Great Eastern Appliances Customer Care
Great Eastern Appliances Pvt. Ltd.
Customer satisfaction rating: 2%
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246
COMPLAINTS

Great Eastern Appliances Customer Care

Great Eastern Appliances Pvt. Ltd.

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Address
'Technocity', 15B, Sarat Bose Road
Kolkata
Kolkata District
West Bengal
India - 700020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
246
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111

Fax:
Fax:
+91 33 2289 5625  

Customer satisfaction rating
2%
Complaints
246
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Great Eastern Appliances related photos (44)

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Great Eastern Appliances Complaints & Reviews

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Great Eastern Appliances — every time misguidence from a particular sales boy

 nivriti debnath on Jun 21, 2018
This is nivriti debnath from malda town. Last month I baught a samsung refrigerator from malda great eastern from a salce boy named rohit gupta. That time he harrused us a lot. He didnt give any CALL TO company for the unpacking and installation of the product. After 5 days and after many calls we get the service. This time i have baught a voltas ac from the same boy and today is 6th day and after so many calls till now the ac has not installed yet. The company claims that we have not informed about the call and rohit gupta claims i gave the call. I dont know what the ### is hapening but i think...
Complaint comments  Read comments Complaint category Employers

Great Eastern Appliances — fake promise on delivery

 Piku1234 on Jun 20, 2018
Store: rajdanga kasba kolkata
Salesman: sanjoy mondal

Hello,

I bought a cooler last sunday 17/6/2018, and the salesman promised delivery at ruby by tuesday evening 19/6. Order rd/1819/so/03985.

On follow up he confirmed that the product has been loaded in truck and will get delivered soon. We had to wait till late night but it did not arrive.

There were no need of fake promise. The salesman was busy to impose how great and honest he is instead of guiding us.

Please look into this matter and take necessary action....
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — i am complaining about the pending delivery of my washing machine which i had purchased exactly 2 weeks ago

 Tanu10 on Jun 20, 2018
I had purchased a washing machine from great eastern (Near dalhousie) exactly 2 weeks back but till date i have not received the delivery. I tried to contact the person and even great eastern by calling them up 50-60 times but they give least interest to calls. I am also putting up the number of the seller who sold us the washing machine but did not pay heed to my calls at all. His mobile number is-[protected].
This man was too calm and soft spoken on the day we went to purchase it. But now he just doesn't pays heed to my calls. Please take necessary action. Please...
Complaint comments  Read comments Complaint category Washing Machines

Great Eastern Appliances — no response in product delivery

 sreemonto on Jun 19, 2018
I have purchased an air conditioner on the last week ie, on 14th of june on great eastern, salt lake, kolkata through check payment.
But, as the check has already been cleared & payment has already been processed great eastern is refusing to deliver the package for no reason although the package is ready to be delivered.

After calling several times no response is being provided except misbehaving on the phone.

I have been harassed for no reason being a valued customer. So please go through this matter quickly & provide me a quick response. My mobile no. Is [protected].
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — non delivery of purchased products

 RAJLAXMI C on Jun 19, 2018
I have Purchased a washing machine fridge and induction cooker from your Garia branch(kolkata) on 14/06/2018 which was supposed to be delivered today i.e 19/08/2018 but the same has not been delivered and to my utter dismay
the sales representative, Miss Ranjana is not answering my calls intentionally. Moreover the mobile no mentioned in the order receipt is switched off and nobody is receiving the landline number either.This sort of high handed behavior of the sales staff is absolutely unacceptable and will compel me to knock the doors of consumer forum if necessary....
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — executive missguided

 Amit Senapati on Jun 17, 2018
Dear sir,
Today morning i bought a usha stellar zx 20 air cooler from your howrah great eastern shop. When i ask your executive (Mr jamil) at that time he say this product delivery at tonight in my mailing address. Bt now i call the executive and he simply denied. And he say delivery this product may be tomorrow night or yeasterday morning. Your executive missguide me for the selling time. If i bought any product in your shop by cash then why should i wait 2 or 3 days? Specially your executive assured me delivery today then why i wait?
Please look into this matter.

Regards
Complaint comments  Read comments Complaint category Other

Great Eastern Appliances — supply of broken & damaged goods

 Prosenjit Routh on Jun 16, 2018
Today i, sujata chakraborty, purchased an usha air cooler from great eastern retail pvt. Ltd., 19/2 gariahat (South), kolkata - 700031 branch, but unfortunately the delivered goods is damaged & broken. After opening the packed box, i found that the temperature control regulator nob is broken & it came out. Copy of the purchase invoice & video of the broken/damaged usha air cooler supplied from your said branch is attached herewith for your reference. Kindly arrange to replace the damaged air cooler supplied by your 19/2 gariahat (South) branch with a fresh new one of same make & model by tomorrow.
Complaint comments  Read comments [1]Complaint category Appliances

Great Eastern Appliances — product purchased but not delivered how/1819/so/03744

 Sumita Bose on Jun 14, 2018
We have placed an order for haier washing machine from howrah kajipara branch on 8th june 2018, however the product has not been delivered till today and the sales executive confirm that the product is not available with them and force us to purchase some other product with higher price.

Please look into this issue and arrange to refund at the earliest

Order number hw/1819/so/03744...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — supplying an old fridge (manufactured 1year and 2 months back) with less mrp and charging current price.

 psmukherjee on Jun 12, 2018
Sub: great eastern retail pvt ltd, kankurgachi — misguidance by the sales person sri ankur roy and manager, sri dey in quoting the mrp, dp and billing price and then misbehaving.)

This is to bring under your kind notice that on 08.06.18 i purchased a fridge of whirpool make having description as follows:
"whirpool fp 263d protton roy-alpha steel
Gr[protected] [protected]"
Mrp has been stated as rs.32000/-
Dp has been stated as rs.28000/- and
Billing price has been stated as rs.24800/- (The amount i have been charged)

However, when...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Great Eastern Appliances — misbehaviour of the salesgirl

 Debasmita Pakrasi on Jun 7, 2018
We went to the branch - 41 c n s c bose road, ashok nagar, tollygunge, kolkata, west bengal 700040 on 6.6.18 to buy a refrigerator. But the sales woman was extremely rude and arrogant. When we enquired about the best prices and models she started making faces at us. She was even stinking and seemed drunk. We are highly disappointed and insulted with the whole incident. We would never again buy a product from great eastern and would advice our all acquaintances to do so....
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — sony led tv installation.

 pollu22 on Jun 6, 2018
I have purchased a sony led tv model no:klv-24p413d / 2018 on 03/06/2018, invoice no. W2224/1819/03017

Yesterday i got a call from one of your staffs regarding installation of the above mentioned product. He said the adjustable wall hanging panel will cost rs. 900-1200. I agreed since i was ignorant about this. Later i came to know it has been given free to someone known to me and inhabitant of my area. The person was about to come today and so i tried to call him up to fix the appointment since i will not be available after 12 pm. But astonishingly the guy is not receiving a client's...
Complaint comments  Read comments Complaint category TVs

Great Eastern Appliances — want to purchase a panasonic sc ua7

 Ashish adhikary on May 25, 2018
Yesterday i visit your dharmatala branch for purchase panasonic scua7 music system. When they open the new box they didn't find the remote and user manual.
Then they keep my contact number and say that is the last unit. They will contact if they arrenge from there another godown.
My request is please arrange and inform me as soon as possible...

Ashish adhikary
[protected]
Ashishadhikary33@gmail.com...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — ac purchased on 17/04/18 but not delivered

 t2r on May 19, 2018
My invoice no is dh/1819/sa/01798.
Date of purchase - 17/04/18.
Product - lg 1 ton ac
Model no - lg jsnq-12 puxa/1 ton
Material delevired on 20/04/18 after that on 21st april'18 company technician came to install the product & found it is damage. Then the technician informed lg company & i also informed to your company.
Complaint no is rnp[protected] which is registered at lg. As per their request that it will be solved by 7 to 10 days the company was not able to change the product & i was agreed to take other model by paying extra but they was not able to provide...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — product not delivered till 25 days running

 biki_singh on May 12, 2018
I, puja singh bought a washing machine on 17/04/2018 order no. Rd/1819/so/00846 for giving gift to my sister married but due to worst delivery service of great eastern rajdanga branch, kolkata, west bengal the product has not been till now, we contact several time to the sale executive and visit rajdanga branch but not reply got properly and all the time giving different date for delivery. It's been a worst experience i have from great eastern. You guys are not trust worthy people and very careless people ever seen.
Now the condition is that we have to go to consumer court to raise voice...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Great Eastern Appliances — very bad customer service mr. sujoy saha saltlake great eastern retail sector -1 [Resolved]

 mainak6969 on May 9, 2018
Very pathetic service in saltlake kolkata great eastern location. Being a both working family in salt lake kolkata, we repeatedly told about the delivery dates and timing. On the delivery date, salesman saying, he has no idea where the delivery is. When talked to senior manager on floor, and told that we are not happy, he said, the money had been paid to great eastern and not to him. Being irritated i told to escalate the same with great eastern corporate, he told me no to threaten him. Is this a behavior??? Shame on you! And i do not want my order, give me my money back you unprofessionals!...
Complaint comments  Read comments [1]Complaint category Appliances

Great Eastern Appliances — refrigerator, complaint about delivery, and sales person mr. sujoy saha

 Subhojit Bhar on May 6, 2018
Hi, i am subhojit bhar, a customer of great eastern, i am order a refegrator on 2nd may on full payment, they told me sunday means 06.0518 with in 12 am morning delevard my refegrator (Samsung), but when i am contacting to them, they not update me properly and not behaving proper away, they told me we can't told you timing. They not have any customers satisfaction lavel. Very worst service....
Complaint comments  Read comments [1]Complaint category Refrigerators

Great Eastern Appliances — panasonic ac not delivered yet.

 soumi.maiti on May 2, 2018
I've purchased a panasonic split ac 28th april, 2018, from great eastern garia store. After the full payment they told us that the ac will be delivered on the next day. We waited the whole day cancelling all our plans but nobody came.
Once contacted again they said it must be delivered within 3 days from the date of purchase.
And that exceeded too. Then they called us to inform that they had some internal issues and for which could not deliver it on time. And till now we haven't received it.
I just wonder what kind of irresponsible and insane is this shop. Go to hell great...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Great Eastern Appliances — samsung refrigerator rt28k3043s8/251 ltr ref

 somnath1988 on Apr 25, 2018
I have purchased the fridge on[protected] vide invoice no mp/sa/1718/00385 from great eastern, keranitola branch, midnapore 721101... I was eligible for a gift item. But at the time of purchase they have not hand over the gift and said that gift items are out of stock, they will inform me whenever it get available. But after so many reminders from my side they can't help me out. Every time they told me to wait for some days. Now after more than one year passed still i have not got my gift.

This is my humble request to look into this matter and do the needful....
Complaint comments  Read comments [1]Complaint category Refrigerators

Great Eastern Appliances — delivery so late

 Aftab Hussain Ansari on Apr 23, 2018
Respected sir

Please help me that i purchased on[protected] ac of lg company that contact person tommy bose tell me that i give you deliver on friday and i paid full amount. But till i am not get delivry. And i call mr bose they told me your product have in my go down. And in your location i am not get lot of customer that why your product are not loading in the vichles. And my location is park circus..

Please help me sir...

Regards
A. H. Ansari
From cesc...
Complaint comments  Read comments Complaint category Electronics & Appliances

Great Eastern Appliances — product change

 babul_sumit on Apr 23, 2018
Dear madam/sir,
We bought one ac machine (Voltas 123pzy-r/1.0 ton split ac-3s) on 21-04-18 through bajaj finance e. M. I facility. Till 23-04-18 it was not delivered to the given address. I called at the number (Mentioned in the finance order receipt) asking for the expected day of delivery. Also i enquired about the price of a higher capacity ac machine (1.5 ton) & if possible to deliver us that instead of the previous one. We would pay the extra amount. But the person named subir mukherjee who talked to me over phone was very impatient and non co-operant. Moreover he eventually cut off...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

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