
Now i want my money back or replaced my product. Why should i suffer for buying products from your retail.
Please solve the problem or else i will go to the consumer affairs for assistance....
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — gst mismatch in payment and invoice

 souvik saha 321 on Aug 5, 2018
I have taken a washing machine from garia great eastern on 25th july when the gst was 28%.
but i got the invoice dated on 27th July showing that gst i have paid 18 % . coz on 27th gst on wasing machine got deduced .. that means i have to get back the excess amount which i have given i e 28% gst of total bill value. please check and help to get back the excess amount..
souvik saha
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — cheat

 Samir muk3311herjee on Aug 4, 2018
For chet i buy ac and tell me installation is free. But installation person say not send me free coupon then not free and charge 1500. I call contact person mr. Partha bose but no response. Again call great eastern customer and continue ring not answer. Next day i go shop barasat rathtala shop he say i see but today 2 month no response. Bill number bt/1819/sa/02339 date 17/06/2018 order number bt/1819/so/02294...
Complaint comments  Read comments Complaint category Computers & Accessories

Great Eastern Appliances — panasonic smart led not delivered on time

 pawanray on Jul 23, 2018
I had purchased a panasonic th-43fs630d smart led tv on 20th july '18 from 'great eastern kajipara howrah'. The sales person mr. Avijit sen ([protected]) had promised me to deliver on the next day but somehow he could not. And again it was not delivered on 22nd july too and giving too many unprofessional excuse to me. Even my emi started from 21st july....
Complaint comments  Read comments Complaint category TVs

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finance services of hdb finance is too bad.
Great Eastern Appliances
defective product delivery : voltas ac
Great Eastern Appliances
call not lodged for installation of ac and not picked up the old ac from home
Great Eastern Appliances
delivery date of refrigerator passed and new dates given which is also passed and still no assurance of delivery yet.

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