Great Eastern Appliances Customer Care
Great Eastern Appliances Pvt. Ltd.
Customer satisfaction rating: 2%
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COMPLAINTS

Great Eastern Appliances Customer Care

Great Eastern Appliances Pvt. Ltd.

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Address
'Technocity', 15B, Sarat Bose Road
Kolkata
Kolkata District
West Bengal
India - 700020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
335
down
136

Fax:
Fax:
+91 33 2289 5625  

Customer satisfaction rating
2%
Complaints
289
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Great Eastern Appliances related photos (53)

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Great Eastern Appliances Complaints & Reviews

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Great Eastern Appliances — for replacement issue

 Anindya92 on Jan 11, 2019
I brought a microwave (Lg) on 4th jan 2019. On 5th branch drooped it to my home and lg came to demonstration. Their service man open the box and the plug was damaged. I want to replace this item. But lg and great eastern insist me to take it and they change the plug. Why i take a damaged product which brought? That's too much irritating. I hope solve this as soon as possible with your steps. Great eastern, santragachi totally ignore this. And lg said product is ok we change the cord. But i say why? It's a new thing which i never use. It's not about 5700/- it's about the product and the shop who...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Great Eastern Appliances — money refund

 Shibam Dey on Dec 20, 2018
I bought a product from great eastern dalhousie branch kolkata. Bought an air conditioner. Unfortunately my product was replaced with the company and my product amount got low due to changes. I bought the product in 09.10.2018. Due to massive careless authorization i got my product delivered after one month, that on november. After that i visited many times went for the refund money, they responded me with refund mail still didn't departed yet. Now the month december still no refund email came to my news. I am calling the agent, they are not responding also. How careless and how great eastern incoming...
Complaint comments  Read comments Complaint category Appliances

Great Eastern Appliances — incorrect pricing and wrong information

 Suvs on Dec 11, 2018
I had purchased a bajaj water heater gyser -3 litres on sunday dec 9 2018 @ ₹4000 from great eastern amtala branch. The sales associate told me that the installation is free and the pricing was discounted.

However today when the bajaj installation person came to install the gyser and said the installation charge is ₹1100 and the actual pricing of this gyser is max ₹3400..
I would request your help to assist me @ the earliest so that i can get the refund and pls take action against the great eastern amtala branch for the incorrect pricing and wrong information....
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — geyser bought and not delivered for 10 days

 soupart on Dec 5, 2018
Hi great eastern,

This is with deep sadness that i am compelled to write this email.

I must let you know that me and my father had to face a lot of misbehaviour verbally over phone from a particular customer service employee in your shop.

As an anonymous i will be writing this email because i do not want to reveal my identity and i just want to help great eastern grow and nothing else is my intention here.

Please refer the voice recording where i was been told:
1. We did not go to your house to sell anything.
2. This is a...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Great Eastern Appliances — item not delivered even after repeated follow-ups from my end even after 5 days from payment [Resolved]

 smaitra143 on Nov 25, 2018
I have purchased a washing machine from great eastern, kazipara, howrah on 20 th november, 2018. Due to the fact that i am short on time, i requested the salesperson to get it delivered by 23rd at max; to which he happily complied. Today is 25th and i was out of patience from following ups while listening to their lame excuses. It seemed to me that delivering a product is a joke for them where the customer is not intimated of any changes and the behaviour of the sales person changed from persuasive to aggressive.

I would like either of the two things as i will be leaving kolkata...
Complaint comments  Read comments [1]Complaint category Washing Machines

Great Eastern Appliances — no demo, no installations after one and half month.

 Rajkumar Chatterjee on Nov 23, 2018
Purchase lg refrigerator from purulia great eastern. Purchase date 9 the oct. 2018, delivered 14 the oct. But now still today no installations. Sir it's your service? Here fault lg company/ your? Please sir inform me. I take other action. Model no lg gl-t302rbpn/284 ltr ref.
Gr[protected] [protected]bpzebn
Rajkumar chatterjee, mob no [protected], mail i'd rcg982@gmail.com...
Complaint comments  Read comments [1]Complaint category Business & Finances

Great Eastern Appliances — gift assured by great eastern but not received yet

 dbasak on Nov 15, 2018
Bought 02 nos of hitachi ac from great eastern on 20-jun-2018. At time of buying i had been assured by sales executive that i am eligible for gift. But till date i have not received any such. This is simply a harrassment from a reputed co like ge.

Request you to look into the matter so that i can get my gift as soon as possible.

Debashis basak
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — non demonstration of product

 Dr. Soumit Mondal on Nov 13, 2018
I have bought a whirlpool micro oven on 04.11.2018. from your garia branch. It was delivered on 08.11.2018. They told that demonstration would be done within 48 hrs. But I till now non demonstration has been done and we cannot use the product. You know how much useful the product to our day to day life. I repeatedly called the salesman through which I bought the product but he is not very concern and behaving like that he has no responsibility. Yesterday I called him and gave him all details but again in the evening when I called him he told me that he forgot to upload the product details to the...
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Great Eastern Appliances — old and defective washing machine supply

 Chandra Kanta Dutta on Nov 13, 2018
I have ordered a godrej washing machine model no ws 720ct to grate eastern arambag branch on 6/11/18. They delivered the same on 9/11/18. But when i opened the package i saw that it was old and defective material whitch they have delivered. As soon as possible i contact with the manager and send him the picture of that defective machine the assured me that they will change the same but till now they don't take any action about it.
Please take necessary action on it.
Thanks...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — voltas a.c 1.5 ton

 Sankyojha on Nov 12, 2018
We have purchased 2 number of Voltas A.C 1.5 ton vide invoice no AS/SA/1617/04504 dt 31.03.2017. But products found in damage conditions. So we have complained so many times but no action have been taken on their behalf. Damage description: damage in indoor cabinet.
At the time of purchase they assure so many thing but at the time of installation it found that indoor cabinet was already broken. Engineer told me to register complaints and we complained. But no action have been taken from their end....
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Great Eastern Appliances — hitachi raw 511 kud/1.00 ton window ac

 Shibam Dey on Nov 9, 2018
I am purchased my product on 09.10.2018. But my product delivery was done on this month 03.11.2018. Just between that my product came for the delivery in 8am early morning. But i say who's office opens at 8am? Therefore my product was delivered but some how size did'nt fit in my space.ac fitting man without opening ac seal box he told us. So i further went to great eastern office to replace the ac. But again we are been said ac will be replaced next week friday. I dont understand why will it take to long after harrasing me for delivery for one month. Therefore lokk into my matter or else i will...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — purchase item not delivered

 Subhrangshu Sanyal on Nov 7, 2018
I have purchased a water purifier from your sinthi outlet 

At that time your executive mr. Ranjoy said delivery will be done on 05/11/18 but till date i haven't received the water purifier i want to ask you guess why you people's taling liye every time i have purchased ac, fridge led tv microwave music system mobile and washing machine in past from great eastern when i want to bye any electronic goods me and my hole family and friends always preferred great eastern and we are happy every time but sorry to say that last two time lot's of miss guidance and fake comments made by your...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — not delivered

 amir sonkar on Nov 1, 2018
Dear concern
Myself Mr Sujit Ghosh
I purchased a freeze worth RS 27000/-on Saturday 27/10/2018
Order no.W1522/1819/11240
From Great Eastern (salkia branch)
I am very sad to say that till now already 5 days passed my product yet not delivered.
My add-471 RABINDRA SARANI
KOLKATA-700005
MOB-[protected]...
Complaint comments  Read comments [1]Complaint category Refrigerators

Great Eastern Appliances — refrigerator not delivered in time and cheat price.they don't give any discount

 Debika Chakraborty on Oct 30, 2018
I have brought a fridge on the opening of Great eastern naihati on 24th October 2018.The fridge would be delivered on 27th October 2018.On the opening they offered discount upto 40% but they cheated me.They didn't give any discount.I had called sales manager 26th October &he said continuously, goods were on the way.Next day he said that product was out of stock & behaved very roughly.Today I want money back but they refused to give money back.Pls have a look into the matter immediately...
Complaint comments  Read comments [1]Complaint category Refrigerators

Great Eastern Appliances — refrigerator not delivered with in time_sl/1819/so/04139

 Goutamkundu101 on Oct 16, 2018
I have brought a refrigerator on 12 Oct 18 from Great Eastern Salt Lake. And sales manager Anupam Panda ( Mob [protected]) committed me that the refrigerator would be delivered to my address with in 12 Oct 18. But today when I called the sales manager, he have behaved very roughly and also his manager not satisfied me about those matter. Pls look into the matter immediately and educated your sale man as well as his manager also....
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — delaying shipment

 Akavijit10 on Oct 4, 2018
I have already submitted demand draft of bank of india for purchasing a refrigerator on 24.9.18 in great eastern basirhat outlet. They have not delivered the product yet. They try to convince me they can only delivered it after passing of demand draft. It is quite disgusting to hear such a clause as we all know that demand draft is issued by banks. Please resolve this matter.

Mob [protected]...
Complaint comments  Read comments Complaint category Refrigerators

Great Eastern Appliances — product delivered but not installed

 Sayansm on Sep 8, 2018
Dear support, what's the nonsense business you guys are doing as today, after purchasing a 40 inch samsung tv from gorabazar great eastern pvt ltd branch, as promised, nobody came to install the tv. While contacting the technician, they are telling they may come tomorrow second half. What's the nonsense commitment that you guys are doing!!!

Date : 08/09/2018

Invoice no: dd/1819/sa/03646

Order no: dd/1819/so/03656...
Complaint comments  Read comments Complaint category TVs

Great Eastern Appliances — wrong product delivery (fridge)

 Chandannaiya on Sep 7, 2018
On 15 aug i bought a worlfull fridge from baruipur branch. Reppresetive tell me it delivered from dunkuni warehouse in one week. When i receive the fridge, i saw the model of the fridge is mismatch with buying bill. Your representative told me it's their mistakes, they solve it in one week. Today is 06.09.18, still now this problem is not solve. Pls contact me this no.[protected]/[protected]....
Complaint comments  Read comments Complaint category Refrigerators

Great Eastern Appliances — symphony air cooler

 Montyctts on Sep 4, 2018
We have booked one air cooler on 31st august 2018 in serampore great eastern, paid rs. 6200/- and the delivery was scheduled on 2nd september 2018 at chandannagar. Till now delivery is pending and they didn't even informed us about the delay of the delivery. When we contacted them on 3rd september 2018, they are not properly attending us. Please look into the matter, and it's a matter of sheer irresponsibility and unprofessionalism in great eastern company's part....
Complaint comments  Read comments [1]Complaint category Appliances

Great Eastern Appliances — finance services of hdb finance is too bad.

 Suborna on Sep 1, 2018
In 04.05.2018, i can brought a android phone that is lenovo xt - 1902 cell phone - 4+64gb gold (K8 note 4gb). With the help of hdb finance. And the financed says to me that each every month the rest of amount emi is debited on 04th of day in a month from my account.
But, the emi debited from my account on 03.06.2018 & that's why bounced the emi ecs. Again without any inform to me 06.06.2018 try to withdraw from my account by ecs method. And then call to me and i give up the amount of emi with ecs bounce charge by hand to "mainak" that's the person work as hdb financer at santragachi great...
Complaint comments  Read comments [1]Complaint category Business & Finances

Recently Discussed

2 days ago
Great Eastern Appliances
for replacement issue
6 days ago
Great Eastern Appliances
no demo, no installations after one and half month.
9 days ago
Great Eastern Appliances
item not delivered even after repeated follow-ups from my end even after 5 days from payment
Great Eastern Appliances
voltas a.c 1.5 ton
Great Eastern Appliances
non demonstration of product

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