[Resolved]  GreenChef — Company not consumer friendly !

Address:

Bangalore, Karnataka

I have purchased a GREENCHEF INDUCTION COOKER from M/s ' MILAN HOME APPLIANCES ' # 587, 1st Main, Kommaghatta Road, KS Town, Kengeri, Bangalore 560060. On 26th April 2013 by paying a cash of Rs 3000/- and now i.e., Feb 2014 the Induction Cooker is giving trouble like frequently getting OFF & ON and some times fails to operate as well not satisfactory in total.

The product is under WARRANTY PERIOD and when complained to the Customer Care Dept over Phone No[protected] the staff from the other end ( Greenchef ) directed me to take the product to their place or to the dealer from whom I bought, but When I enquired with the dealer i.e, MILAN HOME APPLIANCES @ KS Town, Bangalore, I was asked to leave the product with them, who in turn send it to the manufacturere or the main point of selling and then they would look into the problem and then I would be intimated, even at this point NO SPECIFIC ASSURENCE OF GETTING IT REPAIRED OR REPLACING THE SAME, BUT ONLY NON-COMMITAL NAME SAKE RESPONSE !!

The point here is, The product has been purchased for the daily use of preparing FOOD for the family members and if this product is to be left with the dealer or the primary supplier for 5 - 6 days or so ( which is not specific !! ) how to manage for preparing the absolutely needed daily food without the COOKER ?

They are bound to give the service as other SERVICE PROVIDERS FOR ' HOME APPLIANCES ' DO PROVIDE but on some or other grounds THIS GREENCHEF FELLOWS are skipping from their responsibilities and not caring for the customers after the termination of the sale, which amounts to NEGLIGENCE & UNCARRING ATTITUDE.

I strongly regret this attitude and request your goodself to redress this issue and get me the justice.

Thank you in anticipation,
Prof G.R.Ramadas.
Flat # 121, Block 2b, " Mahaveer Willow ",
KS Town, Bangalore 560060.
Ph : [protected] & [protected].